Ok So here is our side of it before you start Judging us like the above poster already did with no facts from us. Anyone with common sense would know we would not be in business very long if we were scamming people and sending out partial loaders. What good would that do us? We have been around a long time and we have provided excellent service to the majority of you here on PBnation. With any business there is always someone you can not satisfy. So before you make your judgment about us maybe you should here our side of story.
Customer placed order for 3 items.
Empire Magna Drive Paintball Loader - Blue
Empire Halo Freeway Anti-Jam
Smart Parts Freak Reball Insert
Order time Placed at 1/11/2010 9:01:22 PM
Order SHIPPED 1-12-2010 ( THE VERY NEXT DAY AND AS SOON AS IT POSSIBLE COULD HAVE BEEN)
Tracking proving this. www.fedex.com
Customer SELECTED FREE SHIPPING method through fedex and thats what they got, so im not sure how you can accuse us of horrible shipping times. We shipped in LESS than 24hrs after your order was placed at night the evening before. ID say that’s EXCELLENT shipping time. Your beef if you even have one about the shipping time would be with fedex the FREE SHIPPING method you selected when ordering. We have no way of controlling how long they take to get you your package.
Now for the loader problem.
As you can see in the pictures the top of the loader is missing but the FREEWAY part is installed. It was not installed when it was shipped. If you receive a loader with the top missing the first thing i would do is call and ask what’s the deal before i start installing items on it. Now even though you did that i did tell you in a email we forwarded your email to the manufacturer asking them if this is possible they could send us a loader like this and i told you on Monday we will hear from them and get a resolution. They are closed on weekends as well as all manufacturers are. I also told you even if they did not accept responsibility at worse case scenario we would get you a new shell for the loader no questions asked.
Now anyone who has bought these loaders or any loaders knows they come in boxes. We DO NOT and would never have the time to open the loaders and inspect them for missing parts. NO STORE could do that. We get them in stock and we pull them for orders and ship them. All we can do is fix the problem if it arises if a loader or any item is broke or has an issue. We would have NEVER known this loader was missing a top and to be honest Im blown away that it could even happen. Either way as any rational person could see neither of these issues is in our control or our fault. The reasonable way to handle this is see what we do for you before you start slamming us for things that are not our fault.
Even though Im very disappointed you decided to go this route and slam us for things not even our fault I’m still willing to assist you with the issue since you purchased it from us. Like i said before I have contacted Emipre VIA email and i know they won’t even care what the issue is they will get you a new shell or replace the loader. You can PM me or email me what you want to do because this is NOT an issue that should be posted on PBnation and I hope the MODS see this and close the thread as it should be closed!