[bracer028]

I contacted Macdev USA and told him about my issue with the board.

I sent the board in on May 6, 2020, and told him to contact me about an update

To this day, Gabe from Macdev has not responded to my emails or returned any of my calls.

I have been a macdev supporter since the 06 cyborg and have defended them on the customer's service in the past, especially if you contact bourke

But this time, their service has lived up to their reputation, or lack thereof.

[curly2k3]

Fwiw, there's a pretty solid chance that its an issue that can't be resolved with a part that he has in hand stateside and has fallen into total radio silence with Australia.

I know that was a massive issue for Gabe and I if we didn't have parts for the Cyborg/Droid/Clone and Jerry had nothing on hand... basically we were dead in the water just trying to save face with the end user while more or less doing it all for free to boot.

Hope your situation gets resolved either way, but I wouldn't be surprised if things haven't changed a ton in the past decade either.

[shockacru]

what would be a proper response time during a global "pandemic" when businesses aren't allowed to operate, shipments aren't going through or being accepted, and people aren't allowed to even go to work?

[bracer028]

Originally Posted by shockacru

what would be a proper response time during a global "pandemic" when businesses aren't allowed to operate, shipments aren't going through or being accepted, and people aren't allowed to even go to work?

All I am asking for is to respond to my email and say "yes I got the part you sent it"

I'm not asking for a replacement asap, but just an update. I am sure even with a pandemic would not stop some people to respond to such an email.

[Noa Bo]

Never dealt with Gabe. I could ask Ryan Podesta if you want me to? Might be able to help get you that email faster. Ryan has been absolutely solid for us on the west coast for years now, always fast and easy communication.

[bracer028]

Originally Posted by Noa Bo

Never dealt with Gabe. I could ask Ryan Podesta if you want me to? Might be able to help get you that email faster. Ryan has been absolutely solid for us on the west coast for years now, always fast and easy communication.

Thanks. But gabe reached out to me

[thamaddahatta]

I aplogize you had a bad incounter but please bear with us we are working we are adding more techs and brand ambassadors like myself in different regions and support you guys better . If you need something reach out to me I’ll gladly help you and thanks for being so loyal to Macdev

[Burn'n1]

So what was your end result getting board repaired/replaced?

[bunker276]

MacDev is currently changing how things are handled in the U.S. We are adding people to grow the network and make a more concerted effort to handle issues in a timely fashion. You didn't specify what kind of board it was, so I'm not sure if this applies, but while we do our best to keep our legacy guns running smoothly and keep a warehouse well stocked, occasionally parts still have to come from offshore. With respect to Gabe taking so long to get back to you, I'm glad he finally did. But as I previously mentioned, timeliness will soon no longer be an issue. You will see more of us in the forums looking for individuals like yourself who are in need of assistance. Hope all is well now.