[allout2]

Not offering refunds when there is a crisis going on and people laid off and most people are hurting for money is a ****ty move. There are some people who may not be able to attend next year for whatever reason that may be. I urge those who are in dire straights to try and consult with those who took the money and let them know your situation if you have lost your job due to the recent outbreak.

As someone in the medical field, I get why they closed it and support that 100%, but to say “you can sell it to someone else” (when everyone is struggling for money) or wait until next year with no guarantee if you would be able to go is so ****ed. Personally, I’m just going to find someone locally that wants to go and give them mine. I no longer wish to attend an event that is attempting to take advantage of those that have paid already and they have been put in jeopardy by the Coronavirus or left unemployed.

[Ford]

Some folks are way too outraged over this. CPX is doing you all a favor calling the ball as early as they are.

A local 10k has been rained out 2 years in a row. My registration just gets pushed to the following year. No one goes to the race promoters, slams a fist on their desk and says, "I demand a full refund due to an act of god... by god!"

Let's adapt to the realities of today. If we're all so mad about no refunds, let CPX know so next year they can buy some kind of 'act of god' cancelation insurance policy which will add up to an additional cost to the player.

[allout2]

I think most would rather pay a small amount more for such a policy.

The outrage is the way they are handling this. Sell it to someone or wait a year and hope something else doesn’t happen next year or hopefully you can make it? I see people come in to where I work begging for any kind of assistance they can since they either lost their job or are sick one. This is unprecedented in that nothing quite like this has happened in the number of infected in a short time along with deaths accumulated so far.

If someone has been put in a situation where this has happened or economically unable to wait a year, they need to be provided money back. I don’t care about the money as I make more than enough to take care of myself comfortably, but I also know some may not be as fortunate as me given the current climate of things.

[NYpaintballer80]

Again, I have no skin in this game, but I hate to see bad business. This is bad business:

1) Compare the updated post to the attached original post. It seems like you changed the language to better support your story of "it's not canceled, it's rescheduled" in an effort to try to further validate not refunding people. This would be like NXL saying "2020 World Cup is going to be rescheduled until next year during the same time of year, but it's not canceled, therefore, we won't be offering refunds."

2) The comparison of sporting events not refunding ticket purchases is not a relevant comparison. the NCAA tournament was canceled, and everybody that purchased tickets was refunded. Additionally, professional sports teams are not yet refunding people due to COVID since there is still a chance that the game will be rescheduled. For example, if I purchased a ticket to see the Lakers vs Cavaliers this season, I haven't yet been refunded because there is still a chance that game will be played/rescheduled. If the season gets canceled, I will be refunded. The box office will not keep my money and say "the game you purchased a ticket to is rescheduled for next season, so we aren't refunding your ticket purchase." This is the stunt you are trying to pull. Also, I don't want to exchange my ticket to see the Lakers vs Nets. I paid for the Laker vs Cavalier experience, and that's what I want. More importantly, the ticket sale comparison isn't relevant since this isn't a professional sporting event and people paid to play in it, not watch it.

3) Attached is your "check the box to say you agreed to terms and condition" policy, assuming you haven't edited it since this post. It does state that refunds aren't provided for any reason, but it's under the "what if I can't make the event" FAQ. This is misleading, but most importantly the answer of "well no refund because you checked the box" you provided is just bad business.

Just address the elephant in the room. If you don't want to provide refunds because you have expenses you've already paid or because cash flow will be tight this year, just be honest and vulnerable with your customers. They will understand. Don't try to slip one past your customers and strong-arm them with BS responses.

https://imgur.com/oSUIqPQ
https://imgur.com/Hm8z50B

[Pepay]

This is dead accurate^^ y’all are pulling some total bull****. Good luck with your business in the future, this is a death sentence for future customers.

[AnGelOwnWer419]

Oof.

[haredeenee]

Originally Posted by NYpaintballer80

https://imgur.com/oSUIqPQ

This is evidence enough for people to be refunded. Honu if you don't, you're in breach of Illinois law (yes, I'm petty enough to make a couple phone calls and read another country's laws.) You, as the event organizer, have officially announced the event's cancellation, therefore all those who gave you money for said event are entitled to a complete refund. You can't throw in a 'catch all' verse to cover your aѕs and expect it to work, especially because you can't sign away certain rights via contract. The most mediocre of consumer protection lawyers would shred you in court.

Man up, refund people. Not only because you are legally obligated to, but because its the right thing to do.

[Mrbpacking]

Wow - 3 posts in 7 years.
Now I’m interested in what the other 2 posts were!!?

[Paint_hore]

Originally Posted by kapa o pango24

If you can't redeem your registration in another form, maybe consider it a small way of helping a field survive through the year.

You really think people care if a field (or any business) will survive when they cant put food on their own table?


Ive only been able to make 2 of these events cause its hard to get a group of guys to agree on dates. "Just play a year from now" is some lame bs


Id advise people to call their credit card company and demand a charge back.

[allout2]

Originally Posted by Paint_hore

You really think people care if a field (or any business) will survive when they cant put food on their own table?


