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Old 08-16-2014, 10:20 PM #1
GMW1228
 
 
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Storm trooper axe paint chipping

I have a white axe storm trooper edition. It was used as a back up gun and been left in the box for a few months. Pulled it out to run it tomorrow and seen the paint is basically falling off everywhere. This gun is around 2 years old but barely used. I never realized the paint was that bad. I seen little ripples around almost all edges and detents, grips, etc. just by using my fingers nearly almost all paint on the body is coming off. I lubed up the gun and shoots like its new but paint looks terrible. Maybe 6 cases on this thing and looks like it's been beat. I seen other posts but what can be done? Being the gun isn't a 2014 model but there aware it was a manufacture flaw. Is there a way to get a replacement of a different color or something?
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Old 08-16-2014, 11:36 PM #2
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Kee will repaint for free
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Old 08-17-2014, 08:43 AM #3
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Ok that would be awesome. I have my setup go match the gun which is a downer. The white z2 on white axe looks awesome but my gun looks like a albino.
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Old 08-17-2014, 08:52 AM #4
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One side being this one is the worst. By hand all this chipped off. The other side isn't as bad but it's peeling bad around the trigger frame I got disgusted with just watching it peel off. I love empire products. Always have. Still do. But for some reason the white enamel is not a good call I assume.



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Old 08-17-2014, 10:02 AM #5
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Email kee
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Old 08-17-2014, 10:11 AM #6
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More than likely if they do help you out (which I am sure they will) they are going to trade it for a stock color. I've seen them on their support page offer that, and some threads here for that specific problem, storm trooper peeling/bubbling.
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Old 08-17-2014, 03:46 PM #7
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I emailed tech@support.com I believe that's only info I found on here as far as support for empire. I don't mind having another color(prefer white) but I guess that can't happen. Gun rips as is though. Played 2 3 round games with it today. Might look ugly but still rips. Does anyone know what they do with the returned guns? I hate to see a perfectly fine gun be junked.
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Old 08-17-2014, 04:48 PM #8
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Probably repainted and sold to stores as refurbished
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Old 08-17-2014, 05:32 PM #9
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Quote:
Originally Posted by GMW1228 View Post
I emailed tech@support.com I believe that's only info I found on here as far as support for empire. I don't mind having another color(prefer white) but I guess that can't happen. Gun rips as is though. Played 2 3 round games with it today. Might look ugly but still rips. Does anyone know what they do with the returned guns? I hate to see a perfectly fine gun be junked.
Might want to try this email instead. Or even phone number.


http://www.paintballsolutions.com/index.php/contact-us/



That's what I have used as far as contacting kee for help. The email you posted doesn't ring a bell as kee for some reason.
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Old 08-17-2014, 08:00 PM #10
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Quote:
Originally Posted by hit_wiper View Post
Might want to try this email instead. Or even phone number.


http://www.paintballsolutions.com/index.php/contact-us/



That's what I have used as far as contacting kee for help. The email you posted doesn't ring a bell as kee for some reason.
Yeah that's what I sent it to was tech@paintballsolutions.com already sent one out the Saturday.
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Old 08-19-2014, 08:20 PM #11
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Update: got the email back today. Either my gun will be replaced or repainted. Super glad to see companies honor there products and customers.
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