Quote:
Originally Posted by RTG_ZeUs_17
Dave is a great guy, and GoG makes some great products. Like they said they're a small company and its difficult to pay that many employees in a tech department, and their most expensive gun is 250 bucks. You have to wait a few days, big deal. Its not like they blew you off or nobody answered. You just happened to catch them at a busy time of year.
I just spoke with dave all week about my extcy, and he had consulted my issues and needs, made some arrangements with some people who were hundreds of miles away, and still got the parts I needed in my hands all within this week. Thees people are doing everything they can to keep the sport and the company alive.
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Quote:
"Originally Posted by GOG Paintball View Post
No, acutely she just collects payments and ships repairs and warranty items. I do apologize for what happened there and I discussed your situation with her and next time when we get a call like yours they will be transferred to sales so we can help that customer the best that we can.
We will have at least one tech back from vacation on Monday the 23rd. This stuff normally doesn't happen but when your a smaller company it gets hectic around tournaments and shows.
I already sent the parts to fix your extcy yesterday so hopefully you can use your new marker this weekend. If you have any questions installing the new solenoid I sent you, you can call sales or ext 2001 and ask for Dave or just hit me up through email.
Thanks"
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"Quote:
Originally Posted by JabzXtreme View Post
So I bought an eXCTy from Ans.
Came and the box says 2010 - ok whatever.
The plastic part of the case where the buckle snaps is broken - ok whatever.
Aired up the gun and it leaks out of what seems to be the solenoid - alright now I have to call GoG and have them fix it after buying the brand new gun.
Email GoG Warranty directly, submitted a contact support request, an RMA, and then called them today at about 11am (hours are 9-5 Mon-Fri)...
Press 3 for technical support and warranty. ok - 3
Some lady answers like a space cadet and says "Um there's no technicians here so there's no one to help you because I don't know anything"
Me - "Ok well do you know when they'll be available? I just bought a brand new eXCTy that is leaking out of the box and the company won't exchange or return it so I need to have it warrantied"
Her - "Um the whole building is out at a tournament, there won't be anyone here for a couple weeks"
Me - "WOW... That's pretty ridiculous, you're a company that makes paintball guns, sells them, repairs them, defective mind you - then there's not a single technician working to help your customers? So you're basically telling me I just wasted $250 of my very hard earned money on a defective product with no company to stand behind it?"
Her - "They'll be back next Tuesday from the Tournament"
Me - "So they just put their company on hold completely while they're out trying to advertise in a tent somewhere else with not even 1 representative handling the support and repairs of your guns... Wow... should of went with Empire."
End Call - So mad / upset I'm in a state of shock. I made the wrong decision buying GoG, then getting F'ed hard."
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I have a similar issue with a new GOG G1. I bought a G1 with the BH board from ANSGEAR. Gassed up the gun, turn it on, try to fire, and nothing happens. I had a cheap 9v in the gun so I run out and buy a Durracell Quantum 9V. Still nothing but the slight sound of the trigger actuating the firing contact on the board. Of course I call ANS and they basically (politely) tell me to go F$&8 myself and recommend calling GOG. I Sent the gun back on an RMA and 3 days ago I get a message that my gun is ready and that I just need to pay for the outstanding labor charge and they'll get the gun right back out to me. I have responded inquiring why there would be any charge for repairs on a new out of the box gun that does fire (which I clearly stated in my RMA)? If anything I would have expected some sort of compensation for not being able to use my new marker for the end of the fall season, or they offer to send me a new marker that isn't defective or perhaps just a profuse apology for their disgraceful quality control practices. Guess my expectations were wrong.
Frankly I don't care if the gun cost 250 or 2000, it should absolutely work right out of the box. I don't see any forums on sub $200 Tippmanns not working out of the box. Price isn't the issue, it's commitment to quality. As for being a small company....boo hoo...what that means to me is that they need to pay better attention to detail, provide superior quality and world class service so that they can be competitive with the big boys. Not doing that has definitely cost them my future business which makes me sad because I do like their products on the rare occasions that they do work.
As for ANS, their service is a joke, down right disgraceful but their prices (from what I have seen) are better than other online retails and significantly better than the small local paintball shops in my area. As much as I depise them, I just purchased a Guerrilla Air Cf 45 tank from them because it was 25% cheaper than the other guys but I did so with my eyes wide open knowing that if I have an issue that I will be calling Guerrilla, not ANS (Almost No Service) Gear. Knowing Guerrilla is a very high quality product is what gave me the confidence to purchase through ANS but I will definitely be careful on what I buy from them in the future and you can bet that I will never purchase anything from ALMOST NO SERVICE that is the not cheapest price by a significant margin.
lol it works really well ,and had the same problem as you . My gun leaked out of the box , took me a week to fix it myself . 
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