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Old 12-26-2012, 09:40 PM #1
Regulator2Bravo
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Never ordering from here again

Has anyone ever ordered from paintballonline.com? I'm just getting back in after having gotten out for several years for other stuff(Army, school, work, etc.). Probably never going to order from there again. I ordered all my gear as a Christmas gift to myself. Shortly after ordering I get a notification that my Jersey and Barrel Kit are backordered and my entire order wont ship until they come in. I decided I didn't want to wait so I called them to cancel those items so that my order will ship. They inform me that my barrel kit isn't actually backordered it just drop ships right from the maker. I go ahead and cancel the jersey and they ship out my order. After this I get two more notifications that the barrel kit is backordered, I call them one more time to make sure it's actually drop shipping and something isn't wrong and they assured me it will ship from the manufacturer (still haven't seen it so we will see). Get my gear open the box...no mask wtf? So I call them again. Ask where my mask is and the guy says "Oh, uh yeah they discontinued that so we took that off your order." I said "ok well you've sent me a notification for the jersey and 3 notifications on the barrel kit and you can't be bothered to send one out for the mask?" His response was "well you should have gotten one." I informed him that I didn't. He didn't offer any apology, didn't offer me any alternate mask choices, nothing. I said well thanks for your time I will order one somewhere else and hung up.

Just wondering if anyone else had any similar experiences here.
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Old 12-26-2012, 10:58 PM #2
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Should have supported your local stores.
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Old 12-26-2012, 11:03 PM #3
Regulator2Bravo
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I live in the middle of no where bro. "Local store" is a 4 hour drive away.
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Old 12-27-2012, 10:42 AM #4
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The two I've had success with online is ANS gear and Rockstar Tactical. Looks like punishersPB is another good place to shop online. I had the same issue with a jersey on paintballonline like you did.

Last edited by 02firehawk555 : 12-27-2012 at 02:13 PM.
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Old 12-27-2012, 05:22 PM #5
DREXLER
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Their business is based in TN yet their phone lines don't open till 11am est. That says a lot about the company to me. Also, when I called them about a return I was on hold for 45 minutes.

Worst CS I've ever dealt with.
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Old 12-27-2012, 06:34 PM #6
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Paintball gateway Is really reliable also
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Old 12-27-2012, 07:34 PM #7
vincib
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I have always had good service and very prompt emails from Compulsivepaintball.com
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Old 12-27-2012, 08:32 PM #8
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Zephyr paintball is good, too. I usually order from Ans exclusively - best prices in general.
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Old 12-27-2012, 08:36 PM #9
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Ansgear is defiantly the most reliable
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Old 12-27-2012, 08:50 PM #10
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Quote:
Originally Posted by gamer565 View Post
Should have supported your local stores.
Not everybody is within driving distance of a local store. Ignorant.

Hustle paintball and action village have been good to me.
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Old 12-27-2012, 08:56 PM #11
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Shop4paintball.com is solid. I've made multiple orders over several years and all have been great experiences.
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Old 12-28-2012, 08:20 PM #12
Regulator2Bravo
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Quote:
Originally Posted by vincib View Post
I have always had good service and very prompt emails from Compulsivepaintball.com
Agreed. I ordered some laser eyes for my Victory from here and I couldn't believe how quickly I got them.
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