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Old 06-12-2014, 09:42 AM #1
Dedloc
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BST Subscription Issue

The payment for my BST subcription renewal came out of my paypal account on 6/11/14 (Unique Transaction ID # 7S076275LE131705D) yet my badge and easy bump function have disappeared. Also, the amount taken out was $2 more than usual.

Any ideas?
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Old 06-12-2014, 05:28 PM #2
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Any idea whats going on?
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Old 06-13-2014, 10:13 AM #3
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Still waiting.
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Old 06-14-2014, 02:34 PM #4
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I know you are. Thanks for being patient. We are on it. Let me know if it isn't resolved by Tuesday.
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Old 06-17-2014, 07:15 AM #5
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Well it is Tuesday now and still nothing lol.
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Old 06-17-2014, 08:29 AM #6
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Jeeze. They must be behind. I just refunded you.

Try again now and see if it charges you the right amount and assigns it properly. If not, I need the new Transaction ID.

Thanks for your patience.
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Old 06-17-2014, 08:34 AM #7
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Well it went through, but is the new badge smaller? My older one used to say legit on it as well. Just curious.
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Old 06-17-2014, 08:35 AM #8
John
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It should upgrade itself to Legit today. Let me know if it doesn't.
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Old 06-17-2014, 08:46 AM #9
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Quote:
Originally Posted by John View Post
It should upgrade itself to Legit today. Let me know if it doesn't.
Thanks for all your help.
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Old 06-17-2014, 08:54 AM #10
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Boom. You look more legit already.
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Old 06-20-2014, 09:08 AM #11
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So, my BST subscription and badge have both disappeared again. Unique Transaction ID # 4BN19285HC6125911
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Old 06-20-2014, 09:11 AM #12
John
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I am up at the PSP, so I let the techs at VS know. They are on it.
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Old 06-23-2014, 07:56 AM #13
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Any chance of an update?
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Old 06-23-2014, 12:16 PM #14
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We're working on these issues on going, but I fixed your bst status.

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Old 06-23-2014, 12:19 PM #15
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Thanks. Any ideas on the ez bump feature?
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Old 06-23-2014, 12:31 PM #16
John
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That's strange. It still looks like you don't have BST Trust again. If you don't have it, you won't have the EZ Bump feature. They are tied together.

I fixed it. Try now.


EDIT: KN - the subscription was not marked at "Active," but I am 100% sure I fixed it once and I believe you fixed it as well (because I saw the badge). This means there's still an issue.
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Last edited by John : 06-23-2014 at 01:17 PM. Reason: fixed
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Old 06-24-2014, 07:50 AM #17
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Yeah there is, we're still trying to sort it out and fix it though.

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