Find fields & stores near you!
Find fields and stores
Zipcode
PbNation News
PbNation News
Community Focus
Community Focus

Reply
 
Thread Tools
Old 11-23-2010, 02:15 AM #1
eyeownyu
ryan
 
eyeownyu's Avatar
 
Join Date: Mar 2007
Location: 949 socal/805 slocal
eyeownyu plays in the APPA D3 division
thanks to darryl trent

i just acquired a luxe from trading my ego and it had a few problems, i knew about them when i did the trade and was willing to take the hit in costs on fixing them.

i pm'd darryl and he said he would help me out, then i talked to him on the phone a few days later. all i can say was this was the best customer service i have ever had with a gun company. ive had to deal with BLAST, dye, and planet in the past which all have good reputations too. darryl quickly walked me through with what parts i needed and shipped them out to me that day! it literally got to my house in two days. on top of all of this he did this all for at no charge!!!

i just wanted to say thanks for the help, the luxe is shooting AMAZING right now.
__________________
GT / EGO11's / AXE FOR SALE ONLY
"All right then," said the Savage defiantly, "I'm claiming the right to be unhappy"
~John the Savage

"It's the decisions you make when you have no time to make them that defines who you are." ~ teh_masterer
Only after disaster can we be resurrected. ~Tyler Durden
San Diego Pirates
VSB.
eyeownyu is offline   Reply With Quote
Old Sponsored Links Remove Advertisement
Advertisement
Old 11-23-2010, 06:12 AM #2
dyeballer86
Aaron
 
dyeballer86's Avatar
 
Join Date: Oct 2009
Location: Norman
Quote:
Originally Posted by eyeownyu
i just acquired a luxe from trading my ego and it had a few problems, i knew about them when i did the trade and was willing to take the hit in costs on fixing them.

i pm'd darryl and he said he would help me out, then i talked to him on the phone a few days later. all i can say was this was the best customer service i have ever had with a gun company. ive had to deal with BLAST, dye, and planet in the past which all have good reputations too. darryl quickly walked me through with what parts i needed and shipped them out to me that day! it literally got to my house in two days. on top of all of this he did this all for at no charge!!!

i just wanted to say thanks for the help, the luxe is shooting AMAZING right now.
I wish I could get him to answer my pm.
__________________
Avid Extreme Sports
dyeballer86 is offline   Reply With Quote
Old 11-23-2010, 10:54 AM #3
Evac.
Wolfpack
 
Evac.'s Avatar
 
Join Date: Sep 2009
Location: Queens
Annual Supporting Member
Evac. is a Paintball photographer
Evac. plays in the PSP
Daryl has always been a nice guy. Unfortunately there's not too many like him.
Evac. is offline   Reply With Quote
Old 11-23-2010, 12:32 PM #4
B the V
Hey, Life's Tough.
 
B the V's Avatar
 
Join Date: Apr 2005
Location: WNY
Annual Supporting Member
B the V supports our troops
B the V has achieved Level 4 in PbNation Pursuit
B the V supports DLX Technology
Darryl is currently out of the country. Won't be back till the 29th. You could try emailing him. Every time I have sent an email he has responded within a day. Amazing customer service.
__________________
GRC PAINTBALL

LEGACY PAINTBALL
B the V is offline   Reply With Quote
Old 11-23-2010, 03:09 PM #5
UCANTESCAPE1992
HHHHHHH SWAG SQUAD GMU
 
UCANTESCAPE1992's Avatar
 
Join Date: Apr 2006
Location: GMU, Fairfax
UCANTESCAPE1992 is an NCPA player
UCANTESCAPE1992 plays in the APPA D5 division
If he shipped you everything for free then why did I
pay 45 to get my luxe helicoiled?
__________________
Old Trust GMU PATRIOTS Ebay Trust


"Originally posted by Scarface5555: hk doesnt suck. they just tend to focus more on getting laid and wasted more than focusing on paintball, or life in general. its like jersey shore plus some paintball."
UCANTESCAPE1992 is offline   Reply With Quote
Old 11-23-2010, 03:40 PM #6
Recluse tha Ripper
killin since 1994
 
Recluse tha Ripper's Avatar
 
Join Date: Oct 2006
Location: Stl MO
they cannot do EVERYTHING for free. sure if they have some parts layin around they will sometimes be able to help out, but if something involves them receiving a gun and performing repairs and shipping back out, you can not expect them to do all that free of charge. they are business men at the end of the day and time is money. customer service is one thing and going out of their way to ship parts for free is far and beyond what id expect to not be the original owner of the gun.
__________________
BLACK/COBALT FADE DM6 FST.
http://i1115.photobucket.com/albums/...psyfwhnvlz.jpg
Recluse tha Ripper is offline   Reply With Quote
Old 11-23-2010, 04:02 PM #7
B the V
Hey, Life's Tough.
 