Ive only been able to make 2 of these events cause its hard to get a group of guys to agree on dates. "Just play a year from now" is some lame bs


Id advise people to call their credit card company and demand a charge back.

All of this.

[RVD9431]

These dudes put these tournaments on for a reason. Money is gone people call your credit card companies. Only guys I'd trust to refund my money would be WCPPL. You want to see who really stands up and does the right thing. Play that series.

[sokopath]

What kind of investment could the field have made that they themselves can't get their own money back on? If everything and everyone they paid had to cancel too, I'm sure the field got their cash back.

[Squid558]

This is why you read terms of service agreements. Illinois has made a state of emergency. Making concerts, comedy shows, sporting events, and other group activities canceled. If you tickets to these events they do not have to give you a refund. And insurance companies are not covering these cancel events.

[allout2]

Originally Posted by Squid558

This is why you read terms of service agreements. Illinois has made a state of emergency. Making concerts, comedy shows, sporting events, and other group activities canceled. If you tickets to these events they do not have to give you a refund. And insurance companies are not covering these cancel events.

Already posted on reddit as well and sent the screenshot of the cancellation from the original post as well there. They will get their money back if they paid with a credit card and disputed charges 99/100 times. Good for them too as this is ****ty on the company’s end and should show everyone what they mean to the people who put this event on.

[PBSales]

I can understand not refunding the entry fees.... Work has been done. Money has been spent. Deposits have probably been lost.

Pre paint orders.... Camping fees... Air fees should be refunded.

This will have a long lasting effect on how people sign up for events in the future.

[jonotwist]

Originally Posted by honu

There is no time limit on use. You do not have to use the registration or lose them next year. They are yours and valid until you can use them. YOu will receive full value whenever the time comes that you can join us again or if you want to sell them at any time, even years down the road they will still be for full value.

for a crap situation that is pretty evenhanded when the usual is(from other venues and events), no refunds no options.

[L3MUR]

It's interesting that people with no skin in the game are so upset about this. I preregistered and this is fine. This is an unprecedented incident. How on Earth would you plan for this when setting up an event. They will take a loss on cancelling this. Now they can spread that out and I still get to play next year. I'm hoping smaller companies like CPX and Legacy can continue to operate.

[allout2]

Originally Posted by L3MUR

It's interesting that people with no skin in the game are so upset about this. I preregistered and this is fine. This is an unprecedented incident. How on Earth would you plan for this when setting up an event. They will take a loss on cancelling this. Now they can spread that out and I still get to play next year. I'm hoping smaller companies like CPX and Legacy can continue to operate.

I’m giving my registration to someone else as I refuse to support a company that leaves people who may or may not have a situation going on in the current climate in a bad way. I implore those who need the money to post the screenshot and demand refund if they paid with a credit card. They say they rescheduled for next year at around the same time. That’s not a reschedule, that’s a cancellation and ****ing over the people who signed up in good faith that this event will go on and now that we are in a situation that hasn’t been seen before, they are showing their true colors.

If this is really what they will stand behind that should show everyone how much they value the players really.

[paintball_junkie187]

^^^I think complacency is one of the largest killers of consumer rights. When people just say “oh well, it is what it is”...then that’s how it is. People understand this is unprecedented, we do. But it’s time like this when people and what they are made of comes out. Doing what is right by people will always be repayed to you in one way or another. Choosing to try and use technicalitys and user agreements versus what is right for your consumer base will also but not in a way you like.

Have the option of being given a credit and there is a GOOD chance people will take it and no harm done. In fact, people will most likely do that in order to band together during these times. Give them no option and people don’t take kindly to it, simple as that. I myself wish the event and others like it massive success in the future when this ship gets righted.

[allout2]

If it works for some, or even most, then that is great, but there are others who that still doesn’t help. Those who may not be able to get off next year or maybe they find themselves caught up in the crisis going on right now everywhere in the world and need those funds to make it through this troubling time. Again if they call and explain their situation and are refunded (doesn’t even need to be the full amount, just fees for air, paint, and camping as stated earlier) that would go a long way as you stated with those of us who literally are left feeling ****ed over.

[xXILOVEMYG7Xx]

Originally Posted by L3MUR

It's interesting that people with no skin in the game are so upset about this. I preregistered and this is fine. This is an unprecedented incident. How on Earth would you plan for this when setting up an event. They will take a loss on cancelling this. Now they can spread that out and I still get to play next year. I'm hoping smaller companies like CPX and Legacy can continue to operate.

Fellow paintballers looking out for the best interest of the community is something we need more of. I don’t find this “interesting” in any sense of the word.

I understand that the business will take a loss, but passing that loss onto the customers that entrusted you is a bad move. The initial cancellation and the attempted change to “reschedule” to (presumably) avoid refunds is a bad move.

COVID-19 is something nobody has planned for. What separates the professionals from the schmoe’s is in how they handle it. Reading the narrative of the this event, the “cancellation”, and the response from the organizer is disappointing.