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Old 11-13-2010, 03:29 PM #1
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*Please read this before posting* -- Theft Report All-In-One Resource

WELCOME TO THE THEFT REPORT FORUM ALL-IN-ONE RESOURCE


PBNation LLC, it's staff and sponsors are in no way accountable for any problems you have using the BST sections of this site. If you are having problems then please post your thread here. In order to start a Theft report thread, you must, in your first post include all necessary evidence to support your claim, such as copies of emails (headers included), shipping receipts and tracking numbers or screenshots of PMs/Instant Message chats or other communication. The more information you provide here, the more help you are likely to get from other users who are willing to help you.



Table of Contents

SECTION 1 - GENERAL RULES & GUIDELINES

SECTION 2 - TRADERS TO AVOID

SECTION 3 - CREATING A THEFT REPORT

SECTION 4 - HOW TO TAKE/POST A SCREEN SHOT

SECTION 5 - HOW TO OPEN A PAYPAL DISPUTE/CLAIM

SECTION 6 - CONTACTING LAW ENFORCEMENT

SECTION 7 - GENERAL TRADING TIPS

SECTION 8 - HELPFUL LINKS & RESOURCES



Main Theft Report Staff
USAFWD
Phillysteve


Theft Report Moderators
railz
ffry
Froth
jdev
Epoch
paintballer187
Hobbyhorse
EvilPopTart
Scott7d
Burninator
AndyAllen019
KartaKeeper
Warparty
spug

Theft Report Forum Captains
Ishy_27

Last edited by USAFWD : 06-01-2015 at 07:03 AM.
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Old 11-13-2010, 03:41 PM #2
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SECTION 1 - GENERAL RULES & GUIDELINES

Information gathered from original thread: http://www.pbnation.com/showthread.php?t=1620968

PBNation LLC, its staff and sponsors are in no way accountable for any problems you have using the BST sections of this site. If you are having problems then please post your thread here. In order to start a Theft report thread, you must, in your first post include all necessary evidence to support your claim, such as copies of emails (headers included), shipping receipts and tracking numbers or screenshots of PMs/Instant Message chats or other communication. The more information you provide here, the more help you are likely to get from other users who are willing to help you.

Please read the PbNation FAQ on what personal information you should/can post on another member.

See SECTION 3 - CREATING A THEFT REPORT on what information your theft report should contain.



Prevention Tips:

3rd Party Deals: The safest way to trade online.
The absolute 100% way not to get scammed is to use a PbNation Moderator as a 3rd party. Please check the PbNation FAQ for a list of Moderators who do 3rd party trades. There is a small cost associated with using a 3rd party, but it guarantees you will not be scammed and a Moderator can help mediate a resolution if there is a problem.

Avoid known scammers.
Make sure the person you are dealing with is not on the Traders To Avoid list. If they are on the list you should avoid dealing with them and contact a moderator.


Helpful Buy/Sell/Trade Tips:
  • Buy/Sell/Trade here on PbNation at your own risk. We assume no responsibility for any part of any transaction.
  • Be polite to buyers and sellers. This includes people you have no intention of dealing with. Other potential dealers won't want to deal with you if they see you are rude to others.
  • If the deal is too good to be true, then it probably is. Use a 3rd party.
  • Do not rely on PM's. Save important information such as PbN PMs, instant message logs, emails, texts.
  • Buyers: Ask questions. Make sure everything you want is included in the sale.
  • Sellers: Be incredibly clear about the condition of items and exactly what is included. Don't leave off damage or wear to try to sell an item faster or for more money. It will cause problems in the long run.
  • Ask for detailed pictures. Ask to have the seller take a picture of the item with their name and today's date on a piece of paper with the item if it makes you feel more comfortable.
  • Always exchange personal contact information such as full name, home address, email address, and phone number. Call the person and speak with them on the phone.
  • When dealing with someone under the age of 18 you should always talk to their parents on the phone.
  • Never send money or product before a complete deal is agreed to by both sides and full contact information is exchanged and verified.
  • If the other party is unwilling to share complete contact information, don't deal with them.
  • Make sure both sides agree on when and how money or items should ship and then update the other party if things change.
  • If your marker/gear/item has a serial number, write it down. Take pictures of it. Also make note of every distinguishing mark it has.
  • Do NOT send cash. EVER. Often it will never reach its destination and there is no way to recover the funds or even prove money was sent.
  • After the deal is finalized, post it right in the thread. Quote the first post if needed so it can't be edited. Be very clear about everything that is included.
  • The person with the least amount of feedback generally ships first. Check feedback thoroughly to make sure it looks legit. If you don't want to ship first, simply don't. Use a 3rd party or find a different deal.
  • When shipping, always use Delivery Confirmation from USPS or Tracking from UPS, FedEx, or DHL.
  • Do not leave feedback until you have everything you were promised in hand.

