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09-09-2010, 01:13 AM
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#64
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Join Date: Jun 2008
Location: Northern Euro-Trash
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Quote:
Originally Posted by James@MacDev
someone was sending some files through that were clogging the whole system up so we were not recieving any mails!
it is all sorted out now and if you have been waiting for a response you should see something today.
walking bush i just sent you an email.
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LoL! Yep, noticed  Actually received three mails from the support today |
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09-09-2010, 08:56 PM
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#65
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MacDev Militia
Join Date: Jan 2007
Location: Tyndall AFB, FL
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Opened a ticket Aug 18 that hasn't been answered yet #12505. Also James - Sent pictures like you requested on my droid taht was cracking the valve keg and all I got back was, Its $30 for a new one and no explanation.
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09-09-2010, 09:19 PM
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#66
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Join Date: Oct 2009
Location: Spanish Fort, AL
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How many people are handling requests? I didn't realize if I put in a ticket that james would be the one responding lol
Thanks for the fast response james!
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09-09-2010, 09:41 PM
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#67
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secret underground lair
Join Date: Dec 2003
Location: Australia
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dont listen to the guys who say i do nothing here, when im not sweeping the floor im answering emails!
blazchasr - sorry i dont remember seeing those pics? was the response from me? i also found you ticket and sent an answer.
__________________
James - MACDEV production and design
get tech questions answered fast at..........
www.macdevmilitia.com
Last edited by James@MacDev : 09-19-2010 at 06:00 PM.
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09-09-2010, 09:56 PM
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#68
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I recently sent in a service ticket and I got it resolved quickly and personally!
I'm just waiting for the new parts to arrive in the mail! Great service so far!
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09-09-2010, 10:23 PM
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#69
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secret underground lair
Join Date: Dec 2003
Location: Australia
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thanks bandaiboy we are working hard to make sure customer issues are fixed quickly!
__________________
James - MACDEV production and design
get tech questions answered fast at..........
www.macdevmilitia.com
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09-11-2010, 01:26 AM
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#70
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MacDev Militia
Join Date: Jan 2007
Location: Tyndall AFB, FL
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James it was ticket #12490. Yes you did respond about the cracked valve keg
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09-11-2010, 09:07 PM
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#71
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secret underground lair
Join Date: Dec 2003
Location: Australia
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blazchasr that was jerry that answered you, i re opened your ticket and gave you a detailed explanation to your question.
__________________
James - MACDEV production and design
get tech questions answered fast at..........
www.macdevmilitia.com
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09-18-2010, 12:00 PM
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#72
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Dr Nick
Join Date: Feb 2007
Location: Seattle, WA
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Looks like you guys are getting customer service sorted 
Speaking on that, just submitted a ticket regarding a defective gold bolt.
12614
__________________
Formerly of DBS Kidz 2, DBSPaintball.com and DBS Titans
2010: 2nd Place D3 Triple Crown, 1st Place D2 Brawl for It All
2011: 1st Place D3 WCPPL E1, 1st Place D3 NPPL HB, 1st Place D3 NPPL Chicago
2012: DBS FLOOD - VPL D2: 2nd Place D2 VPL E1, E4 and E5, 1st Place D2 VPL E2 and E3
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09-21-2010, 07:48 PM
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#73
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Join Date: Oct 2009
Location: Spanish Fort, AL
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James I need your help again ticket 12617 i need a filter and screws for the back cap they gave me a qoute for 10 on the filter but said nothing of the screws can you help me? I really would like to have this taken care of as soon as possible. I could just order the filter but I don't want to end up paying 10 for screws if they can be shipped together...
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09-22-2010, 01:41 PM
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#74
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bump..
Quote:
Originally Posted by James@MacDev
blazchasr that was jerry that answered you, i re opened your ticket and gave you a detailed explanation to your question.
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Hi James,
I sent an email inquiry on Droid hard parts and can just following up!
I'm also PM'ng you on the same questions. Thanks for the anticipated prompt reply.
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09-22-2010, 02:34 PM
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#75
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Dr Nick
Join Date: Feb 2007
Location: Seattle, WA
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I received a prompt response and a phone call as well!! Very pleased!
__________________
Formerly of DBS Kidz 2, DBSPaintball.com and DBS Titans
2010: 2nd Place D3 Triple Crown, 1st Place D2 Brawl for It All
2011: 1st Place D3 WCPPL E1, 1st Place D3 NPPL HB, 1st Place D3 NPPL Chicago
2012: DBS FLOOD - VPL D2: 2nd Place D2 VPL E1, E4 and E5, 1st Place D2 VPL E2 and E3
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09-24-2010, 10:01 PM
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#76
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Join Date: Oct 2009
Location: Spanish Fort, AL
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Hey James I sent the money and have received no response, just wanting to know if that was received and what is going on with it?
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09-27-2010, 10:10 PM
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#77
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MacDev Militia
Join Date: Jan 2007
Location: Tyndall AFB, FL
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James, Sent payment and email on the 15th for a new piston for the RX. Haven't heard anything. Could you let me know if its on the way?
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09-30-2010, 07:01 PM
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#78
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Join Date: Oct 2007
Location: Carson City,Nevada
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macdev usa
i sent in two droids for repair and have been calling jerry for two days,with no answer.Is there another number I can call?
__________________
LEAD DESTROYER for the RENO REBELLION!!!
$ RENO REBELLION $
DEADLYWIND,MAC DEV,SLY,HERBIES PAINTBALL
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10-07-2010, 04:13 PM
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#79
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Join Date: Aug 2009
Location: classified place in NM
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hate to bother you again, but I have not recevied the rx2 reg fillter yet. ticket number 12537. paid with paypal and receved a notice that the part where being sent on sept. 12. just want an update.
Last edited by The walking bush : 10-07-2010 at 10:23 PM.
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10-07-2010, 08:19 PM
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#80
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FRENCHIE
Join Date: Jul 2005
Location: New England
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James, still waiting on some fill nipples for my Legionair 2 regs. Ticket #12500. Filed August 16th. Sent multiple follow up emails asking about it.
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10-07-2010, 10:24 PM
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#81
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Join Date: Aug 2009
Location: classified place in NM
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sumoria this is probaly a stupid quetion, but are you a tech?
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10-07-2010, 11:22 PM
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#82
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O' Herro Preeeez
Join Date: Nov 2004
Location: MN
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nope, he and I both are no longer doing it.
__________________
QUESTIONABLE CONTENT: Zeoalex- yeah, i will say...i love yoga....makes me feel...good Zeoalex (again)- You're just angry I ate your husband
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10-12-2010, 10:12 PM
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#83
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Join Date: Aug 2009
Location: classified place in NM
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Will a Macdev rep. please answer this post. My ticket number is 12537 I have Paid for the part have not recieved it yet. have gotten no updates from macdev and my ticket was closed. the last I heard from anyone was a month ago. I have tryed email jerry and calling jerry, no answer. I want to know what is going on, and i want my part.
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10-12-2010, 10:56 PM
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#84
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secret underground lair
Join Date: Dec 2003
Location: Australia
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TWB sorry jerry has been away and will be answering his phone tomorrow, we have all been flat out in the machine shop as well so im a little behind on emails.
i will look into this first thing tomorrow when i can talk with jerry, very sorry for the delay. it may have simply been lost in the post.
__________________
James - MACDEV production and design
get tech questions answered fast at..........
www.macdevmilitia.com
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