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Old 01-17-2010, 05:44 PM #1
VMan80
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This isnt normal right?... (Magna Loader)

I just received my Magna Loader from PunisherPB after waiting through a horrible ship time and it looked like this.







Is it suppose to do that.
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Old 01-17-2010, 05:47 PM #2
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WOA my magna wasnt like that. does it have a top that screws on?
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Old 01-17-2010, 05:48 PM #3
VMan80
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It didn't come with a top.. I looked up magna videos and looked at pics and i haven't seen any lines in the hopper or them taking it apart that way. It isnt listed in the manual..
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Old 01-17-2010, 06:04 PM #4
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Wow it looks like they sent it too you with the the top of the shell missing. Definitly see if you can get a refund or something.
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Old 01-17-2010, 07:55 PM #5
VMan80
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I was contacted by a rep over email and he said that its up to the manufacturer. they aren't responsible for that mistake basically. I was even accused of breaking it.
I would advise everyone not to order from PunisherPB.
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Old 01-17-2010, 08:40 PM #6
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Yeah I wouldn't buy from punisher anymore after that either. Have you tried contacting Empire yet? I can't imagine them producing one like that but they might help you out.
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Old 01-17-2010, 09:29 PM #7
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Ok So here is our side of it before you start Judging us like the above poster already did with no facts from us. Anyone with common sense would know we would not be in business very long if we were scamming people and sending out partial loaders. What good would that do us? We have been around a long time and we have provided excellent service to the majority of you here on PBnation. With any business there is always someone you can not satisfy. So before you make your judgment about us maybe you should here our side of story.

Customer placed order for 3 items.

Empire Magna Drive Paintball Loader - Blue
Empire Halo Freeway Anti-Jam
Smart Parts Freak Reball Insert

Order# 61093
Order time Placed at 1/11/2010 9:01:22 PM
Order SHIPPED 1-12-2010 ( THE VERY NEXT DAY AND AS SOON AS IT POSSIBLE COULD HAVE BEEN)
Tracking proving this. www.fedex.com 300940764004005

Customer SELECTED FREE SHIPPING method through fedex and thats what they got, so im not sure how you can accuse us of horrible shipping times. We shipped in LESS than 24hrs after your order was placed at night the evening before. ID say that’s EXCELLENT shipping time. Your beef if you even have one about the shipping time would be with fedex the FREE SHIPPING method you selected when ordering. We have no way of controlling how long they take to get you your package.

Now for the loader problem.
As you can see in the pictures the top of the loader is missing but the FREEWAY part is installed. It was not installed when it was shipped. If you receive a loader with the top missing the first thing i would do is call and ask what’s the deal before i start installing items on it. Now even though you did that i did tell you in a email we forwarded your email to the manufacturer asking them if this is possible they could send us a loader like this and i told you on Monday we will hear from them and get a resolution. They are closed on weekends as well as all manufacturers are. I also told you even if they did not accept responsibility at worse case scenario we would get you a new shell for the loader no questions asked.
Now anyone who has bought these loaders or any loaders knows they come in boxes. We DO NOT and would never have the time to open the loaders and inspect them for missing parts. NO STORE could do that. We get them in stock and we pull them for orders and ship them. All we can do is fix the problem if it arises if a loader or any item is broke or has an issue. We would have NEVER known this loader was missing a top and to be honest Im blown away that it could even happen. Either way as any rational person could see neither of these issues is in our control or our fault. The reasonable way to handle this is see what we do for you before you start slamming us for things that are not our fault.

Even though Im very disappointed you decided to go this route and slam us for things not even our fault I’m still willing to assist you with the issue since you purchased it from us. Like i said before I have contacted Emipre VIA email and i know they won’t even care what the issue is they will get you a new shell or replace the loader. You can PM me or email me what you want to do because this is NOT an issue that should be posted on PBnation and I hope the MODS see this and close the thread as it should be closed!
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Old 01-17-2010, 09:52 PM #8
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Very Professional. I feel like Im dealing with a Amateur Ebayer rather than a Company. I already spent more money on a replacement shell. Dont worry about contacting Empire. I did install the anti jam system.. after this guy's rep told me it was just a piece missing, no big deal, he would send me one so i thought it would be ok. How could installing that system knock out the top of that shell in a perfect symmetrical cut?...
I will admit this place has a good ship out time though the Freeship is a bad choice. Just buyers beware, if theres a problem it will take a while to resolve.

Also I never said you were scamming people. Im just complaining about the service.

