plushdragon - i was hoping that would help but apparently i can't get to the aux antenna
so i contacted dell support and they want $210 before they help me.. so I asked for a $1,600 refund for this laptop so I could buy a laptop from another manufacturer. I thought buying an XPS meant I'd get the best of the best but instead I've had to replace the screen, hard drive(3 times), 2gb memory module and keyboard. I told the tech support:
- "I realize you're trying your best to help but I'm somewhat computer savvy and I've tried almost everything to the best of my knowledge"
"I can provide remote support if you agree to a $210 software agreement"
- "I paid ~$1600 for this laptop. would you feel ripped off if you've had this many problems at this point?"
"yes I would and I understand your frustration but -"
- "LOOK. I'm returning more than one computer at this point, My fathers desktop & laptop and my XPS. I've never had such a ****ty product in my life. Please tell me what I can do to return these computers because I'm disgusted with Dell. I'm contacting someone who can help me in the time being because you're not helping me at all".