Tech has been closed most of last week as we have been expanding our warehouse. I have also been sick for the last 2 days and havent been able to answer as many tech calls as usual.
If you ever need Dye technical support feel free to send me a PM thru here to my personal SN or my other account of Dyetech2 and ill always be happy to help or send you in the right direction to get you what you need. OR you can go to www.Dyematrix.com
and see if i have already answered a similar question in the DYE tech forums.
but to answer your question, tech is open from 8-5pm PST. However, sometimes we are pulled away and we do try to respond to missed calls ASAP.