I want to document my experience anodizing a custom gun with Ballers Inc Paintball
of Fairless Hills, PA
I started looking for anodizers about a year ago, and Ballers Inc rep sounded decent and was one of the few shops still doing anodizing. A number of quickly responded to emails back and forth and an (name withheld) employee agreed to a price of 'xxx' for a large number of pieces of a marker and regulator. The price, as agreed, was to include reassembly, and turn around time would be 3-4 weeks.
I shipped off the parts, even paying an extra $30 for shipping/handling/extra care (my own choice), on 7/7. After a email from me I received an email stating everything was received on 7/13 in good working order. This is where this started slowing down.
After many unanswered calls/emails, on 8/1 I received an email that the chiller in the anodizing room had gone out, etc.. Then no contact
More unanswered contact attempts, finally on 8/17 one single picture of the body anodized.
That was the last email I would ever receive. All calls were ditched. Either he was not there, working late, called in sick, fire marshal shut them down, etc..
After begging, pleading with every employee I could talk to, I finally talked to one who was very courteous, Chris. Hearing the other employee in the background, unnamed employee conceded that he could not reassemble the marker, and would offer a refund and would return it. I agreed.
I got a box in the mail that was shipped 12/18. A Full 5 months after I sent it. I opened it up, and surprisingly, the dust dark red anno is pretty darn nice.
And about 80% of my internal parts are missing. And no refund.
More calls, some understanding, not much action. I finally got verbal confirmation today (1/10, 6 months after ship date) that the rest of my "pile" had been mailed out. Refund - "$20 bill".
Realize this is not just some parts and a random marker. Its a 10 year mission of mine, Eaton's last (and I believe the only) Master Tech Fly Eye conversion'ed RIPPER angel, with Eclipse trigger. Basically irreplaceable.
Just wanted to share my experience. I hope they realize they still have the opportunity to make right with customer service.
Anodizing - 8/10
Customer Service - unnamed employee - 0/10
Customer Service - Chris - 9/10
Missing parts - pending
Update** - missing parts never received. Anno usually gets the comment "oh .. too bad". Received partial refund.