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Old 03-26-2012, 11:46 AM #1
NastE-imp
 
 
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Arrow GOG repair

On average, how long does it take GOG to repair a marker.... I understand their may be circumstances that would push back the Completion date.... Just wondering is all, thanks for your time!
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Old 03-26-2012, 11:56 AM #2
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Ive never sent one back but their emails are always lightning fast..what did you have repaired btw?
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Old 03-26-2012, 12:04 PM #3
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It usually takes a day or so for them to fix whatever the issue may be depending on how many markers are in that day.
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Old 03-26-2012, 12:06 PM #4
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I will say, in the past, Their turn around time was about a week. But as of recently, I can say their communication is impeccable, I had a problem with an order and dropped them an email on a Sunday, thinking they would handle it the next day, but was shocked when Dave Brewer contacted me within hours on a Sunday and resolved the issue in 2-3 days. If you have an older gun, it may take longer, but if you have a current gun, then I would say chances are you'll have it back in a week.
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Old 03-26-2012, 06:06 PM #5
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its bassicly how many guns were sent back, and how far "backstocked" they are, but i try to send it local; they fix it for free and you dont have to worry about shipping or getting it back 3 weeks later
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Old 03-26-2012, 08:04 PM #6
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Sweet, they have my baby (09 impulse) right now!!!And thanks for the quick response's everybody!!!
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Old 03-27-2012, 07:38 PM #7
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I dont think you will go wrong with GOG from what ive seen. I was looking at different markers and sent all of the companies emails and GOG was the very first to reply and within minutes! That sold me right there. To top it off the extcy has been working flawless knock on wood. Id like to see what else they might bring out for the speedball guys on here
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Old 04-06-2012, 03:38 PM #8
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GOG did miracles to my 09 impulse!!! Man I love these gun's
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Old 04-06-2012, 04:05 PM #9
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Quote:
Originally Posted by NastE-imp View Post
GOG did miracles to my 09 impulse!!! Man I love these gun's
they still do all the SP guns even though they arent in the same name?
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Old 04-06-2012, 06:19 PM #10
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Quote:
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they still do all the SP guns even though they arent in the same name?
Yep, because GoG used to be Smart Parts, so they honor most all of their products, new as well as old.
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Old 04-06-2012, 07:27 PM #11
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Yep, because GoG used to be Smart Parts, so they honor most all of their products, new as well as old.
Yea that makes sense, still a good thing they do
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