click on support
click on RMA
Fill out the RMA information and click submit
Once you click submit, you will be given a number. Put this on the outside of the box.
100 Station St
Loyalhanna, PA 15661
When you ship, make sure you use a service with a delivery confirmation or a tracking number. That way if it gets lost, it is trackable. Turn around time is 1-2 days right now.