Remember, user rules posted in their thread don't mean anything and aren't enforceable. The only rules that matter can be found here: PbNation B/S/T Rules. It is good etiquette to read over another user's rules before posting in their thread because you might choose not to deal with them if they have too many made up rules or rules you just find silly. You are obviously not under any obligation to follow any of these made up rules.[/quote]

Last edited by USAFWD : 03-12-2011 at 05:54 PM.
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Old 11-13-2010, 04:01 PM #3
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SECTION 2 - TRADERS TO AVOID

See here for the most up to date list: http://www.pbnation.com/showthread.php?t=3501354

Last edited by USAFWD : 12-27-2011 at 02:29 PM.
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Old 11-13-2010, 04:20 PM #4
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SECTION 3 - CREATING A THEFT REPORT

Please take a few minutes to thoroughly read through this section if you are considering creating a theft report on PbNation. A few minutes of patient reading and gathering information will help you receive support quicker.

We will give information to the proper authorities. We will NOT give you their IP address, email, or any other information we may have. We will try to assist you in any way that we can however.


Step 1. Gathering proof of the transaction
If you want us to help you here, you need to give us as much proof as possible. That includes pictures or scans of tracking numbers, screen shots of paypal payments, a picture of the money order, screen shots of the PMs between you and the other party or anything else you have that corroborates your story.

Step 2. Contact your local police department IMMEDIATELY
You should not delay contacting your local police department. Only contact your local police department after you have gathered all your proof and have developed a chronological order of events. The more clear cut proof and facts you can provide law enforcement the better. If you are prepared with all of the pertinent information it will make their efforts to assist you easier. Please see SECTION 6 - CONTACTING LAW ENFORCEMENT for further information regarding working with the police.

Step 3. Creating a theft report post
Once you have gathered all of your proof you should create a thread in the Theft Report forum explaining the situation. Please see this thread on how your theft report should look and information you should provide.

Step 4. Tracking/disputing your payment
If a reasonable amount of time has passed since your payment has been received by the other party there are several possible ways to track/dispute your payment.
PayPal
If you paid with PayPal you can initiate a payment dispute from within your PayPal account. Be careful, PayPal only offers a limited amount of time after payment has been sent where they will help you. After that time period there is nothing PayPal can do to help you. Please see the HOW TO FILE A PAYPAL DISPUTE section of this thread for step by step instructions on how to file a payment dispute.

If you paid with a credit/debit through PayPal you should also contact your bank/creditor immediately to explain the situation and start a charge back against the transaction.

USPS Money Order
If you paid with a USPS money order you can contact the post office and check the status of the money order via the money order number on your receipt. Please see the USPS Damaged, Lost or Stolen Money Orders website for more information.

Personal Check/Cash
NEVER pay with a personal check or cash. If you paid with a personal check you should immediately contact your bank and put a stop payment on the check if it has not already been cashed. Also inquire with your bank if this is a permanent stop payment or one that will expire. Not all stop payment are permanent and you should cover all your bases. Normally there is a $15-25 fee associated with issuing a stop payment against a personal check. If you paid with cash then I am sorry, you are out of luck when it comes to tracking/disputing the payment. You can still post a theft report thread and attempt to recover your funds with the help of PbNation moderators and community members.
Step 5. Contact the other party/update your thread
Once you have created your theft report thread you should PM the person you are having problems with and include a link to your theft report thread. If you receive any updates to the situation you should update your theft report thread with the information. Be sure to check your theft report periodically. Other members may have gathered helpful information or provided advice.

Last edited by USAFWD : 05-28-2011 at 11:31 PM.
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Old 11-13-2010, 09:43 PM #5
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SECTION 4 - HOW TO TAKE/POST A SCREEN SHOT


WHY ARE SCREEN SHOTS IMPORTANT

1. They are an important piece of evidence for the investigators.
2. Screen shots are more proof for law enforcement and PbNation moderators.
3. You want help from people in the theft threads and want people to believe you? Screen shots are a good start.
4. They are actual solid proof, because copied pm's can be faked.
5. Generally most deals are done in private. If you have a link to a current post where the thief admits it, that is even better. However, be smart and make a screen shot of that before the thief edits the post.


