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Old 01-31-2014, 06:51 PM #1
Bunny
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Join Date: Oct 2001
Location: Northern Va
Bunny is a founding member
 has been a member for 10 years
Bunny is playing at Living Legends VII
Thumbs down Bunny's SpeedStar Racing Neo-Chrome/Aurora Review

Hows it going? I just wanted to start a thread about my dealings with the company SpeedStar Racing that specializes in the neo-chrome a.k.a "aurora" finish. I saw them posting on pbnation in 2012 and thought about getting a few markers done. My review is about the first 9 pieces I sent to SSR. I sent both an Xmag and a Phoenix E-mag to them. The x-mag was butchered while the phoenix e-mag came out looking fine.

I decided to create this post to show any potential customers what they may be dealing with. I really hate to be "that guy" but after you read the e-mail chain I hope it makes sense on why I couldn't sit idle any longer. Read the e-mail chains and picture yourself in my shoes.


TLR Sent $900 to refinsh an x-mag, got the run around for a year, and want a refund of the $900.
Update** 6/2/14: Still no update. We are going back and forth and still have not come up with a resolution.


11/8/12:
Bunny:
Quote:
Thanks for the quick response! Most of the parts are in great condition. The only part that needs work is the "body" that is in the pictures. It seems like a bit of prep work could get it looking like new again. The black valve and the black bottom part of the grip frame will not need the finish. I did research the finish and a few people stated that the more parts you have the cheaper the overall cost would be. Is that true? I would love to include a few more parts, but I have a feeling it will be pretty costly project.

Btw, I just want to tell you how refreshing it is to get a company to answer e-mails about the finish. I'm super interested, but most shops push away the project because it's a paintball marker. Thanks again!

SpeedStar Racing
Quote:
The body can surely get a lil make over to make it fresh again. Each part is done by hand and is very extensive to do. I can give u lil break on muti parts but unless u are doing hundreds of parts the price can't come down significantly. Think of repainting a car, much prep work and care is needed to ensure the finish product will be perfect, same for our finish. Sometimes we redo parts because we do not feel its perfect yet. It's an art form actually to get the colors like that.

Lemme know what other parts u have in mind so I can quote it all together for u.
We go back and forth on the process for a while to understand how it all works.

12/5/12
Bunny:
Quote:
Sounds good. $100 per part is a great deal. I'm still awaiting a few parts so it may be a week or two before I can ship it over to you. I have a few questions though....

How would we handle payment? Do I pay full now, or once the parts are finished. Do you guys take Credit Card, Paypal, etc.

What would be the time frame once we guys get the parts?

I saw a couple of crazy posts on the Honda forums you guys frequent and want to make sure we are on the same page so we don't have any issues down the road. :-)

I can't wait to see what you guys can do with these parts.
SpeedStar Racing

Quote:
To be honest, out of all the 100s & 100s of parts and customers we've had, we only had 2 who had a complaint. There is always 2 sides to every story. We tried our best to resolve it but rather than that they decided to bash us. *******s will be *******s I guess.

Rest assure that you will be we'll taken care of. All parts are warranted so no worries. Unless u drop and damage the part(s)

It will take about 8 weeks to complete. U can pay half when we receive the parts, ill send you pics when done then u pay the balance. U can use either PayPal or CC there is a 4% fee for either. Or u can bank deposit & no fee.
12/7/12
Bunny:
Quote:
It definitely looks like they were trying to just troll you guys. It's a shame that the 2 bad deals are some of the first websites on google. Hopefully we change that once we get this project finished!! It's funny how the happy customer never seem to give the positive reviews online....

I like the bank deposit payment of $900 now and $900 when it is ready to be shipped back to me.

I'm awaiting a few parts, but once I get them I can package everything up and send them your way.

I'll send you another e-mail once i'm ready to ship!

Have a great weekend!
SpeedStar Racing
Quote:
Thx brah lemme know when ready

Cheers!
Throughout December and January I was waiting for another set of parts to come back. I decided to go with a different project to get plated instead. I decided to send him out the first 9 pieces. SSR received them on 2/1/13

2/1/13:

SpeedStar Racing
Quote:
How are u? Hope all is good.
I reviewed your parts today. Are these parts part of the 18 pieces that u wanted to do? I can do these 9 parts for $950 + $10 shipping back to u. Lemme know which payment method u prefer to use?