Last edited by VMan80 : 01-17-2010 at 09:54 PM.
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Old 01-17-2010, 09:54 PM #9
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Quote:
Originally Posted by VMan80 View Post
I was contacted by a rep over email and he said that its up to the manufacturer. they aren't responsible for that mistake basically. I was even accused of breaking it.
I would advise everyone not to order from PunisherPB.
This is not what was told to you. You were told EMPIRE is closed on SUNDAYS and we forwarded them your pictures and emails and it would be taken care of on MONDAY. Please do not lie. We can not do anything about calling them on a SUNDAY night. What i would say is we must provide EXCELLENT service if we are answering your emails on a Sunday night when were not even open. I try to provide excellent service for eveyone and you are really being unreasonable here. There is no way we would have know the loader was missing a part and when we found out it was I told you I forwarded the email to EMPIRE and i will have a resolution on Monday. Thats like saying every product we ship out if any of them break its our fault. thats rediculous. Now if we didnt help you out you would have a complaint but you didnt even give us a chance. Its been like 2 hours since i answered your email. Honestly we cant do anything til MONDAY!
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Old 01-17-2010, 10:01 PM #10
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Quote:
Originally Posted by VMan80 View Post
Very Professional. I feel like Im dealing with a Amateur Ebayer rather than a Company. I already spent more money on a replacement shell. Dont worry about contacting Empire. I did install the anti jam system.. after this guy's rep told me it was just a piece missing, no big deal, he would send me one so i thought it would be ok. How could installing that system knock out the top of that shell in a perfect symmetrical cut?...
I will admit this place has a good ship out time though the Freeship is a bad choice. Just buyers beware, if theres a problem it will take a while to resolve.

Also I never said you were scamming people. Im just complaining about the service.
First we had bad shipping now its not our fault.

Complaining about something EMPIRE did to you NOT US. Honestly man you need to open a store because you got it all figured out. Im done posting with you. Anyone on here would see its not our fault. We can only assist you in the issue. We are NOT at fault for EMPIRE not sending out that top of the shell. You want me to be honest its real strange you would install parts on a bad loader. Yes that makes it used. Read some of the manufacturers policies on products. Any attempt to install, use, or play with the product deems it a used product and warranty procedures are then in effect. We do not make those rules. Im merely explaining when you install stuff its USED and it looks bad proving your case. I NEVER once denied that part may have been missing. I took your word for it no questions asked and now im getting a little upset at your comments. If you have any other questions or you want our help im here to help you but you will need to contact us on Monday.

I took care of the issue and EMPIRE is sending us a new shell for it and you were sent one today.
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Last edited by PunishersPaintball : 01-18-2010 at 02:14 PM.
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Old 01-17-2010, 10:18 PM #11
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PunisherPB: My apoligies, I was just assuming that since the person started a thread that started off saying the shipping was horrible that it must've taken weeks or something. By posting your side of the story here you've shown that you do care for your customers and that I was wrong to judge your company by one person's opinion.
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Old 01-17-2010, 10:37 PM #12
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^ Nice D riding.

Ok, so I read the whole thread. Every word. And the PP rep has some good points (minus the general lack of articulation in his/her "assertion of facts".) The bottom line is...

- The OP bought the hopper from you (not YOU...but through PP). I believe all he was asking for was a partial refund or a replacement part. Your response was "Let's complain to the manufacturer."
Gee. Professional.

- Regardless of the practicality...I believe you should make sure the products that are distributed by you are at least "all together". And certified "all together" at that. Who knows...the top of his hopper could be under your bed next to your p*** stash.

My favorite part of all this however...is the "grow up" comment. You're way out of line on that one. Welcome to businessmanship 101... No one cares how annoyed you are; or how many times you had to change your pad due to an angry customer. He bought something from EMPIRE, through YOU, and got his product broke. The last area his hopper was in? Your distribution center I imagine. The guy's hopper is broke...you're pissed because he put out a public statement of dissatisfaction...welcome to the world of consumer reviews.

Just over your replies to him...I will never buy from Punisher...nor will anyone I know.

Last edited by GhillieKiller : 01-17-2010 at 10:48 PM.
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Old 01-17-2010, 11:13 PM #13
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Quote:
Originally Posted by GhillieKiller View Post
^ Nice D riding.

Ok, so I read the whole thread. Every word. And the PP rep has some good points (minus the general lack of articulation in his/her "assertion of facts".) The bottom line is...

as did i

- The OP bought the hopper from you (not YOU...but through PP). I believe all he was asking for was a partial refund or a replacement part. Your response was "Let's complain to the manufacturer."
Gee. Professional.

thats not how it works. i've worked in a paintball store that sold stuff from a lot of different companies. most stores DO NOT handle warranty issues. referring to the store i worked in, we would contact the manufacturer and deal with them directly for the customer, which is what PP did. the fact is people are closed on the weekends and the customer needed to wait.

