Originally Posted by Nosaj
I have never understood why someone would buy a product find a problem... and the first thing they do is post a thread on pbn instead of imeadiately contacting the company.
No offence, however I feel your statement is potentially biased with a vendors viewpoint, specifically due to your relationship with Lucky. That said, I'm fairly certain all vendors would prefer one-on-one communication with their product consumers prior to the announcement of difficulty experienced in a public forum.
Clearly that vendor mindset ultimately defeats one of the intended purposes of a public forum? It is my opinion that public expression and/or experience (good or bad) provides insight to others that may encounter similar experiences (good or bad) and/or prepare them in seeking resolution. In addition, I feel such expression is essential to insuring a higher quality of a product is being released for public consumption.
Now in returning to your statement, specifically about my choice to express initial distain with a recent product acquisition; clearly you understand as consumers we expect our hard earned dollars put forth in the pursuit of purchasing products will be returned with a product of quality; not a product that fails to deliver as promised – expression (good or bad) of such experiences is human nature; label it what you will. (i.e. frustration). Clearly my first instinct was to contact the manufacture for further instructions, this was done in haste, followed by a public presentation (i.e. post) of my initial experience (good or bad); in this case - bad. Fortunately in this particular situation the vendor/manufacture was diligent in pursuing an expedited resolution; clearly solidifying their commitment to customer service. To date, Evolve and Bump have done an outstanding job in that pursuit.
In closing, you and I both have heard the stories of vendors choosing to ignore their customers when difficulty is experienced and not only until a written public expression (i.e. post) of distain is made does a vendor rush for resolution, and subsequent public absolution. I choose to be proactive, rather than reactive when expending my hard earned dollars only to encounter dissatisfaction.