Thx again,
Wayne
Bunny:
Quote:
They are apart of the 18, im still waiting them from Germany. The price sounds great. I think you mentioned doing a bank transfer. Ill do whatever is easiest. Thx!!!
I decided to do a bank transfer so I wouldn't have to pay the fees. I sent $60 to see that it worked and deposited the rest in the account. I had the option of waiting until all the parts were complete, but because I trusted Wayne I had no issues sending almost $2000 to SSR.

2/25/13
Bunny:
Quote:
Hows it going? Hopefully you saw the $900 payment go through. I hit a few road blocks with the parts from Germany so I decided to take my project into another direction. I have 9 more parts ready to be sent over to you. I'm really interested in getting another type of finish done on this one. I think the first batch are the "aurora neo." I would love to see the other type of finish, "Aurora Midori" on these parts. I would love to have two examples of what you guys can do.

Let me know what you guys think!

Parts List: 9 total
Shockwave Body: *may need some extra polishing*
CCM Feedtube
Luke Trigger
Dye Front
1 Piece Barrel
ULE Grip Frame
Battery Pack- Top
Battery Pack- Mid
Battery Pack- Low

2/26/13
SpeedStar Racing
Quote:
Hey Robert,
How are you?
Yes we received the payment, thx u!

Due to the shape of your pieces the Midori will not come out.

Your other option is the Ultra Nebula.

Lemme know
Wayne
Bunny:
Quote:
Ultra Nebula would look pretty good on it. Have you done any paintball parts with the ultra nebula finish yet? I'll probably send out the parts to you tomorrow if that is cool. Thanks!
SpeedStar Racing
Quote:
Here is an Ultra Nebula Luxe body
http://www.neo-chrome.com/gallery/nebula_luxe1/
3/1/13
SpeedStar Racing
Quote:
Robert,
Got the package today. For these you want ultra nebula??
Bunny:
Quote:
Glad to hear!! I would really like to get the ultra nebula if possible. I would love to see what a whole paintball marker looks like in it.
3/18/13
Bunny:
Quote:
Just touching base seeing how things are going with the first batch of parts I sent you in early February. Hope all is well!

Last edited by Bunny : 06-02-2014 at 02:09 PM.
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Old 01-31-2014, 06:52 PM #2
Bunny
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Join Date: Oct 2001
Location: Northern Va
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 has been a member for 10 years
Bunny is playing at Living Legends VII
3/19/13
SpeedStar Racing
Quote:
The 1st gun will be ready in about a week. Ill send u pics shortly.
Thx again
3/28/13
Bunny:
Quote:
Any news :-)
SpeedStar Racing
Quote:
we did your parts but unfortunately it did not out perfect. so we're gonna
redo for you. As I mentioned to you before, it's more an art form. One
step that didn't go perfect then it ruins the whole thing.

here is a sample. If it's not perfect to our standard then we won't ship
back. Sorry for the delays but we'll get it done right for you asap.

thx for your patience,
wayne

Bunny:
Quote:
Thanks for the update, I'm in no rush at all. I want these to be the best product you guys can give me so no worries here. I'm glad to see another paintballer is getting his Ripper intimidator done as well

I just got my tax return and I figured I could pay the rest of my balance off so you may see another $900 come through.

Thanks for the status update.
4/8/13
Bunny:
Quote:
Hows it going? Hopefully you saw my next payment go through. I should be squared away with the $1900 payment :-) Any news on the finish? Thanks!
SpeedStar Racing
Quote:
Almost there buddy, ill shoot u some pics when ready thx again!
4/26/13
Bunny:
Quote:
It's been a few weeks, any news or updates? I'm heading to a tournament in June and would love to show off these markers to the designer and owner of the company that made them!! Thanks!
SpeedStar Racing
Quote:
I should have it to you b4 june. We are still having some technical issues
but will be resolved soon.

thx again
wayne
Bunny:
Quote:
Sounds great. Have a great weekend!
5-14-13
Bunny:
Quote:
Hows it going? Any luck with the two projects? Thanks!
SpeedStar Racing
Quote:
Ill have an update for u by Friday thx
5/17/13
SpeedStar Racing
Quote:
Should have something for u by the 28th ill send u pics prior

