Did you get 2 boost magnets with your kila's? They are suppose to come with 2 additional thin magnets that you can click on the inside of your eyecovers for additional strength. Let me know, this could be the issue if the hopper slightly pushes a ball halfway into/through the detents. Contact us at firstname.lastname@example.org
and we'll get you taken care of.
Spyder_dude......are you running Kila's also?
Kila Products LLC"
these guys have the best customer service in the world! no joke these guys are the most customer oriented company i have ever run in to i have been so happy with the service from them and there great products!