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Old 04-08-2014, 11:12 AM #85
TheTannedToker
 
 
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Join Date: May 2008
Location: Atlanta
Order number : 99659
Ordered on Sunday, haven't received tracking or any notifications.

I have emailed twice and called today, still no response. Wondering what's going on here.

Please advise!
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Last edited by TheTannedToker : 04-10-2014 at 11:20 AM. Reason: Order Corrected
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Old 04-08-2014, 08:10 PM #86
dps093
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Join Date: Mar 2009
Location: Bear, Delaware
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Quote:
Originally Posted by TheTannedToker View Post
Order number : 99659
Ordered on Sunday, haven't received tracking or any notifications.

I have emailed twice and called today, still no response. Wondering what's going on here.

Please advise!
It's only Tuesday...
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Old 04-09-2014, 09:07 AM #87
TheTannedToker
 
 
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Join Date: May 2008
Location: Atlanta
Fantastic customer service from Punishers. I called today and Russel upgraded my order. Also, he shipped overnight. Wonderful service and customer service. Highly recommend!!!
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Last edited by TheTannedToker : 04-10-2014 at 12:13 PM.
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Old 04-26-2014, 01:23 PM #88
sp03shocker
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Join Date: Nov 2003
Location: Palm Coast FL
 has been a member for 10 years
sp03shocker plays in the APPA D5 division
So far nothing but a bad experience with PunishersPB.
Made an order on Tuesday using 2 day shipping, received an email from punisherspb on Wednesday saying it shipped and that i would get it Friday(yesterday)
It's now Saturday, the Fedex guy just passed my house and nothing... so i called Fedex and they proceeded to tell me that they never even received my package from Punisher's...
I called punisherspb and they told me their shipping guy wasn't in and i can call back Monday....The whole reason of me 2 day shipping it was that i needed it this weekend.
End of rant, sorry, but not happy at all.
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Old 05-12-2014, 09:47 PM #89
Mission1395
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Join Date: Jul 2013
Location: Ohh you know
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Shipping?

What does it mean if it says my item is on hold?
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Old 05-13-2014, 03:25 PM #90
brophy8998
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There could be a payment issue… I would call in and confirm. Sometimes there is a hold if your billing and shipping info does not match.
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Old 06-13-2014, 11:30 AM #91
Jeffro2912
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These guys are fantastic! Ordered a parts kit for my ego and received an email that it was out of stock and would be in a few weeks. They then asked me if they could provide any specific parts that I needed right now. So, they sent me the lube and oil and are sending the rest when it comes in. They have great customer service and I received the product quickly. My new go to site for sure!
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Old 08-26-2014, 04:10 PM #92
theUtilitariat
 
 
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Join Date: Jun 2014
I'm having the same problem with them that every other on-line purchaser has had. Accept it's late August so the excuses the owner posted in December don't really apply.

Placed the order, after a couple of days their website still said "Unpaid / Unshipped" so I called. The guy said "Yeah the order's placed." Later the pending charge on my card fell off and didn't go through, site still says "Unpaid / Unshipped" so I call again. The guys says "Yeah I know exactly what order your talking about, it went out today. We'll be putting up tracking numbers this evening." That was Friday. It's Tuesday and the site still says "Unpaid / Unshipped", no charge to my card and nothing has arrived, but now no one is picking up the phone.

It's not like they robbed me or anything I just don't understand having an on-line store when you never fulfill and order. I want to give them money for their goods and they seem to have some block against this. I'm assuming the item is out of stock, they didn't update their website and rather than just tell me they're stalling.

I would not recommend online orders from these guys. It kind of seems like they don't actually keep anything in stock.

Edit: Got a hold of them today and they were very apologetic. As predicted the item was out of stock. When they had told me that it had shipped evidently it was the wrong item and they caught it in time. They spent today seeing if they could track down one from the manufacturer, sadly the item is discontinued (which I was aware of). They did give me a discount code. All in all I would say they did all that they could to try to make it right. So, points for customer service.

Last edited by theUtilitariat : 08-27-2014 at 04:57 PM.
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