Mad Props To The Matrix Center!!! - PbNation
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Old 07-28-2001, 02:56 AM #1
Trance
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 has been a member for 10 years
Mad Props To The Matrix Center!!!

Now that is customer service.. I had a broken stop in my gun when i got it, i just recently found this out. Unsure as to what i needed to do, i posted about it in this board. Now get this, The Matrix Center, after reading my post took the time out to e-mail me! i never called or e-mailed them. they sent me the initial message :

Please contact us and so we can help you get your replacement.

John
Paintball Central
1814 Spring Garden St.
Greensboro, NC 27403-2214
336-274-4002

info@pballcentral.com
www.pballcentral.com
info@thematrixcenter.com
www.thematrixcenter.com
Factory Authorized Matrix Service Center


That is the best customer service i have ever had, or seen !!!
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Old 07-28-2001, 04:06 PM #2
Ethon
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Have you actually called/e-mailed them for help? A company can easily write a script that auto replies to messages on boards. I'm not saying that this is what they are doing, just wondering if you've called/e-mailed.
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Old 07-29-2001, 11:40 PM #3
FatalSwoop
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trance, why did you post this in so many forums?
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Old 07-30-2001, 10:06 AM #4
BeeRRunneR
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Location: Lake Anna Va.
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TMC rocks, there tech's browse the boards and are pretty helpfull, i stripped a screw in my manifold, and shipped it out to them, and got it back in about a week, (give or take, can't remember) all fixed and no problems . . .

if you gotta send it somewhere, they are great!
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Old 07-30-2001, 11:50 AM #5
Meph
 
 
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Nah, Tippmann CS is better. Name one company that will replace, repair, and do anything... even when out of warranty for over 2 years...... FOR FREE?

However, from what you spammed, TMC seems pretty good itself.
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Old 07-31-2001, 09:12 PM #6
CALEB
 
 
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TMC

THE MATRIX CENTER DOES
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Old 08-10-2001, 04:00 AM #7
bad-karma
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but what's the warrenty on a matrix?
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Old 08-10-2001, 09:42 AM #8
BeeRRunneR
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one year if i remember right . . .
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Old 08-11-2001, 02:11 AM #9
Gotenks
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Is there anything that can invalidate your warranty like mods?
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Old 08-11-2001, 09:49 PM #10
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Most mods you do yourself end up voiding warranty's on most markers. Not sure about the matrix though. What did you want to do anyways?
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Old 08-13-2001, 01:46 PM #11
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the only mod that will void warrenty, that i know off, is replacing the stock reg w/ an aftermarket reg. however, that was before they started shiping w/ newer soleinoids that could handle higher pressure, so if this still voids it out or not, i'm not sure . . . http://www.thematrixcenter.com/forums/ there is the msg board for TMC . . . you could always ask there, they have three or so techs that browse frequently and can help you out
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