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Old 04-16-2014, 03:12 PM #1
HonorCore
HonorCore Industries
 
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Join Date: Apr 2014
Location: Vancouver, BC
HonorCore works for a Paintball manufacturer
Warranty and Service Sticky

Reserved
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Last edited by HonorCore : 04-16-2014 at 05:01 PM.
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Old 04-16-2014, 03:12 PM #2
HonorCore
HonorCore Industries
 
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Join Date: Apr 2014
Location: Vancouver, BC
HonorCore works for a Paintball manufacturer
Why should you register your Honorcore Marker?

Warranty Coverage
Honorcore protects our marker owners with full technical and factory parts support. You are not just a customer but a valued owner of our product. The registration program assists us in speeding up diagnostic and stocking up inventory parts specific to your region and climate.

Part Updates and Revisions
Registering your marker can help the factory maintain direct contact with you in case where revised part needs to be distributed if necessary.

Feedback
With this program you have direct access into making suggestions and providing feedback to our designers who also love to hear from you.

Service History
Our system allows us to track marker ownership and in the case of theft prevent a stolen marker from receiving authorized service promised to you ,the original and rightful owner.

For this system to work effectively and allow for future expansion in capability players must be responsible and register their equipment
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Last edited by HonorCore : 04-16-2014 at 06:19 PM.
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Old 04-16-2014, 05:14 PM #3
HonorCore
HonorCore Industries
 
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Join Date: Apr 2014
Location: Vancouver, BC
HonorCore works for a Paintball manufacturer
How do I register my Honorcore Marker For Warranty or Transfer Ownership

Registering Your Marker

Via Our Warranty Registration Form on www.Honorcore.com.

Via Email:[email protected]
Please include the following information
1.Serial number on the Marker
2.Name of the Store/Company the marker was purchased from
3.Order number and date of purchase from your invoice
4.Your contact and shipping information

How Do I transfer Marker Ownership/Warranty?

Via Our:Warranty Request Form on www.Honorcore.com
Located at the bottom of the Support section

Via Email:[email protected]
Inform us of the Transfer and we will update our Database
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Last edited by HonorCore : 04-16-2014 at 06:43 PM.
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Old 04-16-2014, 06:13 PM #4
HonorCore
HonorCore Industries
 
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Join Date: Apr 2014
Location: Vancouver, BC
HonorCore works for a Paintball manufacturer
Honorcore Warranty Policy:What does the Manufacturer’s Warranty cover?

Warranty Coverage
HonorCore backs our customers product experience both on and off field with comprehensive technical and parts support .Purchasing our products makes you more than just a valued customer or fellow player ,we consider you part of the HonorCore family and wish to ensure you receive the utmost in quality customer support and service regardless of your location or experience.

The registration program assists us in speeding up product revisions and troubleshooting diagnostics giving Dealers and Distributors within our network a more accurate picture of the inventory required to provide optimal support within the many different regions and climates present in the sport of Paintball.


Warranty coverage is dependent on successful completion and receipt by Honorcore of warranty registration one of two ways:

via Email:[email protected]

via the Warranty Registration Form located at:www.honorcore.com/warranty/

Warranty Exemptions
Include, but are not limited to:accidental damage, wear and tear,labor charges ,unreasonable force, surface finish and perishable components such as o-rings, valves, screws at the discretion of Honorcore.

Instances of customer inflicted damage such as broken lower receiver frames,stripped threads and any affiliated broken parts will be dealt with on a case by case basis and as such may be subject to charges for parts and/or labor.

What happens if my marker has issues upon arrival or purchase?:
All Honorcore products are covered by a 30 day complete replacement policy under the Manufacturers warranty. Whether is a gift for family and friends or a present for yourself .We allow your 30 days from the date of purchase you to test and get familiar with our product.
Straight replacement will be provided within 30 days of purchase with warranty registration should you encounter an issue.

Should you encounter an issue upon Purchase or Arrival and wish to have your Marker replaced

Purchased directly from Honorcore:
Please Contact Us via Email:[email protected] and submit the following information
1.Your Invoice Number
2.Serial Number on your marker
3.A description of the issue
We will get you a replacement ASAP.

Is the shipping packaging damaged?
If Yes: Take photos of the damage and contact the courier company to initiate the claim. Send a copy of the claim to Honorcore via [email protected] to see what else we can do for you on top of the shipping insurance option you have chosen at checkout.

If No: Contact Honorcore to initiate a claim ticket for return instructions.

Purchased from a local Distributor or Dealer:
Please return the marker to its original packaging.
Contact them and submit the following information
1.Your Invoice Number
2.Serial Number on your marker
3.A description of the issue
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Last edited by HonorCore : 04-30-2014 at 03:17 PM.
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