Thx again
5/21/13
Bunny:
Quote:
Sounds great. I'm really looking forward to showing off these projects for the owner/creator of this particular paintball gun. :-)
SpeedStar Racing
Quote:
The green auto cocker is it anodized? We're having some difficulties stripping it
Bunny:
Quote:
I never sent you guys any green parts at all. One was silver and blue and the other was raw aluminum. I sent you guys a ton of pictures in some earlier e-mails to you guys if needed.
SpeedStar Racing
Quote:
The last cocker u sent was the raw alum right??
Bunny:
Quote:
Here are pictures of what my parts look like. The make is completely different from autococker though. One is called an Xmag and the other is called a Shockwave. :-)

Shockwave in nebula


Xmag in aurora
SpeedStar Racing
Quote:
Ok gotcha thx
5/30/13
Bunny:
Quote:
Hows it going? I was wondering if you guys had any updates or pictures for the build? Unfortunately the paintball tournament is this weekend so i'm bummed I can't show either paintball gun at the event to the president and creator of the gun. Any update would be a good one. Thanks!
SpeedStar Racing
Quote:
The final coat for ur parts are going on next week. Ill send u pics once they are done b4 shipping back. Thx again for ur patience!!

Wayne
6/11/13
Bunny:
Quote:
Any news? Thx
SpeedStar Racing
Quote:
Ill have some pic for u later this week. Ill keep u posted thx
6/18/13
Bunny:
Quote:
I was wondering if there is any news on the two markers I sent to you. I'm starting to lose hope!!

Let me know. Thanks!
SpeedStar Racing
Quote:
sorry for the delays and I appreciate you NOT loosing hope.

Here are some prelim pics of your parts. Most of the parts came out great
but 1-2 didn't so we are gonna redo those. the parts that are good we need
to clean and polish them up then I'll send those to you. the other pieces
will ship back to you once we get them redone, cool?

Thanks again,
wayne

SpeedStar Racing
Quote:
I apologize for the delays and I appreciate you NOT loosing hope.

Here are some prelim pics of your parts. a few 1-2 pieces didn't come out
perfect so we're gonna redo those and ship them to you once done. Theses
other parts here we're gonna clean and polish them up then ship them back
to you. looks sick right? should be ready to ship back to you by next tue.

what's your address again?

thx,
wayne

Bunny:
Quote:
Thanks for the update!! I'm just very excited to get the parts back. I knew that this process is not easy and I understood that it may take a while. I just wanted to make sure you guys were able to get the process to work on my guns. They look amazing.

For reference my address is…

I do have a few questions.

-Are all the parts done in the "Neo-Chrome" finish? I sent the second gun to you guys for the "Ultra Nebula", but i'm a little bit confused if the other set of parts are done in the nebula finish. It doesn't really bother me since they look awesome. I just want to make sure. Hopefully there is no price difference between the two finishes.

-Are all the parts that you guys are working on are in the pictures? I've had some experiences in the past when shops have lost parts and I want to make sure they are all accounted for before you guys ship back the parts to me.

(First gun: 9 parts total) Neo-Chrome

(Second gun: 9 parts total) Ultra Nebula

18 parts total.
6/19/13
SpeedStar Racing
Quote:
Man my bad bro they all got neo on them. Nebula does cost a lil more but I charged u neo prices, will that be ok? The next gun ill discount and make sure I nebula those. As far as missing parts, if we account for all parts. If missing we'll replace. Small parts are hard to keep track of sometimes as there as at least 8 steps each part goes thru. Ill keep u posted thx again
Bunny:
Quote:
No problem on the nebula issue. I think the neochrome looks amazing with that body anyway. I can't wait to see the end result. Have a good one!
7/1/13
Bunny:
Quote:
Hows are the last of the pieces coming along. Were you guys able to ship anything last Tuesday? Thx!
SpeedStar Racing
Quote:
Ill send u pics and ship today

Thx u again
SpeedStar Racing
Quote:
Here is the pis of your parts. There are a few pieces that we need to
redo. I'll ship those as soon as they are done. But I'll ship you back
these parts today.

Thx again,
wayne



SpeedStar Racing
Quote:
USPS.com
9405510200883835127
Thx again!

Bunny:
Quote:
Thanks for the heads up. I can't wait to show these parts off to the community.
Here is where the major issues starts. Tolerances and finish are not acceptable.

7/6/13:
Bunny:
Quote:
Please take a look at the attachment and let me know what you think.

Last edited by Bunny : 01-31-2014 at 07:12 PM.
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Old 01-31-2014, 06:53 PM #3
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Quote:
From PDF Attachment...