A screen shot can help prove the following items:
  • A legitimate conversation between two or more parties
  • Days and times that messages were sent
  • A person actually read your message, as well as day and time
  • Shows an actual conversation between parties on sites other than Pb Nation
  • Shows your points, that you agreed to a person to trade, buy, or sell, and that you have followed through with your end of the deal




Visit http://take-a-screenshot.org/

PC/WINDOWS INSTRUCTIONS

One way to take a screen shot is using the print screen button on your keyboard.
1. Put the info you want to take a picture of in the center of your screen
2. Press the "Print Screen" button while holding Ctrl, then release.
3. Open your image editing program such as paint or photoshop.
4. Press Ctrl+V (paste)
5. While in your image program be sure to black out all personal information.
6. Save the picture as a .gif or .jpeg.
7. Upload the screen shot using a host such as Imageshack or Photobucket.

It should look like this:

Full page screen shots

For some of you that are having trouble with long screen shoots here is a little add-on for FireFox that will help

Page Saver
http://pearlcrescent.com/products/pagesaver/

Link for FireFox web browser
http://www.mozilla.com/en-US/products/

Example of Page Saver screen shot:



APPLE/MACINTOSH INSTRUCTIONS
To make a screen shot on OS X there are two options:

1. Press COMMAND + SHIFT + 3

- That will take a full screen shot.

2. Press COMMAND + SHIFT + 4

- That will give you a cross hair with the option to select what part of the
screen you want to get a screen capture of. Just click and drag over the
section you want and a transparent box will appear.

The screen shot is then saved to your desktop for your convenience as Picture 1 or Picture 2 etc. Enjoy!

(Command is the button with the picture of an apple on it, to the immediate right and left of the space bar for those who didn't know)


HOW TO POST A SCREEN SHOT USING AN IMAGE HOST

Step 1: Upload from your camera and save it somewhere easy for you to find it.
Step 2: Find a hosting website like
(Using www.tinypic.com as an example)

Step 3. Browse, select, and hit okay when found image
Step 4. Hit the upload button

Step 5. Either copy the actual link, OR if the option is given, copy the link with the [IMG] tags on it.

IF THERE ARE NO IMG TAGS,
Step 6. Come to the PbN reply box
Step 7. Look on the toolbar and find the insert image button, and click it

Step 8. Post the link which you copied earlier.

It should look like [IMG]http://i6.tinypic.com/262qk36.jpg[/IMG]

If ASM, there is the option of attaching photos.
To do so...
Step 1. Go to the reply box
Step 2. Look under "Addition Options" and find the "Manage Attachment" button

Step 3. Follow the popups and either upload it from your computer, or post the URL of the actual image.

Last edited by USAFWD : 05-09-2012 at 07:53 PM.
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Old 11-13-2010, 10:26 PM #6
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SECTION 5 - HOW TO OPEN A PAYPAL DISPUTE/CLAIM

Information gathered from original thread: http://www.pbnation.com/showthread.php?t=2847303

NOTE: A red box has been put around the areas you need to click along with notes beside them.

So you have a problem and have been instructed to file a paypal dispute. Where or how do I do that? This guide should be a step by step process to filing your dispute.

Step 1:
Go to www.paypal.com and log into your account.




Step 2:
Click on the "Resolution Center" icon in the toolbar under My Account.




Step 3:
Click on the Dispute a Transaction button located below the Report a Problem Section




Step 4:
Click on the type of problem you are having. in this case i have chosen to select an Item Not Received Dispute and click continue.




Step 5:
Click on the Find a Transaction button. It should open another window.
DO NOT TYPE ANYTHING IN THE BOX TO THE LEFT OF IT.




Step 6:
Find your transaction in the window that has popped up. Once you find the transaction in question, click on the Transaction ID. I have shown the area i would have clicked by putting a red box around the Transaction ID.




Step 7:
After clicking on the Transaction Id, the pop up window should close and insert the transaction Id like the picture below.




Step 8:
At this screen you should select the reason for filing your dispute. if you have not received the item then select the first option. Otherwise it should be the one below it.




Step 9:
Next, you should select the category that this dispute falls under. Please note that the picture below shows the drop down box extended. After you select the category, you need to give ALL the details about the transaction including any conversations between you and the seller. This is the most important part of the dispute.. the more facts and details you supply, the better your chances of winning.




Step 10:
You have now filed a dispute.




HOW TO ESCALATE OR ADD TO A DISPUTE

Step 1:
Go to www.paypal.com and log into your account.




Step 2:
Under the resolution center box ont he right, click on Open Disputes & Claims link.




Step 3:
Find your Dispute and click on View.




Step 4:
From here you can post more info about the case if needed. Use this area to communicate with the other person. If you feel you have come to an agreement or want to escalate the case, use the links below the post message box.

