Originally Posted by dye4life01
I bought an ego from Alex "Mouse" Goldman back in 08, he gave me the gun with a fried board, no battery, and he promised to give me his jersey with the purchase and never did. Thankfully eclipse was extremely generous and fixed everything for free. But yes you still have to be careful even with pro players who get the gear for free.
Luckily back in 2008 and even 2009, Eclipse still had a no questions asked tech policy, where they would make your gun shoot free of charge as long as it still had all of the stock parts installed.
Not so much anymore. Each part is now in a sealed plastic bag with a barcode, so when you bring your gun to an Eclipse booth at an event, they have to scan each part to keep tabs of inventory, and charge you appropriately. This is only the case with out of warranty markers (i.e. 1 year old). It's not really them becoming dicks, I can understand the need to be tight with handouts in the current economic times. They still don't charge for simple things like orings and detents, but if you bring a gun in with a blown solenoid, it is going to be hard to get that repaired for free like in the past.
On the flipside, with their new inventory system, they keep track of your marker's serial number, so they know exactly what was repaired on your gun and when. I still think that Eclipse has the best customer service out of all major marker manufacturers. BLAST is doing a really good job as of late as well revamping their customer service department.