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Old 09-18-2012, 09:18 AM #1
georgek
 
 
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*Ninja regulator BNIB has a crack, Need a Ninja Tech asap* lots of pics inside

Hello, I received yesterday a brand new Ultralite 4500psi reg I purchased to use on may secondary tank (I use an smp550 on me primary and I am super happy with it).

I opened it to remove the 2 red shims, I wiped it out with a microfiber cloth and re-lubed it.. When i wiped it there were some burrs and black residue and i thought fortunately i wiped it..

Then I screwed it into my tank hand tightened and put mu tank in my gear bag, to be ready for a big game we are having down here on 14th of October.

Today as I was reading it came to me that I forgot to inspect the regulator (I do inspect closely every single part I get in my hands) so I took the reg out of the tank to inspect it and screw it back in.

In my surprise I noticed a crack at the bottom of the threads in the center of the vent groove. It seems that the crack is not just superficial.

Is it safe to use the reg?? I believe it is not but I don't know, that is why I am posting some pics of it.

I am also sad as it takes some time to receive goods shipped from the US and I am borderline on having a new reg (if it gets shipped next week) until 14th of October. So is it ok to use it with the crack in it???

I need a Ninja rep to confirm or deny as it is a matter of safety.

Thank you very very much and I am waiting as soon as possible for a post from ninja.
I made a thread because i didn't knew how many pics I am allowed to post in the **ask a Ninja tech** thread.

















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Old 09-18-2012, 10:31 AM #2
Rob @ Ninja PB
 
 
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Can you do us a favor and run your fingernail over the area where you see the damage and let us know if your fingernail catches on it. Its hard to tell from your pics but we're trying to tell if its a scratch on the anodizing or if its indeed a crack. If it is cracked, email the pics and your contact info (full name, address, phone number) to rob@ninjapaintball.com. Make sure to also send me the LOT# which is the set of numbers located right by the fill nipple. It will look like 2 numbers - 2 numbers - 2 or 3 letters.
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Old 09-18-2012, 10:38 AM #3
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Hello Rob, yes my fingernail catches on it, I have already tried it. You can also fill it like a step using a dental pick (I am a dentist ) , it is like a crack on dental amalgam fillings.

The numbers are 20-11-SBM.
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Old 09-18-2012, 10:47 AM #4
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I am sending an email right now.
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Old 09-18-2012, 12:32 PM #5
Rob @ Ninja PB
 
 
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Quote:
Originally Posted by georgek View Post
I am sending an email right now.
Thanks, George. Let me forward the pics and info on to the appropriate people and let me see what can be done. I'll email you back as soon as I hear back from them.
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Old 09-18-2012, 12:39 PM #6
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Thank you very much Rob.
I will be waiting for your mail.
Have a nice day!
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Old 09-20-2012, 01:01 PM #7
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for Ninja and especially Rob for taking care of me!!
Thanks a lot!
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