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Old 11-13-2010, 10:38 PM #7
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SECTION 6 - CONTACTING LAW ENFORCEMENT

Q. Where can I report the person who stole from me?
A.

For Canadian Victims:

PhoneBusters
P.O. Box 686
North Bay, ON P1B 8J8
Toll-free: 1-888-495-8501
Toll-free Fax: 1-888-654-9426
E-mail: info@phonebusters.com

Ministry of Government Services
Consumer Services Bureau
Toronto: 416-326-8800

http://www.rcmp-grc.gc.ca/

Q. What should I say when I go to my local police department and they tell me it's a civil matter and they cannot help, or they simply don't consider my case to be worth investigating?
A. Say this exact phrase; "I wish to make a written statement". At that point they have to take down your story and evidence and follow up on the matter.

(1) Document everything! Print out this thread if you want to! Print all PMs. Print and take copies of tracking information, mailing receipts, pictures of you using the markers, printouts of your for-sale threads here on PBnation - everything you can.

(2) Head to your local police station and ask to speak to a detective regarding a theft you've been the victim of. Ask to file a written complaint against this person. (optional: Tell the detective that there are other victims of this person filing reports in different areas of the country at the same time, and you will forward their case numbers and point-of-contact info to the detective when you get them). Give them copies of every piece of information you have, including all the printouts and evidence from (1). If they try and tell you it's a civil matter, tell them that you "thought" mail fraud across state lines is a federal felony, not civil (don't be too hard on this - some rural or small police departments simply are not used to dealing with Internet crimes).

(3) Ask the detective to request an Agency Assist to the [insert town, state here] police department.

(4) File a complaint with ic3.gov

(5) PM me copies (scans if possible) of the police reports, and the detective's name and number, along with the case # so I can forward it to the other victims in order for them to add it to their own case files (if applicable).

(6) Do NOT attempt to go to this person's house to recover your items, nor threaten them with any kind of violence or physical harm. The law is on your side. Let it work for you. It might take some time but stay positive and don't fall for his smoke screens.

Last edited by USAFWD : 01-24-2011 at 02:50 PM.
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Old 11-13-2010, 10:48 PM #8
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SECTION 7 - GENERAL TRADING TIPS

Sending PayPal payments as a gift
Quote:
DO NOT SEND PAYPAL MONEY AS A GIFT!

Paypal is safe as long as you allow it to be.

Technically you should be sending money for a transaction under "Goods", this will charge them the PayPal seller's fee and allow your shipping info to be sent to them with the payment notification.

People use the gift option to send money to friends or family members if they need money or if it is a gift. By choosing gift they will not be charged a seller's fee.

If you are sending money as a "gift" to someone you are buying from, then you waive all rights to your money for no goods or services in exchange.
So, if you are paying for an item and sending the money as a gift, if you are scammed there is close to nothing you can do to retrieve your money.

Spend the extra few dollars and make sure your protected.

Someones feedback should never determine the goods or gift option.

Nighthawk399-


Who is responsible for shipping insurance; the buyer or seller?

http://pages.ebay.com/sell/July2009U...ndex.html#1-10

This has been the topic of many heated discussions here on PBNation. Thanks to another member, we now have a confirmed source of how this works.

Quote:
Originally Posted by Ebay/Paypal
What is wrong with giving the buyer the option to purchase insurance?
Sellers are responsible for their items until they are safely in their customers' hands. Offering insurance to a buyer (optional or required) gives the impression that the buyer is responsible for the safe delivery of the item and can reduce buyer confidence in the marketplace.
You can replace "seller" with "sender" as appropriate for trades etc.
In other words, please make sure that you, as the seller or sender of an item, purchases enough insurance to cover the loss of damage of that item if it fails to reach the recipient or is damaged during shipping. You are liable for any loss or damage and this insurance enables you to get back any money you lose from a problem during shipping.

Always calculate the cost of the insurance in your shipping fees and make sure you state that insurance on all sales and trades is mandatory.

Last edited by USAFWD : 11-15-2010 at 05:35 PM.
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Old 01-24-2011, 02:47 PM #9
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SECTION 8 - HELPFUL LINKS & RESOURCES

Helpful reading and resources:
PbNation Moderator 3rd Party List
Moderators listed here offer safe and secure 3rd party services. Contact them for further details regarding 3rd party services.

Idiots Guide to Trading Online
A guide for users to read about trading merchandise online.

Why you should stop asking for help, and start working with the police
Thread title pretty self explanatory.

Small Claims information by state

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