Originally Posted by sogo
I just bought a brand new ninja tank reg 4500 psi. first time using it was today & one of the burst disks broke mid-game... by that point in the game I was probably around 3000-3500 psi ( only filled up to 4k). I didn't notice which disk it was but that shouldn't happen right?
My understanding is the 5k bust disk should burst @ 5k psi, & the 7.5k should burst @ 7500 psi, correct? seems like common sense but maybe there is something I do not know.
If I am right how they work should I be worried the reg is defective? just the burst disk is defective?
I called ninja today & they were closed, going to call them again tomorrow but I would like to know if I should they be sending me a new disk? new reg (considering I bought it bnib & it broke the first day I used it)?
I'm pretty pissed buying a bnib reg & it doesn't work right
First off, we are sorry about any problems you are having. We hand test each and every regulator to make sure that we produce a quality product, but sometimes, unfortunately mistakes happen.
If your burst disk blew, the first step is to identify which one blew. You are going to have a HP burst disk (rated to 7.5k for a 4.5k reg or 5k for a 3k reg) and a LP burst disk (rated to 1.8k on both regs). Chances are it was your low pressure burst disk that blew, as HP burst disks rarely go out, especially on a new system.
The LP burst disk is used to keep you and your equipment safe. If the reg seat is damaged in anyway, usually due to contamination from either getting something in your fill nipple or a dirty fill, this will prevent the regulator from regulating the pressure properly. In order to keep the full bottle pressure from entering your marker, the LP burst disk will blow out before that happens.
When this happens, we recommend that you take apart your regulator and examine it and see if there is any dirt or debris inside. You should also examine the reg seat, the little ball in the end of the piston, to make sure it has not been damaged. If it has, then a rebuild of the regulator would be needed.
I would recommend watching the videos on our website, or give us a call for more information.