We stand behind our products 100% and pride ourself in our level of customer service. Unsure who you talked to, to warrant such a response but nonetheless I want to get this taken care of for you RIGHT NOW!
Please send me an email with the pictures attached and a replacement lense will be sent to you immediately free of charge.
Valken does take you, as a customer ,very seriously and will always make things right. We apologize for any delay or action on our part but easily fixed.
Again , Thank you for your patience and send me that email so i can get you taken care of right away! Andy@valken.com