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Old 05-30-2015, 09:15 PM #1
aarospoon13
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MacDev customer service

I've been reading a fair bit on the Clone 5 thread about MacDev not having good service and stuff. I just want to step in as someone who is not sponsored or affiliated with them and say I have seen the exact opposite! I somehow (my fault) managed to lose a frame screw on my Drone 2 the other day, which I was not comfortable playing without. Sure I could duct tape it and whatnot but its a NEW DRONE 2! I want it to be as awesome as it can be as long as possible.

I emailed about my predicament and received a reply within 24 hours, the gist of which was simply saying "What's your address, I'll send you a screw". I provided the info and did not expect much at all. Within 3 days I have a full screw replacement set for my Drone 2 shipped priority mail to me. While it wasn't much in terms of comms, it was amazing getting all that I needed and more from a company I hadn't really heard too much about.


Just wanted to share that with the folks that have been hating on MacDev! Thanks again Ryan!
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Old 05-30-2015, 09:25 PM #2
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Same here, ive had nothing but awesome service from Macdev....BUT everyone has different situations and expectations... ive had PERFECT CS from PE Virtue Macdev and Empire but awful with BLast, it will be opposite with others
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Old 05-30-2015, 10:25 PM #3
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Ryan does a great job. So does Aaron. I've had stuff mailed to me ahead of schedule. And I've received several personal emails following up on reception of my products. It's a smaller community, no doubt, but we take care of our own. And it allows you to actively get to know the people who are important on the list of people to know
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Old 05-31-2015, 10:22 PM #4
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The guy complaining in the Clone5 thread essentially makes up stories as he bought a Clone GT second hand, and the screen died, and wanted a free replacement and was told no because warranty on Clone's don't transfer to the second owner.

On top of this, he didn't take advantage of the trade in offer to have a new board + pressure sensor + grips fitted for a discount.

Last edited by C@mM! : 05-31-2015 at 10:25 PM.
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Old 06-01-2015, 06:02 PM #5
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Quote:
Originally Posted by C@mM! View Post
The guy complaining in the Clone5 thread essentially makes up stories as he bought a Clone GT second hand, and the screen died, and wanted a free replacement and was told no because warranty on Clone's don't transfer to the second owner.

On top of this, he didn't take advantage of the trade in offer to have a new board + pressure sensor + grips fitted for a discount.
yeah some of these "children" blow my mind. I've always gotten excellent service even when Miami was the main location. Sometimes things took a bit longer than expected, but I was always taken care in the end. Often MacDev has gone above and beyond for me. I was sad to see Eric @ Aggressive retire, but Gabe and Ryan have been great.
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Old 06-01-2015, 06:51 PM #6
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I've received great service by my local macdev retailer as well. Wicked Sports Tampa is the MUST for anything Macdev in central Florida.
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Old 06-01-2015, 07:45 PM #7
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Personally, I've had amazing customer service.
You just gotta keep in mind, this isn't a large company with a big service department where people are going to bend over backwards if you treat them like ****. They are just a few people, if you show them respect and be understanding then you'll get it in return.

The guy that was complaining just expected too much. MacDev is definitely willing to help in any situation and they've CONSTANTLY been supporting my questions and helping me out with any issues I have.

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I've received great service by my local macdev retailer as well. Wicked Sports Tampa is the MUST for anything Macdev in central Florida.
No way?
Any SoFla locations? I didn't think anybody did anything MacDev in FL.
I'm sitting here communicating via email with Australia lol.
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Old 06-06-2015, 01:54 AM #8
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How long should it take to do the gti upgrade? It's been two months for me so far.
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Old 06-06-2015, 02:16 AM #9
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How long should it take to do the gti upgrade? It's been two months for me so far.
I know there was a parts shortage in the US recently. Which service centre did you send to? As really you should be asking the tech what the hold up is .
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Old 06-06-2015, 01:58 PM #10
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Old 06-06-2015, 03:39 PM #11
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I know there was a parts shortage in the US recently. Which service centre did you send to? As really you should be asking the tech what the hold up is .
Guy named Jerry out of the Southern California center. He hasn't responded to my email in 2-3 weeks.
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Old 06-07-2015, 08:30 AM #12
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Originally Posted by OKC-Arturo View Post
Guy named Jerry out of the Southern California center. He hasn't responded to my email in 2-3 weeks.
If I call them and leave a message they tend to respond within 24hrs. Often less than that.
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Old 06-07-2015, 09:48 AM #13
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Cool, I'll give them a call. Here's the service center I sent it to.

MacDev USA

7950 Redwood Dr.
STE 14
Cotati, Ca. 94931

email: info@macdevusa.com
phone: 707-241-5510
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Old 06-07-2015, 10:34 AM #14
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Quote:
Originally Posted by OKC-Arturo View Post
Guy named Jerry out of the Southern California center. He hasn't responded to my email in 2-3 weeks.
Jerry is currently in the hospital and will likely not reply to emails for some time. Feel free to PM me if you need anything or get a hold of MacDev USA via the support page.
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Cool, I'll give them a call. Here's the service center I sent it to.

MacDev USA

7950 Redwood Dr.
STE 14
Cotati, Ca. 94931

email: info@macdevusa.com
phone: 707-241-5510
Ryan or Gabe should be able to help you out. They are closed on Mondays though so try giving them a ring on Tuesday.
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