If you are having problems with your Piranha or Black Maxx, please feel free to ask for help on this board.
However, if you want PMI to address your problem directly, please email us at firstname.lastname@example.org
or call 1-800-579-1633 and talk to a technician. We work from Monday to Friday 9:00 AM to 5:00 PM central time.
Never send in your marker without talking to one of our technicians and obtaining a RA Repair number first. If you send in your marker without that repair number clearly marked on the outside, it might be weeks before we even open it and there will be no way of tracking its progress.