Originally Posted by John
Make sure you offer chest protectors to girls and kids.
Be careful with this one! As a female player and referee I know personally that it's very offenseive to be treated differently just because I'm a female. If you're insistant on this, make sure you word it in more a form of a list. try something like this during your orientation:
"We also have chest protectors available to anyone who is interested, as well as cover-alls, neck protectors, and pod packs."
This way you aren't singling out players and possibly upsetting a female customer [she may not come back if she feels like her gender gets her treated differently].
I always give my players the chance to use the shooting range to test out their rentals, especially the new players, and give them advice for simple trouble shooting if there's a problem on the field [we have tippy 98's: shake gently if there's no paint firing, make sure to check the bolt if you aren't firing, and lastly call for me if neither of those suggestions work, but those 2 things seem to fix all of the general problems a new player runs into when the marker won't shoot]
Treat every customer the same until they give you reason not to! Do not single out a customer because of anything other than their behavior when they are in your group.
Offer information whenever you can. If you overhear people asking where a target, walmart, resturant, etc is, let them know if you know where one is near by! The better overall experience that you give your customers the more likely they are to come back. I don't work at the best field in town, but I make sure that my groups have anything they need, and make sure that they get home safe. If I know that a road closed that's on their way back, I let them know and try to give alternate directions if possible. All of those little details help make customers happy.
Take some time and maybe type up some game Ideas. I have a HUGE 3-ring binder full of all of the games I've seen, heard about, or come up with. I bring it out for groups to look at and get a variety of ideas out so we aren't playing the same game twice.
If new players are trying to get more information, give them sources! I usually suggest pbgear.com as a general store to look at for average prices, and might write down a list of other stores, or I give them magazine titles for them to look at next time they're at the store.
Tell them about any events your field might be hosting. Some new players might want to come and see the other levels of paintball that they don't get to see during open play.