EDIT: New and Improved Direct Link!
Forget the rest of this.
First, we realize this is too many hoops, and we are trying to get the vendor to make the webcast easier to get to.
If you are having any issues, first try following the instructions here:
If that doesn't do it for you, please contact their customer service by emailing here:
It is extremely important that you email their customer service if the webcast is not working for you.