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Old 05-01-2007, 02:52 PM #22
Speed_Scooter
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i called and got another guy, Brian maybe, and he said he didnt know for sure when the smoke shells would be in, but it shouldnt be too long. I also asked baout the board and he said to include that on the note inside the box
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Old 05-01-2007, 06:23 PM #23
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Originally Posted by ironmenrule View Post
Ya its not bad that someone is trying to help, i needed to call DXS and i found this thread so now i got the number. THANX


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Originally Posted by EVIL MINI0N View Post
I called it no ans. so i left a mesg. and have not got a call back
call back but b4 6 i think is when they close

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Just to let you guys know i just called them. If you sent in a black pulse it will be returned ASAP, but if your like me and sent in a smoke pulse they are outa smoke shells. they should be there thursday or friday and then your pulse will be back on its way to you.
as long as it's free

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thanks for the info, im actually gonna call them today!


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i just called and matt is at some tournament so i cant get a black board and i wont have my shells for almost a month
no more like a couple days

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Originally Posted by Speed_Scooter View Post
i called and got another guy, Brian maybe, and he said he didnt know for sure when the smoke shells would be in, but it shouldnt be too long. I also asked baout the board and he said to include that on the note inside the box
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Old 05-02-2007, 12:33 AM #24
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i will call them in the morn one more time will let you know how it goes
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Old 05-02-2007, 12:41 PM #25
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on a side note....

at my field alone ive seen several of these pulse shells crack or feednecks snap off.....have yet to see a board fry...

why are these so fragil?? ive neva seen a halo shell crack and ive owned 2 personally and have yet to have a problem
there was a problem with the plastic, they fixed the problem so the ones that break are the earlier ones
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Old 05-02-2007, 01:59 PM #26
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i will call them in the morn one more time will let you know how it goes


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there was a problem with the plastic, they fixed the problem so the ones that break are the earlier ones
troof
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Old 05-02-2007, 08:52 PM #27
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When you send it in, do you address it to "DXS Support". i think thats what the guy said, but im not positive
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Old 05-03-2007, 07:58 PM #28
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When you send it in, do you address it to "DXS Support". i think thats what the guy said, but im not positive
yes
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Old 05-03-2007, 09:36 PM #29
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^^ i accidentally sent mine in with the name Katie white written under the word attention i wrote on the box because she said that she would loook at my problem for me. the guy at ups mustve saw katie whit and figured it would go to her. i tracked it and it went there fine even with it saying send to: katie white. it arrived and was signed by dave earlier today.
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Old 05-06-2007, 08:11 PM #30
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^^ i accidentally sent mine in with the name Katie white written under the word attention i wrote on the box because she said that she would loook at my problem for me. the guy at ups mustve saw katie whit and figured it would go to her. i tracked it and it went there fine even with it saying send to: katie white. it arrived and was signed by dave earlier today.
nice
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Old 05-06-2007, 10:53 PM #31
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my feedneck snapped today and i was thinkin of calling them tomorrow. i live like 20 miles aways from that address so i was wondering...if i call in, and they have some shells available (color doesnt matter to me, i just want it to WORK!), cant i just drive down there and pick one up instead of going through the hassle of sending it in? plus is this location a store/warehouse/factory or house of some sort?
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Old 05-07-2007, 03:12 AM #32
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Question

With online buying, not many places, if any, use in-hand pictures of what's in stock. Rather using the advertising pics everyone has.

How will I know if buying online... if I'm getting the newer/stronger plastic batch of Pulses, and with the Black Chips? What is the direct price to get a brand spankin new one straight from the factory?
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Old 05-07-2007, 09:36 AM #33
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I dont know if the lawsuit is over yet and if thats the case, you can only buy them from other retail stores that have them in stock. They can repair broken ones, but not sell new ones for the time being
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Old 05-07-2007, 05:19 PM #34
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still waitin on an answer......^^^
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Old 05-07-2007, 06:53 PM #35
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still waitin on an answer......^^^
Call em and find out....
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Old 05-07-2007, 08:24 PM #36
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wow i just realized i could of sent my shell to procaps in the west coast region but w/e sent my to procaps direct on 4-26 and still no shell =(....looks like i g2 call tomm
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Old 05-07-2007, 08:30 PM #37
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if i overnight shipped it to them and just asked for clear shells and a black board would they do that if i put a note in and said i need a black board because i play reball too and i need the pulse very soon?
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Old 05-08-2007, 08:21 PM #38
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they will change the board even if u didnt ask them to and getting ur hopper back is questionable bc i sent mine in and still waiting..i called pro caps today and they told me to wait till the end of the week which is bs
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Old 05-09-2007, 01:28 PM #39
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phone number i checked on www.411.com is (571) 261-3162
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Old 05-09-2007, 02:05 PM #40
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phone number i checked on www.411.com is (571) 261-3162
thats not customer support
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Old 05-09-2007, 11:39 PM #41
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The lady helped me right away. But i didnt have a problem w/ shell my black board fried and she took care of me ASAP
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Old 05-10-2007, 12:58 PM #42
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I took my loader off my gun today and found out half the feed neck was snapped off..

I made sure it was almost loose in the feed neck as well because I heard they brake easy

How is the service to canada??? I don' even know where to get a new shell...
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