Wayne-

I just received my first batch of parts and I am not very happy with the results. Out of the 14 parts you sent back 9 of the parts were okay. You guys did an amazing job polishing out the wavy body that you guys highlighted on your website. There are a few small flaws in some of the parts, but i’m willing to live with them because I know how hard it is to get the finish to come out
right. The other 5 parts that you shipped back are in terrible shape and as of right now they are completely useless.



Threading:
Most of the parts that were sent back had issues with the threading. For paintball guns threading is a very important factor with a paintball gun. In some areas the plating is so thick you cannot even screw two pieces together. Most of the parts that I sent have rails and threads that need to
fit in order for the paintball gun to work.





For example, the top barrel screws into the paintball gun just fine. The middle barrel is absolutely terrible. There is so much build up of plating it cannot be screwed into a paintball body at all. It looked like you guys removed some of the plating but not all of it. I’m not sure why you would leave it looking like that at all. The bottom barrel is a stock barrel and that is what we should expect to see when threading a barrel onto a body. At the beginning of the project I was not aware of how much the thickness would change with
each part, even though some parts fit together fine while others don’t at all.

PMI Barrel ($55) Barrel Finish:
I’m also wondering if you guys plugged the barrel before the
plating process. In the pictures below you can see what the inside bore of the paintball barrel looks like. In the sport of paintball we need to have a smooth bore on the inside of the barrel to shoot paintballs accurately. The barrel of the left is completely rough on the inside. The barrel on the right is a stock barrel that did not have anything done to it. Since the bore is completely messed up I will also have to send that to a specialist to get it fixed.



Gripframes: ($50)
The grip frames that you sent back were drastically different. If I didn’t have
two to compare to I wouldn’t think anything of it. The frame on the left is very rough to the touch compared to the one on the right. I’m not sure if that is because of the plating process or what, but one looks fine and the other one is terrible. I understand that some sides of the parts may not be 100% but this part is visible when the paintball gun is put back together.





Warp Breach: ($100 part)
This part has so much plating underneath it will not fit back together onto the body. Depending what we do, we will need to remove the plating so it can fit back over. The picture below is an original Xmag with the Aurora breach that you guys did.



Also the milling lines on the side of the part are almost nonexistent.



XMag Body: ($600 part)
This part was the reason why I sent you the parts to begin with. We
spoke about the body having a few scratches and you guys did a great job polishing them out.

The pictures of the blue part below really show how much work you guys did.



I do have a problem with some of the plating not working on the part in the 1st picture below.



The second issue I have is the large scratches within the body. It is very rough to the touch. It looked like someone took a steel brush to it. For this particular paintball gun this may render the part useless because this is the place that will seal the paintball gun together for it to shoot. I may be able to polish it, but depending the plating process I might not have the correct tools to polish it.



The thing that bothers me the most is that you guys completely polished off any of the body lines that this paintball gun had. You can see that there is a ridge that goes from the middle of the body to the opening in the back.



This is what is is suppose to look like.


CnC Battery Pack: ($180)

This part took me over 8 months to track it down so it is another part that really bothers me. I bought this part new and had no significant scratches at all. The problem is that the part no longer has the milled waves into it. (See picture above to see what it is suppose to look like.) I understand that the finish may make the milling look smoother, but this is crazy to me. The other two problems are that the battery pack has two bubbles on the side, and it also does not slide over the grip frame at all since there is too much plating on the side of the part.





Before this whole project began I sent you a picture of my inspiration for the build which include the same battery pack that I sent you. As you can see below, the milling is still intact and really flows well with the neochrome/ aurora finish. “I can make ur marker look better than the attached picture. That was mostly purple and green. Our's will be more of a spectrum.” The color spectrum looks better, but the actual parts look way worse. What you guys sent me back really frustrates me.



It is interesting to me that the first set of parts that I sent you back in February are the ones that look poor. The second set of parts I sent to you in March almost all came back okay.

