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Old 08-04-2012, 11:43 PM #1
BodyCount81
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Internet keeps going in and out

Here lately over the past two weeks the Internet has been cutting in and out. Called our provider and they came and told us that they don't use the same thing we have anymore but might could out an extension on our satellite to help get better signal. But I'm not sure if that's the problem.

Sometimes it will work normally for 30 minutes and then other times I'll have to refresh a page constantly for 5 minutes and then it will go down 2 minutes later again.

I just turned off the router for a few minutes and plugged my laptop in directly instead of trying to connect wirelessly with no success. My network and sharing page says I'm getting a connection from the PC to the network to the Internet. Normally if something is wrong there is a red X but not on this issue.

I used to could use the wifi on my iPhone while it was doing this but that won't work anymore either.

I've read that it could be a firewall issue or my router could be on it's last life....any help?
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Old 08-05-2012, 01:55 AM #2
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www.speedtest.net

and really though, satellite internet isn't the most reliable thing in the world. it could very well be your problem
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Old 08-05-2012, 02:20 AM #3
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"Called our provider and they came and told us that they don't use the same thing we have anymore but might could out an extension on our satellite to help get better signal. But I'm not sure if that's the problem."

What do you mean here? They don't have the same plan anymore? Same modem? Be descriptive.
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Old 08-05-2012, 01:25 PM #4
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Quote:
Originally Posted by BodyCount81 View Post
That's funny. I thought about using that same comparison in my last post. Its not their are various engines to diagnose. Internet is Internet. I don't know about you, but I can't tell what provider I'm using when on different networks. Want to know why? Because it's all the same. Maybe there are differences between DSL, cable, dial up and satellite which I stated.

Pardon me for ssying that the phrase you used, "if you have satellite Internet, welcome to ****sville" is pertinent. To go back to the car analogy, that would be like you saying that a certain model car sucks without any further information.

Now if you could please remove yourself from my thread, that would be great
You may be taken to the same internet regardless of how you connect, but you're not having a problem with the internet itself. You are having a problem with connecting to the internet. Troubleshooting the connection to the internet kind of depends on what type of service you have and the provider. There are differences however subtle between satellite vendors. I would know, I do work in IT. Never in all my travels have I had someone stubbornly withhold such basic information.

Back to the car analogy, satellite represents a type of car and not model. It's kind of a stretch but not really for me to say convertibles (satellite) suck. As a general rule, that is true. Satellite is used when you have no other options, just as convertibles are so often used by bald middle aged men when they have no other options for looking younger. There are varying degrees of suckitude when it comes to satellite: Hughesnet is horrendous. WIldblue (at least their Exede service) is bordering on usable. PT Cruiser vs Miata convertible, if you will.

I'm not going to assume which provider you use because that would be too easy for you, but you're pretty much screwed. Go over to dslreports and commiserate with the other satellite users. If the service works, it's a beautiful thing. If it doesn't, welcome to ****sville because it's not going to get fixed.
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Old 08-06-2012, 02:48 PM #5
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If I had to guess, it sounds like a router problem. It's not uncommon for them to go bad, especially during power outages from lightning strikes, or worse yet, power surges.
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Old 08-06-2012, 02:55 PM #6
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Pretty sure this guy is beyond our help at this point.
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Old 08-06-2012, 03:02 PM #7
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Pretty sure this guy is beyond our help at this point.
How so? He simply needs to buy a new router, properly configure it, ensure it is password protected and the security protocol is set to WPA2. Easy enough.
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Old 08-06-2012, 04:45 PM #8
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He's already said that bypassing the router doesn't change anything.
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Old 08-06-2012, 04:58 PM #9
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He's already said that bypassing the router doesn't change anything.
I didn't bypass the router, I just connected directly into it instead of trying to connect wirelessly.
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Old 08-06-2012, 05:03 PM #10
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My bad, then try plugging directly into the modem, or whatever. That would tell you right away if it's the router or something worse. Like the guy said, if it's the router you just need to buy a new one. I just had to buy my third in 2 years last week.
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Old 08-06-2012, 07:09 PM #11
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You need a new service provider.
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Old 08-06-2012, 07:53 PM #12
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You need a new service provider.
He can't even identify his existing provider, so expecting him to be able to switch to a new one is a bit of a stretch of confidence.
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Old 10-19-2012, 04:00 AM #13
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Use mobile broadband and it will stop sudden internet drops.
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Old 10-19-2012, 04:10 AM #14
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Old 10-19-2012, 11:17 AM #15
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Originally Posted by BodyCount81 View Post
over the past two weeks the Internet has been cutting in and out.
O RLY?
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Old 10-19-2012, 11:21 AM #16
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Yeah, like half of this thread got moderhated due to OP rage. He refused to even tell us who is provider is/was.
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Old 10-19-2012, 06:55 PM #17
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If he is using sat then chances are there is not cable or Fios or DSL available to him, because that is the ONLY reason to use sat.
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Old 10-19-2012, 09:11 PM #18
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this thread is like an angry TV script with 3/4 of the pages ripped out.
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Old 10-26-2012, 07:51 AM #19
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Go to the command prompt and find your IP address. If it is 192.168.x.x or 172.16.x.x try this:

1. Start > Run > cmd
2. type ipconfig
3. ping the gateway with a continuous ping to see if you get replies back
type ping gatway.ip.goes.here -t
4. if the connection drops when you are ping'ing the gateway then it is the satellite modem
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