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Old 06-30-2014, 04:05 PM #1
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ASM automatic renewal question

My ASM has been automatically renewed each year through paypal, but I received notification over the weekend that my ASM was expiring , and I have not seen it automatically renew.

Is there anything I need to do on my end, or is it going to go through in the next day or so?
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Old 06-30-2014, 09:02 PM #2
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Moved this to Bug Reports for you.

What's the transaction ID?
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Old 07-02-2014, 11:43 AM #3
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Moved this to Bug Reports for you.

What's the transaction ID?
I did not do the renewal manually, since I assumed that there would be a day or two delay. At this point should I just re-subscribe to ASM and it will display my current ASM 9 years I think? )
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Old 07-02-2014, 12:02 PM #4
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So there was no payment made at all?

Can you look up the old subscription number from last year?
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Old 07-02-2014, 01:10 PM #5
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So there was no payment made at all?

Can you look up the old subscription number from last year?
From my Paypal Account, the previous renewal was to VerticalScope USA Inc. on June 28, 2013, transaction ID 2DC051745R732620P, Item number 04a5e80b22bcbb1ad22c5b7354d96adf, subscription # S-31V51485Y1304743U

Lookng at the recurring subscription details, the last payment attempt was July 1, 2014, and the next attempt will be July 6, 2014.
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Old 07-02-2014, 01:25 PM #6
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Thanks. Our techs will have to look into it. You had funds in Paypal and everything?
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Old 07-02-2014, 01:53 PM #7
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If the bank account did not have funds, the credit card should have been used automatically. I did have to switch credit cards, though.
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Old 07-03-2014, 11:20 AM #8
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Hello Spaz,

I looked up the transaction, and I could not find it. I did find the transaction from last year. Did you get an email from PayPal when the membership was upgraded?

~ Danniella
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Old 07-03-2014, 12:04 PM #9
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Hello Spaz,

I looked up the transaction, and I could not find it. I did find the transaction from last year. Did you get an email from PayPal when the membership was upgraded?

~ Danniella
No email regarding renewal. I have been ASM from the start (8 or 9 years, however long it is) and have been doing automatic renewal. The usual routine is I get an email that my ASM is about to expire, and within 24 hours of expiration I get an email that it was automatically renewed. I do nothing actively on my end.

This time I received an email stating that my ASM was due to expire, but no notice that it was being renewed.

If I need to manually renew my ASM, I am happy to do so, but it looks like it may try again on July 6. I would not want to be double charged.
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Old 07-04-2014, 10:38 AM #10
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Right now then I suggest you wait until the 6th and see if it goes through. I'm sorry for the inconvenience of that but it may have just been a paypal hiccup. If by the 6th it still isn't renewed then manually do so and we'll refund any double charge that may occur.

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Old 07-06-2014, 06:12 PM #11
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Awesome, looks like it went through. No idea what went wrong the first time. Thanks for the help and Happy 4th (belated)!
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Old 07-06-2014, 07:14 PM #12
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Awesome, looks like it went through. No idea what went wrong the first time. Thanks for the help and Happy 4th (belated)!
Awesome.
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