The thing that doesn’t make sense is that some of the parts fit just fine. I can slide the battery housing onto one of the grip frames, but not the other. Some screw holes are completely fine, while others will need to be tapped again. It is wildly inconsistent from what I have seen so far. I’m a little bit lost with what we can do. As of right now none of the parts are operational because
none of them fit together at all, but even if we do get them to fit I have a feeling that the damage is already done. I feel pretty embarrassed about the situation so far. I understood the type of project I was starting, but taking a $1200 paintball gun, plating it for $900, waiting 6 months, and getting back
the parts looking like this feels like torture. It also doesn’t help that the finish I really wanted (Ultra Nebula) isn’t even on the parts that I actually wanted them on. I’m almost to the point of sending the parts back to you guys for the plating to be removed and asking for a refund. I would love to hear your opinion on the issue so please send me back an email when you can.
7/6/13
SpeedStar Racing
Quote:
I apologize for the inconveniences. I'm willing to fix what ever problem
you may have. keep in mind tho, this is a plating process so there is
something on the surface that was not there before and getting this
plating to stay and look the way it does take effort and its not a perfect
procedure like powder coating. the holes where you say can't be threaded
we can re-tap, just let me know the thread size and pitch. the barrels
we'll remove the excess. we do plug the barrels but again its not perfect
because there are holes in the barrel. it will need to be honed out.

send me back those 5 pieces and i'll fix them for you.

thx again and I'm sorry for the problems but I'll make it right for you.

cheers,
wayne

Last edited by Bunny : 01-31-2014 at 06:56 PM.
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Old 01-31-2014, 06:53 PM #4
Bunny
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Location: Northern Va
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 has been a member for 10 years
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Bunny:
Quote:
Thanks for stepping up and making it right. I've attached some pictures of the parts that will probably give us troubles. It looks like the plating makes these two parts impossible to put onto the body (im sending it back as well) I'm requesting that we remove some of the plating so it can slide onto the body.

Once you get the parts back in your hands hopefully it makes more sense. Let me know when you get the parts and we can go from there.
SpeedStar Racing
Ok once I get the parts in ill check it out

7/19/13
Bunny:
Quote:
Any news or questions? Let me know.
SpeedStar Racing
Quote:
We are in the process of redoing ur parts so stay tuned
7/31/13
Bunny:
Quote:
I was wondering if any progress has been made with my project. I'm starting to get frustrated with how this project has been handled. I understand that the process is very labor intensive, but taking 7 months to plate 19 parts is ridiculous.

Every few weeks I have sent out emails to you guys for status updates and haven't really heard back other than "we are working on it." It's starting to frustrate me because all I can really do for this project is to send you $1900 and wait. You have already sent back the first batch of parts and the very first gun body I sent you guys was butchered pretty bad. (See PDF from earlier)

It is also irritating to see pictures of the paintball parts you are working on your facebook page and on pbnation.com advertising your work. It is really hard to read all the positive comments regarding your neo-chrome finish even though I have been sitting here for 7 months waiting for parts that are almost unusable. (The body milling is non-existent after you guys worked on it, that is pretty hard to put a positive spin on it.) Both myself and the person you are plating the Ripper Intimidator for have given you ample amount of time. We have done nothing, but support you guys. It is really hard not to post on the forums and start a ****storm like what happened on the car forums we talked about almost a year ago.

I was quoted at 8 weeks to complete the plating yet we are at week 30. How can I honestly tell someone that without being negative about the situation.

I do have a few questions and need your honest answer. Are you guys having issues plating the first gun? What is exactly going on with it?

I'm pretty much at the breaking point of this project so if we do have problems with the first gun I would really like to know so we can figure out some type of refund on the parts that are messed up.

I'm just confused why the first gun I sent you guys turned out horrible, while the second one (98% of it) came out great so far. I physically have parts in my hand that show me what you guys can do so i'm really confused why the first gun came out so bad. Please let me know what is going on so we can move forward.
8/2/13
SpeedStar Racing
Quote:
I understand ur frustration and I do apologize. The coating is more art form than specific. Sometimes parts take to it well, sometimes they don't. As u can imagine removing coating and then reapplying it without damaging the substrate is a difficult challenge.

As I mentioned ill make it right for you. Gimme some extra time to prove it to you pls.

The coating was too thick so now we have to use a different method which we are experimenting with on other parts to make sure it will be suitable for your parts.

Ill keep u posted bro...thx again
8/12/13
Bunny:
Quote:
Any updates?
SpeedStar Racing
Quote:
Wassup bro...we're about 3 weeks out for ur parts. Keep u posted
8/22/13
SpeedStar Racing
Quote:
your marker is done and it looks SICK!!!!! I'll send some pics out to you
soon.

thx,
wayne
Bunny:
Quote:
I can't wait to see what it looks like. Thanks!
SpeedStar Racing
Quote:
Sorry for crappy iPhone & indoor lighting. Outdoors u can see more colors. The barrel piece that screws into the frame didn't come out with too much color tho. Looks mainly dark. U want us to redo this piece? Or u ok with it?

