I'm very sorry that you have not been able to reach us. I don't recall seeing any email regarding this issue. If you will be good enough to email me directly with your contact information I will be glad to assist you directly.
My contact information is: firstname.lastname@example.org
I believe that if we can get you some replacement 20X2 O rings for your Valve Body then your issue may be resolved. I'm happy to mail them out to you.