B the V's Avatar
 
Join Date: Apr 2005
Location: WNY
Annual Supporting Member
B the V supports our troops
B the V has achieved Level 4 in PbNation Pursuit
B the V supports DLX Technology
If a part is defective he will replace it, if someone over tightens or cross threads a screw that's user error and not his fault.
__________________
GRC PAINTBALL

LEGACY PAINTBALL
B the V is offline   Reply With Quote
Old 11-23-2010, 07:27 PM #8
dyeballer86
Aaron
 
dyeballer86's Avatar
 
Join Date: Oct 2009
Location: Norman
Quote:
Originally Posted by B the V
If a part is defective he will replace it, if someone over tightens or cross threads a screw that's user error and not his fault.
That's true sir and hopefully he will do that for me my board just crappes out in the eye department it won't shoot with the eyes on and I have brand new eyes in!
__________________
Avid Extreme Sports
dyeballer86 is offline   Reply With Quote
Old 11-23-2010, 11:14 PM #9
dyeballer86
Aaron
 
dyeballer86's Avatar
 
Join Date: Oct 2009
Location: Norman
Quote:
Originally Posted by B the V
Darryl is currently out of the country. Won't be back till the 29th. You could try emailing him. Every time I have sent an email he has responded within a day. Amazing customer service.
Well in this case I owe him an apology for doubting his customer service. Hope your travels are safe Darryl an hope to hear from you when you get back.
__________________
Avid Extreme Sports
dyeballer86 is offline   Reply With Quote
Old 11-23-2010, 11:18 PM #10
PaintballPimp458
Keep It Palatial.
 
PaintballPimp458's Avatar
 
Join Date: Jul 2005
Location: Harrisonburg, VA
PaintballPimp458 supports Team VICIOUS
PaintballPimp458 posts videos on PbNation
PaintballPimp458 has perfected Level 1 in PbNation Pursuit
PaintballPimp458 is attending Decay of Nations VI
im curious what parts he gave you for free?
__________________

Gearbag & PB T-Shirt Sale: http://www.pbnation.com/showthread.php?p=80339200

WTB Hybrid Tech Contract Killer Stickers PM ME

Tutorial: How to leave PBNation Feedback: http://www.youtube.com/watch?v=nh3mpOtmxYc
PaintballPimp458 is offline   Reply With Quote
Old 11-23-2010, 11:50 PM #11
gruesomekyle
 
 
gruesomekyle's Avatar
 
Join Date: May 2010
Location: Greenfield
gruesomekyle plays in the PSP
gruesomekyle plays in the APPA D3 division
quick question, when sending my luxe to darryl is it best to send the whole luxe case or just the gun itself? how should i go about doing it?
__________________
PG RISE D4 MSXL SERIES CHAMPS
4TH at 2011 World Cup
FIRE FIGHTER/EMT
gruesomekyle is offline   Reply With Quote
Old 11-24-2010, 12:01 AM #12
uranjack
Marker Tech.
 
uranjack's Avatar
 
Join Date: Jul 2007
Location: California
uranjack posts videos on PbNation
uranjack plays in the APPA beginner division
uranjack supports DLX Technology
Just the gun, cheaper and faster.
I personally know if darryl does something by mistake he backs himself up for it.
__________________
Eddie Tamao Fan#23


Current Markers: Red/Black Ego8, Redz Black/Red Ego7, Black/Black NXT, Black/Gold XSV SL74, Gold/Black Ego11
uranjack is offline   Reply With Quote
Old 11-24-2010, 09:24 AM #13
jesse89
OUTLAWS
 
jesse89's Avatar
 
Join Date: Dec 2004
Location: rochester NY
Annual Supporting Member
jesse89 plays in the PSP
jesse89 is Boss
darryl is an awesome dude, helped me out a couple of times now
__________________
ALBANY OUTLAWS

jesse89 is offline   Reply With Quote
Reply


Thread Tools

Posting Rules
Forum Jump