A little additional information:
At the beginning of Etha production there were two instances whereby we received solenoid valves that we considered unsuitable for use in production:
- The first instance was a small batch of solenoids that vented at too low a pressure primarily because they were built outside of our specification and tested incorrectly.
- The second instance was a batch of solenoids that contained a face seal of too low a durometer. These passed initial tests but after a rest period were prone to the peak operating presure being lowered.
In total this resulted in an incredibly small amount of affected units and in both cases the solenoid manufacturer accepted full responsibility for these units and replaced them accordingly. As such we will continue to replace any units exhibiting the above symptoms under warranty (regardless of the age of the marker); providing of course that the marker is registered for warranty via: https://warranty.planeteclipse.com/
As for crossing our fingers and hoping; well thats just not the British way!
If you want to further enhance your warranty status then please also contact me via: firstname.lastname@example.org
with a valid proof of purchase (e.g. a receipt) and i will extend your warranty coverage to a full year from the date of purchase.