Originally Posted by going_home
Bought all of my 3 new.
One is still sealed in package, and I have all the packaging for the other two.
Looking at the blow up of the reg on the paperwork that came with them,
it does show the red and silver shims that you spoke of.
Any idea why I not get these with my regs ?
They were all new sealed.
I received zero shims.
The only way we would ship regulators like that is if they were ordered from us with a low pressure setting. We ship every single adjustable reg out at 800psi (+/-25psi). We also pressure test each regulator to make sure the output pressure is high enough to make sure no regulators go out lower than high pressure, unless otherwise specified on the order.
I wish I could tell you what happened. I'm guessing its either a case of someone selling you our adjustable reg set to low pressure and maybe thinking it was set to high pressure OR whoever you purchased it from removed the shims for whatever reason. I can guarantee you that our multiple quality control checks would have caught that reg before it left the factory without shims.
If you see a silver coil spring inside of your regulator, that regulator should have come with shims in there.
I would contact the place you purchased them from to voice your concern or if you want, you could purchase a rebuild kit which includes 2 red and 2 silver shims.