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Old 12-15-2012, 08:09 PM #1
sir bonusball
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sly lens cracked...

like the title says, my sly lens is cracked. i got it about two months ago and just last week i got hit right above the nose and it cracked. thankfuly, it was only the front pane and not both. i have contacted valken and they have been giving me a hard time about it so i figured posting this would help me get at least a refund. pics below:





this was at X-factor paintball park with valken fate paint at about 280 FPS. the ball broke too.
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Old 12-15-2012, 11:10 PM #2
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holy ****! why was valken giving you a hard time about it?
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Old 12-16-2012, 08:43 AM #3
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valken, seriously wtf?? That's so dangerous! They should be bending over backwards for you with a crack that bad. When I saw the title I assumed it was only a chip... but that indeed is an unacceptable crack! :S
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Old 12-16-2012, 09:23 AM #4
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Looks like something serious there

They HAVE to give u a new mask thats sooo gay
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Old 12-16-2012, 09:25 AM #5
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Does valken have a pbnation profile?
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Old 12-16-2012, 03:54 PM #6
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If its outside their warranty window, then they have the right to not warranty the lens outside the timeframe they state.
If you purchase a replacement lens directly from them then send them your cracked lens with a copy of your receipt for your replacement lens and a letter stating for safety reason could they QC their lens's, this one cracked under normal usage and I replaced it but definitely dont want balls flying into my face through shattered plastic. Thanks. You would probably garner not only the respect of the decision maker at valkyn as a stand up individual with a valid concern and who knows what else but maybe they would make a greater effort to compensate you, maybe, obviously they don't have to.

Just my 2 cents, I have no idea if your mask is under a warranty or not. If its not, that would be the route I would take.
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Old 12-16-2012, 05:29 PM #7
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I got the lens two months ago, I don't know if I can somehow dig up the receipt
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Old 12-16-2012, 05:36 PM #8
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A copy of your receipt for the new replacement lens along with the old lens you are replacing with an explanation of your concerns regarding the lens.

My bet is that the original mask and lens are warrantied against manufacturers defects. So if it arrived with a cracked lens then you could have returned with the receipt and in unused condition. But once it gets used and is hit by paint, all bets are off as far as warranty. The manufacturer no longer has control of what is happening and under what conditions.
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Old 12-16-2012, 07:37 PM #9
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The part that makes me angry is that they failed to even say sorry to me. They should think about what might have happened if it was two or three that had hit, could it have broken through the second pane? Have they thought about what situation they could be in if the shell of the ball hit my eye? That's what gets me frustrated and angry. I have nothing against them at all and have trusted them with my goggle system for a couple of years now.
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Old 12-16-2012, 10:33 PM #10
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Sly has been ok for warranty... Bug them for a while
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Old 12-19-2012, 01:15 AM #11
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lenses break, sorry it had to happen in 2 months. every mask i've owned from a proflex to a dye i3 has eventually had the lens break. If its not under warranty buy a new lens
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Old 12-19-2012, 08:18 PM #12
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got some more pics im going to upload with my username and date and lens to prove it is in my possesion
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Old 12-20-2012, 02:47 PM #13
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Sly Lense Warranty!!!

Sir Bonusball,

We stand behind our products 100% and pride ourself in our level of customer service. Unsure who you talked to, to warrant such a response but nonetheless I want to get this taken care of for you RIGHT NOW!

Please send me an email with the pictures attached and a replacement lense will be sent to you immediately free of charge.

Valken does take you, as a customer ,very seriously and will always make things right. We apologize for any delay or action on our part but easily fixed.

Again , Thank you for your patience and send me that email so i can get you taken care of right away! Andy@valken.com.
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Old 12-20-2012, 03:11 PM #14
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Quote:
Originally Posted by Andy@valken View Post
Sir Bonusball,

We stand behind our products 100% and pride ourself in our level of customer service. Unsure who you talked to, to warrant such a response but nonetheless I want to get this taken care of for you RIGHT NOW!

Please send me an email with the pictures attached and a replacement lense will be sent to you immediately free of charge.

Valken does take you, as a customer ,very seriously and will always make things right. We apologize for any delay or action on our part but easily fixed.

Again , Thank you for your patience and send me that email so i can get you taken care of right away! Andy@valken.com.
Doesnt get much better than that
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Old 12-20-2012, 05:04 PM #15
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Quote:
Originally Posted by Andy@valken View Post
Sir Bonusball,

We stand behind our products 100% and pride ourself in our level of customer service. Unsure who you talked to, to warrant such a response but nonetheless I want to get this taken care of for you RIGHT NOW!

Please send me an email with the pictures attached and a replacement lense will be sent to you immediately free of charge.

Valken does take you, as a customer ,very seriously and will always make things right. We apologize for any delay or action on our part but easily fixed.

Again , Thank you for your patience and send me that email so i can get you taken care of right away! Andy@valken.com.

Go Valken and Go Andy!
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Old 12-20-2012, 05:12 PM #16
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thank you. =) i am sending a email right now
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Old 12-21-2012, 10:36 AM #17
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Keep us updated on what happens. It would be nice to know they are actually following through
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Old 12-21-2012, 11:50 AM #18
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Yea, he hasn't replied to my email yet. He did however reply to the first one though. Oh well, its only been like 17 hours
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Old 12-22-2012, 01:13 AM #19
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As long as they take care of u that's all u can ask for


If they don't I would sell the mask and never do business again. All u can ask for is when a freak accident happens like this they do their best to take care of u
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Old 12-22-2012, 11:17 AM #20
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That what I was thinking. I've trusted them ever since the profits first came out and I have bought 2 masks and about 10 lenses so far from them.
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Old 01-11-2013, 09:00 PM #21
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still no lens.. cmon sly.
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