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08-19-2010, 01:52 AM
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#43
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Ninja
Join Date: Apr 2009
Location: Long Beach, CA
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Hey I emailed the support email a few days ago about a new power button for my Clone and has not received any sort of reply (even something saying I need to buy one or something). Kind of frustrating because I can't turn my gun on without an allen key until I get a new one. Any way to expedite getting that part? Thanks and I know you guys are swamped. I also submitted a help ticket. my number is 12499
Update: James just emailed me today and my power button is on the way. Thanks Macdev! You guys have been on top of your game since the recent changes in support 
Last edited by Hav0c : 08-19-2010 at 05:28 PM.
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08-23-2010, 07:02 PM
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#44
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spuggles
Join Date: May 2005
Location: NY
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Quote:
Originally Posted by spug
James, you have a support email about a barrel back.
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I still haven't received a useful response after emailing James directly and submitting numerous support tickets.
It's been 10 days, all I want to do is order a barrel back. |
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08-23-2010, 07:48 PM
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#45
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secret underground lair
Join Date: Dec 2003
Location: Australia
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spug, last email i remember sending you i was letting you know we are waiting on the anodiser to finish parts for us, you are on my list as soon as it comes in i will let you know.
sorry but we are at the mercy of these guys and so far this year they have a been a big source of hold ups.
__________________
James - MACDEV production and design
get tech questions answered fast at..........
www.macdevmilitia.com
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08-23-2010, 08:13 PM
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#46
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spuggles
Join Date: May 2005
Location: NY
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I emailed you after that to find out if I could pay for it now so it can ship as soon as it comes in.
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08-23-2010, 11:55 PM
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#47
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Dr Nick
Join Date: Feb 2007
Location: Seattle, WA
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Submitted ticket regarding price for gold bolt and 681 back but no response yet. Please add 681 back to the webpage so we can just order em and have em shipped when ready.
__________________
Formerly of DBS Kidz 2, DBSPaintball.com and DBS Titans
2010: 2nd Place D3 Triple Crown, 1st Place D2 Brawl for It All
2011: 1st Place D3 WCPPL E1, 1st Place D3 NPPL HB, 1st Place D3 NPPL Chicago, 2nd Place D1 Brawl for It All
2012: DBS FLOOD - VPL D2: 2nd Place D2 VPL E1, E4 and E5, 1st Place D2 VPL E2 and E3
2013: 1st Place D1 VPL E1, 3rd Place D1 VPL E2
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08-25-2010, 12:06 AM
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#48
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Mad Metal Scientist
Join Date: Jun 2003
Location: Oregon
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sent 3 emails in the past 2 weeks, no response (sent to support@macdev.net), regarding 681 back, and cocker stuff. What is the normal response time someone should get? |
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08-25-2010, 12:57 AM
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#49
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Join Date: Jun 2002
Location: 713/281
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try contacting jerry @ jerry@macdev.net
__________________
Houston Zone Powered by NINJA Air EGO 11 CLONE GT
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08-25-2010, 08:04 AM
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#50
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FRENCHIE
Join Date: Jul 2005
Location: New England
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Quote:
Originally Posted by bu11ryder
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No. Use the support form at http://macdev.net/support |
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08-25-2010, 09:47 AM
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#51
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Dr Nick
Join Date: Feb 2007
Location: Seattle, WA
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We have been.... no response.
__________________
Formerly of DBS Kidz 2, DBSPaintball.com and DBS Titans
2010: 2nd Place D3 Triple Crown, 1st Place D2 Brawl for It All
2011: 1st Place D3 WCPPL E1, 1st Place D3 NPPL HB, 1st Place D3 NPPL Chicago, 2nd Place D1 Brawl for It All
2012: DBS FLOOD - VPL D2: 2nd Place D2 VPL E1, E4 and E5, 1st Place D2 VPL E2 and E3
2013: 1st Place D1 VPL E1, 3rd Place D1 VPL E2
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08-25-2010, 10:26 AM
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#52
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FRENCHIE
Join Date: Jul 2005
Location: New England
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Quote:
Originally Posted by poopresearch
We have been.... no response.
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Then you can post that here, but they are just going to tell you that you're not sending it to the right place unless you use the form or email it to support@macdev.net.
Everyone should consider all of the other email addresses to be deprecated and no longer use them:
info@macdev.net
info@macdevusa.com
jerry@macdevusa.com
jerry@macdev.net |
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08-25-2010, 11:11 AM
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#53
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Join Date: Aug 2009
Location: classified place in NM
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but jerry just told me to email him my address to jerry@macdev.net. So what is his real email address!!!! |
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08-25-2010, 11:17 AM
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#54
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FRENCHIE
Join Date: Jul 2005
Location: New England
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Quote:
Originally Posted by The walking bush
but jerry just told me to email him my address to jerry@macdev.net. So what is his real email address!!!! |
That's obviously his email address if he told you.
To contact MacDev Support use the support@macdev.net email address or the form. |
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08-25-2010, 11:29 AM
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#55
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Join Date: Jun 2008
Location: Northern Euro-Trash
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Edit: Got it sorted out, kinda.
Last edited by grizzly_fin : 08-27-2010 at 11:38 AM.
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08-25-2010, 12:45 PM
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#56
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Join Date: Aug 2009
Location: classified place in NM
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Same here with Jerry. It is also a little hard to tell if that is the right address when you have sent several emails to him with no response and you are telling people not to send emails to that address.
Last edited by The walking bush : 08-25-2010 at 12:49 PM.
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08-25-2010, 08:30 PM
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#57
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secret underground lair
Join Date: Dec 2003
Location: Australia
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guys if there is a problem please post a ticket # so i can chase it up.
__________________
James - MACDEV production and design
get tech questions answered fast at..........
www.macdevmilitia.com
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08-25-2010, 09:25 PM
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#58
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Mad Metal Scientist
Join Date: Jun 2003
Location: Oregon
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12516nuupew
ticket number, I really hope you get the customer service problems squared away. I'm hesitant to purchase any more products from a company that has a hard time getting back to customers
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08-25-2010, 10:33 PM
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#59
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secret underground lair
Join Date: Dec 2003
Location: Australia
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grizzly fin i skyped you last night, answered your mail today.
evil race cocker you now have a response, for some reason you were not showing in the system.
walking bush please send me waht you are sending jerry.
james@macdev.net
__________________
James - MACDEV production and design
get tech questions answered fast at..........
www.macdevmilitia.com
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08-26-2010, 02:49 AM
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#60
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Join Date: Jun 2008
Location: Northern Euro-Trash
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Quote:
Originally Posted by James@MacDev
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Allright, thank you! |
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08-27-2010, 01:04 PM
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#61
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Join Date: Aug 2009
Location: classified place in NM
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call jerry yesterday he found the email and is sending parts today.
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09-08-2010, 12:11 PM
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#62
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Join Date: Aug 2009
Location: classified place in NM
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james something wierd just happen with my last request. would you be able to give me an update. the numbers is 12537.
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09-08-2010, 07:16 PM
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#63
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secret underground lair
Join Date: Dec 2003
Location: Australia
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someone was sending some files through that were clogging the whole system up so we were not recieving any mails!
it is all sorted out now and if you have been waiting for a response you should see something today.
walking bush i just sent you an email.
__________________
James - MACDEV production and design
get tech questions answered fast at..........
www.macdevmilitia.com
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