Thx
Wayne



Bunny:
Quote:
:-( Those are not my parts at all. I think you are confusing me with your other customer *** *****. My parts look completely different.
SpeedStar Racing
Quote:
sorry u are correct, i'm sorry bro....these are a parts for a diff customer. I'll have your's ready shortly bro. thx again
Request for refund. Round #2

8/29/13
Bunny:
Quote:
I would like to request a refund for the Aurora X-mag you guys are working on. I hope you realize how frustrated I am with how this has been handled by your company. I understand how labor intensive this project is, but I simply cannot wait any longer. You guys will never be able to replace the milling you guys took off in the process. I have been promised over and over again with updates but you guys have fallen short. Seeing the latest paintball gun on your facebook page has made me very frustrated. You guys keep telling me it takes time and man hours, but you still somehow keep finishing other parts and projects while i'm sitting here waiting for another e-mail stating " 3 more weeks"

I have documented my issues with you already in a previous e-mail, but after you guys sent me pictures of your latest customers parts I cannot take it any longer. I can't sit here waiting for something that has already left me with a sour taste in my mouth many months ago.

Seeing the customer say that the Nebula is the same price ask the aurora finish makes me question what you guys were promising many months ago. I remember requesting the same finish, yet you guys forgot and gave me something that I didn't want at all. I was bummed I couldn't get it, but you let me know that it was by accident and that it did cost extra anyway.

http://customcockers.com/forum/showt...983#post392983

After seeing 4 different paintball guns get finished by SSR it seems like the very first gun I sent you was some type of test for paintball parts. The first gun I sent in February is butchered, but everything after that looked okay.

My X-mag: Plating issues.
My Shockwave: Looks great, just missing 2 parts to complete the build
Another Customers Ripper Intimidator: Aurora not taking.
rschoi Ripper Autococker: Barrel doesn't match

I would like to request a $800 refund for the first gun that I sent you. If you can't send back the parts with the aurora finish I can price out how much the actual parts cost to replace. None of the paintball markers that people send you are "cheap" by any means so it is usually in the $1000 range.

I would still like you guys to concentrate on the remaining parts for the second paintball gun I sent you. A few months ago you sent me a handful of parts that look fantastic, but unfortunately you guys still have two parts that need the plating. The grip frame already has the plating on it, it just needed to be tapped again. The other part is the wavy part that had troubles with the finish. If I could at least finish one of the two guns I would be happy. I know you guys are capable of plating it correctly.


**Attached is a picture of the 2 parts for the second paintball gun the Shockwave**

8/29/13
SpeedStar Racing
Quote:
We can't refund u as the work is in progress. This coating reacts to the metal and the shape of the object it's not powder coating so there will be inconsistencies and it is very diff to do. Once done ill ship u your parts back

Cheers

Last edited by Bunny : 01-31-2014 at 07:14 PM.
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Old 01-31-2014, 06:54 PM #5
Bunny
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Join Date: Oct 2001
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9/13/13
SpeedStar Racing
Quote:
wanna give u a quick update. we are almost done with the stripping process
of your parts. we use acid which takes a long time as it slowly removes
the layers. If all the process goes well, I am hoping to get everything
done by this time next week. I'll keep u posted.

thx again
10/2/13
Bunny:
Quote:
Another month gone by.... Any update?
SpeedStar Racing
Quote:
We're very close to havin ur parts done. Ill send u another email this week
10/7/13:
SpeedStar Racing
Quote:
how are you bro. here are some pics of your parts. most of them are almost
ready, they just need polishing now. but the body of the Xmag didn't come
out and we're working on that. I'll send back the parts that are ready 1st
to you. I'll keep u posted on those other parts.

thx again,
wayne



10/23/13
SpeedStar Racing
Quote:
Here are ur parts, minus the body.

The barrels came out great but we still need to work on thrm( clean up threads and hone inside)

As for your trigger handle, u asked us to retap the threads. Pls specify thread pitch for all holes needed

In the mean time I'm sending u back the 4 pieces

Thx
Wayne


Bunny:
Quote:
The barrel on the left side of the picture is not mine at all. If the picture is correct, I am still missing two parts as well. I sent you 18 parts total, and you only sent me back 8 of them so far. Could you send me the grip frames back as well. I will have someone do the tapping myself. I just want to get back all of the parts that I can.
SpeedStar Racing
Quote:
I believe one of the 2 parts missing parts is the body, which we are
working on. what is the other part?