- Regardless of the practicality...I believe you should make sure the products that are distributed by you are at least "all together". And certified "all together" at that. Who knows...the top of his hopper could be under your bed next to your p*** stash.

i do agree with this. how hard is it to pop open the box, take a peek, and make sure that everything is there. no one is asking you to test anything, however i can guarantee that the top of the loader isnt sitting under his bed(or anyones for that matter) next to a porn stash.

My favorite part of all this however...is the "grow up" comment. You're way out of line on that one. Welcome to businessmanship 101... No one cares how annoyed you are; or how many times you had to change your pad due to an angry customer. He bought something from EMPIRE, through YOU, and got his product broke. The last area his hopper was in? Your distribution center I imagine. The guy's hopper is broke...you're pissed because he put out a public statement of dissatisfaction...welcome to the world of consumer reviews.

i also agree here. you probably shouldnt be talking to customers that way. in any situation. ever. you have to be patient and deal with the customer the best you can. i understand that you can tell them everything you can do about the situation and they can still turn around and bash your company. i've been there, but you cant talk to them that way. on another note, PP does not deal with manufacturers warranty. PP is doing everything in their power to make it right with the OP by contacting the manufacturer. nobody will answer emails when they're closed. thats why we have weekends.

Just over your replies to him...I will never buy from Punisher...nor will anyone I know.


i'd like you to tell me the stores you've been to that have delt with you directly with a manufacturers warranty. cuz i doubt you've been to any and if you have, i'd like their numbers
.
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Old 01-18-2010, 06:43 AM #14
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Nothing is missing.

That's a demonstration loader specifically cut for stores to use as a point of purchase model to demonstrate the magna clutch system of the loader.

We made them several years ago now.

Not sure if it was sent to Punishers for them to demonstrate the loader to people and they sold it/put it into inventory by accident or we sent it to them by mistake as a unit for them to sell.

Either way a new set of shells should get it up and running...

Not quite sure how to deal with this one you should start by calling paintballsolutions and see what they say.
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Old 01-18-2010, 02:45 PM #15
openingact
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Quote:
Originally Posted by GhillieKiller View Post
^ Nice D riding.

Ok, so I read the whole thread. Every word. And the PP rep has some good points (minus the general lack of articulation in his/her "assertion of facts".) The bottom line is...

- The OP bought the hopper from you (not YOU...but through PP). I believe all he was asking for was a partial refund or a replacement part. Your response was "Let's complain to the manufacturer."
Gee. Professional.

- Regardless of the practicality...I believe you should make sure the products that are distributed by you are at least "all together". And certified "all together" at that. Who knows...the top of his hopper could be under your bed next to your p*** stash.

My favorite part of all this however...is the "grow up" comment. You're way out of line on that one. Welcome to businessmanship 101... No one cares how annoyed you are; or how many times you had to change your pad due to an angry customer. He bought something from EMPIRE, through YOU, and got his product broke. The last area his hopper was in? Your distribution center I imagine. The guy's hopper is broke...you're pissed because he put out a public statement of dissatisfaction...welcome to the world of consumer reviews.

Just over your replies to him...I will never buy from Punisher...nor will anyone I know.
It's a warranty issue that has been dealt with now by the Manufacturer and PP.... Time to let it die. I've dealt with Punishers on several occasions and have had nothing short of a great experience from placing the order to receiving it.


Kinda funny how you just joined yesterday and decided that would be your first post.
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Old 01-18-2010, 03:36 PM #16
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Ok the hostililty in here is astounding. PP you are a little hostile but respectavly so I would be also since someone accused me of being horrible and a bad store withought even trying to go through the entire scenario of returning/replacing the item. Second of all Vman why so hostile?? You are being taken care of in the best way possible why post this because now if I was the manufacture/store I would persoanlly piss on your packages from now on. Third of all this is all being resolved quickly so I personally would side with the store then the buyer in this situation. Also if i was PP pissing on the package for this customer would be a must!
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Old 01-18-2010, 04:01 PM #17
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Originally Posted by SwEeT HoMe AlAbAmA View Post
Ok the hostililty in here is astounding. PP you are a little hostile but respectavly so I would be also since someone accused me of being horrible and a bad store withought even trying to go through the entire scenario of returning/replacing the item. Second of all Vman why so hostile?? You are being taken care of in the best way possible why post this because now if I was the manufacture/store I would persoanlly piss on your packages from now on. Third of all this is all being resolved quickly so I personally would side with the store then the buyer in this situation. Also if i was PP pissing on the package for this customer would be a must!
lol... luckily for receiver, PP doesn't come down to their level. Some people just need the type of help customer service at a paintball store can't give.
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Old 01-18-2010, 04:19 PM #18
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why can't we all just be friends? lol
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