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Old 03-03-2012, 09:54 PM #1
iSkiM-321
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vanguard costomer service...

i just wanted to let everyone know how ahhhhhhhhhmazing vanguardUSA costomer service is.

i had a minor issue with my marker, and had at least 4 reps trying to help me fix it, i had offers to ship the gun of to fix it, connect over skye and trouble shoot it, and even was offered to show up to franks door step and have him fix it.

i couldnt ask or anymore, this company is going places in the next few years.

if you havnt picked up a demon i suggest you shoot one and see what your missing, it is the nicest marker ive ever shot. and i couldnt be happier.

THANKYOU
eric,mike, and FRANK!
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Old 03-04-2012, 07:25 PM #2
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Ok vanguard techs,I thought I had this velo issue figured out but tried the gun out today and would not cycle properly!!! It appears that there is bolt stick or not enough air when the gun ramps. On single shot it shoots fine
Things I've done:

1. Changed all inner can orings to polyurethane
2. Lubed with Dow 55
3. Battery was at 75% and dwell at 13.5. Rest stock settings
4. Watched all the bolt maintenance videos
5. Can I send this gun for repair? Had this gun 2 months and having issues ;(

PLEASE HELP!!!!
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Old 03-04-2012, 07:45 PM #3
iSkiM-321
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replace the inner can orings, that might help
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Old 03-04-2012, 08:44 PM #4
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I did already. Didn't help ;(.
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Old 03-04-2012, 10:22 PM #5
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http://www.youtube.com/watch?v=wlNZu...1&feature=plcp
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Old 03-05-2012, 02:17 AM #6
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isn't 13.5 an awfull low dwell? try raising it to 15, shoot.
Then 16 and so on, until you get full cycles
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Old 03-05-2012, 05:11 AM #7
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isn't 15 stock setting??
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Old 03-05-2012, 06:56 AM #8
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back to customer service, i had the same experience. Vanguard_Jason helped me out with getting a small part to get my demon shooting again. He was super helpful and awesome to deal with,

thanks vanguard
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Old 03-05-2012, 08:26 AM #9
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Quote:
Originally Posted by krazynuttz23 View Post
Ok vanguard techs,I thought I had this velo issue figured out but tried the gun out today and would not cycle properly!!! It appears that there is bolt stick or not enough air when the gun ramps. On single shot it shoots fine
Things I've done:

1. Changed all inner can orings to polyurethane
2. Lubed with Dow 55
3. Battery was at 75% and dwell at 13.5. Rest stock settings
4. Watched all the bolt maintenance videos
5. Can I send this gun for repair? Had this gun 2 months and having issues ;(

PLEASE HELP!!!!
Dwell stock is 15. We can get you set up for service. Have you changed the rear can oring?
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Old 03-05-2012, 10:13 AM #10
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I changed the inner can Oring already. Shootnpoo told me to change the qev diaphragm. Hopefully that can fix it. Will update
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Old 03-05-2012, 10:13 AM #11
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Also I had the dwell as high as 20 and still the same problem
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Old 03-05-2012, 03:56 PM #12
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Quote:
Originally Posted by krazynuttz23
Also I had the dwell as high as 20 and still the same problem
Hi,
Sounds like an issue that we would like to assist you with via a Skype tech, if you have Skype cool if not can you install it?
Please e mail jason@vanguardpaintball.com or martin@vanguardpaintball.com and we will get you all sorted out.
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Old 03-05-2012, 09:43 PM #13
iSkiM-321
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^^^ like i said, they are ontop of the costomer service.

THANKYOU vanguard!
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Old 03-06-2012, 09:45 PM #14
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What size Allen key is this?
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Old 03-06-2012, 09:46 PM #15
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It's one of the manifold screws at the very front. Sucks they don't have an alley key with the set to fit that screw :/
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Old 03-06-2012, 10:24 PM #16
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It is not in the allen key set. We have fixed that problem and in the future that allen key will be in the set on the next run. Sorry for the confusion and I hope you have one if not I will send you one in the mail.
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Old 03-07-2012, 12:55 AM #17
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Thanks Frank, but I'd like to fix the gun tomorrow. Do you know the size? I'll just buy one at lowes or wherever if they carry it. Thanks again.
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Old 03-07-2012, 02:12 AM #18
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Quote:
Originally Posted by krazynuttz23
Thanks Frank, but I'd like to fix the gun tomorrow. Do you know the size? I'll just buy one at lowes or wherever if they carry it. Thanks again.
Hi,
It's a 7/64th.
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Old 03-07-2012, 09:49 PM #19
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Another testament to awesome customer service from vanguard!!! Just fixed my demon an couldn't be happier! Just readjusted the diaphragm to seat correctly and viola!
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Old 03-07-2012, 10:18 PM #20
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Quote:
Originally Posted by krazynuttz23 View Post


What size Allen key is this?
i wouldn't remove the manifold from the body if you havnt before, you might find that your gasket oring has swelled and won't fit once you try to reinstall your manifold...just a heads up from someone who has made that mistake before
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Old 03-07-2012, 11:35 PM #21
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Actually I did (only way to get to the diaphragm) and now there is a slight leak coming form the middle of the frame. Gonna open it back up and relube and see if thatll help. will update
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