I'll ship you back the parts I have now
Bunny:
Quote:


Attached is a picture of the missing parts.
SpeedStar Racing
Quote:
lemme check on those missing parts for you.

thx
I have abandoned all hope for this project….

1/3/14:
Bunny:
Quote:
Any news?
1/14/14
SpeedStar Racing
Quote:
just got done with your parts. I'll send u some pics soon and send them back to you.

thx,
wayne
1/25/14:
Bunny:
Quote:
Any news? It's been almost an entire year for you guys to get my parts done. I paid $2000 no questions asked, but I feel like you guys have completely taken advantage of me. I have considered the Xmag a lost hope. The parts you have sent earlier still do not fit correctly and I have a feeling that the last 3 parts are the same quality that you sent me before.

Do you guys honestly think you have handled this project professionally?
SpeedStar Racing
Quote:
It's done ill ship to u on Monday

Thx again
1/27/14
SpeedStar Racing
Quote:
USPS.COM
9405510200828062466314

THX AGAIN
1/31/14
Bunny:
Quote:
I have a huge problem with the last of the parts you have shipped.

1.) I am still missing one part. Attached is a picture of what I sent you and what the part looks like. I have already sent you e-mails in the past talking about the missing piece.

It is the lower part of the battery pack.

Green=In my possession
Red=Missing



2.) The body you sent me back has been milled off completely. I have already had issues with you guys polishing off all of the body lines of the gun and now you guys have completely milled off a section of the gun. This is completely unacceptable. Your company has completely ruined this Xmag body. It is shocking to see the transformation that has happened to this paintball gun.

Wayne, I'm at a complete loss for words. This entire X-mag project has been a disaster. We are almost in week 52 (An entire year) of this build and I still see no end in sight. I am still missing parts, the body is completely trashed and the parts do not fit together at all because of all the changes in tolerances.

We talked at length on 12/5/12 about two people having negative experiences with your product and how there are always two sides of the story. I hope you realize that i'm the 3rd person that has issues with your company. Take a look back in our e-mail history and you can see both sides of the story pretty well.

Put yourself in my shoes. Picture sending $2000 and your favorite possession to a company and watch someone butcher it over and over again until they "get it right." I have felt miserable this entire time working with you guys. It shouldn't feel this way at all.

I would like to formally request a refund of $900 for the X-mag project you guys worked on. I am not happy at all with the way it has been handled. You have ruined a $1000+ paintball gun and I am willing to send the parts back to you guys for you to destroy. That is how bad this has turned out. I would rather throw away these parts instead of looking at what should have been something fantastic.

Let me know what you think and we can go from there.

Btw, you never answered my question from the other e-mail....

Do you guys honestly think you have handled this project professionally?




Last edited by Bunny : 01-31-2014 at 07:15 PM.
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Old 01-31-2014, 06:55 PM #6
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Placeholder for the final outcome.

Thanks for reading
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Old 01-31-2014, 09:14 PM #7
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This makes my soul hurt. Hopefully they'll at least make an effort to make this right.
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Old 01-31-2014, 10:42 PM #8
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Wow... I just want to give you a hug. Really hope this doesn't get any worse but as the magic 8ball would say, "outlook not so good"
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Old 01-31-2014, 11:31 PM #9
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wow, i feel for you Bunny. that is bloody ridiculous. the time table, the cost and the dicking around with the parts and blowing of smoke up your bum about everything. but i guess, getting your money and parts back is "more of an art form and not like powder coating...".

i'll talk to you more over on AO.
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Old 01-31-2014, 11:34 PM #10
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Ugh.

I followed the link from AO - thanks for posting the whole store here. After reading on AO your original post, this situation sounded much better than it was (not that what they did to a virgin Xmag body was "good" to begin with). I hope this puts people off from doing business with these buffoons.
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Old 02-01-2014, 12:25 AM #11
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Damn man his really really sucks. I don't even know what to say. I would be raging mad they ruined that beautiful gun.
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Old 02-01-2014, 12:06 PM #12
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What I appreciate about this post is the fact that it's not a he said she said post. It's actually exactly what was said. They can't hide under any excuses.
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Old 02-01-2014, 12:40 PM #13
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He has so much business(seemingly) it amazes me that he just doesn't just ask you what he can do to make it right and do it.

