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Old 04-08-2014, 12:12 PM #85
TheTannedToker
 
 
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Join Date: May 2008
Location: Atlanta
Order number : 99659
Ordered on Sunday, haven't received tracking or any notifications.

I have emailed twice and called today, still no response. Wondering what's going on here.

Please advise!
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Last edited by TheTannedToker : 04-10-2014 at 12:20 PM. Reason: Order Corrected
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Old 04-08-2014, 09:10 PM #86
dps093
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Location: Bear, Delaware
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Quote:
Originally Posted by TheTannedToker View Post
Order number : 99659
Ordered on Sunday, haven't received tracking or any notifications.

I have emailed twice and called today, still no response. Wondering what's going on here.

Please advise!
It's only Tuesday...
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Old 04-09-2014, 10:07 AM #87
TheTannedToker
 
 
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Join Date: May 2008
Location: Atlanta
Fantastic customer service from Punishers. I called today and Russel upgraded my order. Also, he shipped overnight. Wonderful service and customer service. Highly recommend!!!
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Last edited by TheTannedToker : 04-10-2014 at 01:13 PM.
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Old 04-26-2014, 02:23 PM #88
sp03shocker
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Join Date: Nov 2003
Location: Palm Coast FL
 has been a member for 10 years
sp03shocker plays in the APPA D4 division
So far nothing but a bad experience with PunishersPB.
Made an order on Tuesday using 2 day shipping, received an email from punisherspb on Wednesday saying it shipped and that i would get it Friday(yesterday)
It's now Saturday, the Fedex guy just passed my house and nothing... so i called Fedex and they proceeded to tell me that they never even received my package from Punisher's...
I called punisherspb and they told me their shipping guy wasn't in and i can call back Monday....The whole reason of me 2 day shipping it was that i needed it this weekend.
End of rant, sorry, but not happy at all.
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Old 05-12-2014, 10:47 PM #89
Mission1395
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Join Date: Jul 2013
Location: Ohh you know
Mission1395 owns a Planet Eclipse Etek
Shipping?

What does it mean if it says my item is on hold?
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Old 05-13-2014, 04:25 PM #90
brophy8998
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There could be a payment issue… I would call in and confirm. Sometimes there is a hold if your billing and shipping info does not match.
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Old 06-13-2014, 12:30 PM #91
Jeffro2912
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Join Date: Jan 2013
Location: Texas
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These guys are fantastic! Ordered a parts kit for my ego and received an email that it was out of stock and would be in a few weeks. They then asked me if they could provide any specific parts that I needed right now. So, they sent me the lube and oil and are sending the rest when it comes in. They have great customer service and I received the product quickly. My new go to site for sure!
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Old 08-26-2014, 05:10 PM #92
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I'm having the same problem with them that every other on-line purchaser has had. Accept it's late August so the excuses the owner posted in December don't really apply.

Placed the order, after a couple of days their website still said "Unpaid / Unshipped" so I called. The guy said "Yeah the order's placed." Later the pending charge on my card fell off and didn't go through, site still says "Unpaid / Unshipped" so I call again. The guys says "Yeah I know exactly what order your talking about, it went out today. We'll be putting up tracking numbers this evening." That was Friday. It's Tuesday and the site still says "Unpaid / Unshipped", no charge to my card and nothing has arrived, but now no one is picking up the phone.

It's not like they robbed me or anything I just don't understand having an on-line store when you never fulfill and order. I want to give them money for their goods and they seem to have some block against this. I'm assuming the item is out of stock, they didn't update their website and rather than just tell me they're stalling.

I would not recommend online orders from these guys. It kind of seems like they don't actually keep anything in stock.

Edit: Got a hold of them today and they were very apologetic. As predicted the item was out of stock. When they had told me that it had shipped evidently it was the wrong item and they caught it in time. They spent today seeing if they could track down one from the manufacturer, sadly the item is discontinued (which I was aware of). They did give me a discount code. All in all I would say they did all that they could to try to make it right. So, points for customer service.

Last edited by theUtilitariat : 08-27-2014 at 05:57 PM.
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Old 10-25-2014, 07:33 PM #93
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So does anyone play at the field and could give me a review?
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Old 10-25-2014, 08:44 PM #94
cryptic.paintball
blah blah blah
 
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Join Date: Dec 2006
Location: Uniontown Pa
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In short it is the best field in Pittsburgh. There is not much in the shape of scrimmages but Jay is working on that. The turf is okay but it is basically sitting on top of rough dirt. I love it there just wish there was indoor for winter.
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Old 10-31-2014, 04:15 PM #95
DrKukary
 
 
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4/5

I ordered a barrel from the online store. Unfortunately, the size I wanted wasnt in stock, so they called to ask if a different size that was in stock would be OK. I agreed and he said he would overnight the order and throw in the two new barrel inserts. My order did come the next day, but no extra inserts. It does suck that I have a longer barrel than I wanted and missed out on the extra parts, but he did try to fix it with what he had. I guess I can understand if he just forgot to throw the extras in.

In short, customer service was good, but I wish the website would've reflected the availability of the part.

**edit**
My experience is getting worse and worse. In short, I have been out a barrel for two weeks longer than I should have been. Can't always answer the phone? Fine, but at least call me back when you say you will or actually answer your own e-mail support system. Still no barrel or even any tracking on it. 2/5

Last edited by DrKukary : 11-19-2014 at 01:25 AM.
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Old 11-01-2014, 11:51 PM #96
DanoPGH
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Join Date: Apr 2012
Location: Perryopolis, PA
They always took care of me when I bought stuff from them, they do have problems answering the phone sometimes. I think that deals with not having enough staff, everytime I stop in the store theres only 1 guy. Never played the field but have some coupons/business cards may try it out next year.
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Old 12-08-2014, 01:32 PM #97
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Location: Pittsburgh
Starting Wednesday December 10, 2014 Punishers will be under new management.
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Old 12-08-2014, 06:34 PM #98
cryptic.paintball
blah blah blah
 
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Rich will still own it but Russel is moving on to work with DLX
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