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Old 09-16-2014, 12:15 PM #1
fAllout_oMen
 
 
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What's up w/ Vanguard? placed an order and havent received anything, almost 2 months

I ordered a barrel from vanguard almost 2 months ago at this point.

I contacted them via email and frank wrote back: "Your order is custom made and should be done soon."

That was on August 7th. Original order placed July 22nd

I sent another email on Sep 10 (6 days ago) and have not received a reply.

I see another thread w/ some CS complaints. You shouldnt have items for sale on your site if you aren't going to ship them. At the very least, I'd like a reply to my email.
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Old 09-16-2014, 04:17 PM #2
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The customer service with Vanguard is practically non existent. I don't know how they're not out of business. One guy here didn't have his marker for 6 months after sending it into them.

It sucks because this company has so much potential.
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Old 09-16-2014, 05:00 PM #3
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Hmm. At this point i just feel robbed. I'm going to see what paypal can do for me and hopefully get my money back. i dont even care if the barrel comes at this point.
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Old 09-17-2014, 04:24 AM #4
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There were similar issues in this thread and it seems the way they eventually got the gun back was to contact Deadbox Sports, and getting them to contact Vanguard.

Perhaps try that method?
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Old 09-17-2014, 05:10 PM #5
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Quote:
Originally Posted by L_x View Post
There were similar issues in this thread and it seems the way they eventually got the gun back was to contact Deadbox Sports, and getting them to contact Vanguard.

Perhaps try that method?
I will attempt this, thank you
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Old 09-18-2014, 09:10 AM #6
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PayPal likely can't help you at this point of past time.

Vanguard has never had good customer service at all. And they've basically been non-existant, even as a company, for the past year. I'm sure Frank is grateful for your donation though.
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Old 09-18-2014, 10:52 AM #7
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Quote:
Originally Posted by fishballer06 View Post
PayPal likely can't help you at this point of past time.

Vanguard has never had good customer service at all. And they've basically been non-existant, even as a company, for the past year. I'm sure Frank is grateful for your donation though.
Yeah, it's been past the 45 days. I should've looked into it more before i placed my order.
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