When I first got into anodizing I told my self you are going to mess someones project up so bad that it will be a total loss and you are going to have to make it right based on their terms. By the grace of God that hasn't happened, but my point here is that he could have avoided any bad publicity by simply asking you what he can do to make it right and refunding you what ever was needed.

The fact that he hasn't refunded you really makes me think he is operating a loosing business. That sucks if that is true.

I'm really sorry this happened to such beautimus markers my friend.
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Old 02-01-2014, 01:06 PM #14
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Quote:
Originally Posted by xsvdynastypballa View Post
When I first got into anodizing I told my self you are going to mess someones project up so bad that it will be a total loss and you are going to have to make it right based on their terms.
I was training someone how to run my cnc machine at work. It's a specialized cnc machine and very hard to run and get right. Requires special training. I told the trainee "you will screw this machine up, you will break stuff, both customer projects and tooling, you will cause damage and will stress yourself out over your training on this machine to probably take 10 years off your life. If you can learn to see a mistake and know you've just wasted your time and the companies money and be fine with that and not get stressed over it... we'll get along just fine"

People gotta learn that mistakes are a part of life. It's how you recover from the mistakes that matters.
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Old 02-01-2014, 02:34 PM #15
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Just how many times did they redo those parts? My god. I inquired about getting a ripper done last year. Certainly glad I didn't now that this has surfaced.
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Old 02-02-2014, 12:28 AM #16
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Just how many times did they redo those parts?
Judging by the length of this 3-5 times? What a FAIL.
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Old 02-02-2014, 06:42 PM #17
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I will say you were way more professional in your emails that I would have been if those were my guns. What was the reasoning they said for milling the inside tail section of your xmag?
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Old 02-02-2014, 07:42 PM #18
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What was the reasoning they said for milling the inside tail section of your xmag?
The aurora process creates a very thick/strong coating, and in cases where the finish comes out looking wrong, it must be stripped completely to try again. The stripping process is time consuming and requires harsh chemicals followed by serious polishing... they ruined the material on the edge of body attempting to strip it, then cut off what couldn't be coated again.

I could be wrong, but I think they sent it to him without telling him... Im on my cell, i cant review the biiiiig thread.
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Old 02-02-2014, 11:02 PM #19
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Just how many times did they redo those parts? My god. I inquired about getting a ripper done last year. Certainly glad I didn't now that this has surfaced.
3-4 that I know of.

Quote:
Originally Posted by Evil_racecocker View Post
I will say you were way more professional in your emails that I would have been if those were my guns. What was the reasoning they said for milling the inside tail section of your xmag?
I have no idea. I opened up the package and realized they are still missing a piece and that they completely milled off a part of the body. I already had a huge problem with them completely removing ALL of the milling lines from the body.



It wasn't just the one side. It is also on the other. If I knew they would mill my xmag I might as well ask for something creative like lightening bolts or something...

Btw, they are attempting to make the deal right and I will post exactly what is going on with it when I can. Thanks for the replies guys.
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Old 02-13-2014, 06:24 AM #20
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I was training someone how to run my cnc machine at work. It's a specialized cnc machine and very hard to run and get right. Requires special training. I told the trainee "you will screw this machine up, you will break stuff, both customer projects and tooling, you will cause damage and will stress yourself out over your training on this machine to probably take 10 years off your life. If you can learn to see a mistake and know you've just wasted your time and the companies money and be fine with that and not get stressed over it... we'll get along just fine"

People gotta learn that mistakes are a part of life. It's how you recover from the mistakes that matters.
I'm a welder/fabricator....man does this hit close to home.

I'm almost speachless after reading your thread. WOW
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Old 02-17-2014, 04:53 AM #21
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Originally Posted by Jedihippie View Post
I was training someone how to run my cnc machine at work. It's a specialized cnc machine and very hard to run and get right. Requires special training. I told the trainee "you will screw this machine up, you will break stuff, both customer projects and tooling, you will cause damage and will stress yourself out over your training on this machine to probably take 10 years off your life. If you can learn to see a mistake and know you've just wasted your time and the companies money and be fine with that and not get stressed over it... we'll get along just fine"

People gotta learn that mistakes are a part of life. It's how you recover from the mistakes that matters.
You sir, get it.

The same goes for ANY industry. Mistakes happen. It is what you do to correct those errors that makes the difference.

Bunny - all I can say is "wow" - I feel for you buddy. Quite speechless..
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