Quote:
Originally Posted by killajay2014
While we were going through the check list of what could be the problem..my friend was on a live chat through the ANS website and they informed him..if the gun was not functioning to contact DP themselves. So it seems like ANS doesn't want the problem and their handing it of to the manufacture....
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That is ANS's typical response. Others have had the same issue with any other brand of guns. The last one I saw was a guy complaining about the same exact thing with an EGO. Told to contact PE.
Quote:
Originally Posted by killajay2014
everything you mentioned has been done many times over...im a tech and ive gone threw the stupid and tedious when it comes to trying to see whats wrong with the gun...and to no avail...the air flow gets all the way to the solenoid but i cant figure out for the life of me why its not releasing the air to propel the ball...ive made it clear to my friend to pack the gun up and return it to ANS but now the problem lies were their telling him its not their fault that the gun doesnt work..its DP's...but ive gone over with them that it doesnt matter because the gun came non functional and its their responsibility to take this problem up with DP and my friend should be getting a new one from ANS....Thats where we are as of now
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You are right, out of package issue should be the retailer, they sold you a defective product. HOWEVER, ANS has the upper hand. Under their terms of use, they have the following:
Warranty Disclaimer
This site and the materials and products on this site are provided as is. Many of the products on the site come with a manufacturer warranty. Warranties are not handled through ANSGEAR.COM. If you are concerned with the warranty of a particular item, contact the manufacturer prior to purchasing the product. To the fullest extent permissible pursuant to applicable law, ANSGEAR.COM disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. ANSGEAR.COM does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. ANSGEAR.COM does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
Here is how I would handle this: If I ordered a red product, and I received a blue product, who is at fault? If I ordered a barrel advertised as 14", and it came in 16", who is at fault? If I ordered a product that was advertised as working, and received one that isn't, who is at fault?
Taking that route, I would read them their return policy:
If you have received a wrong item with your order, please notify us immediately so we can get your item corrected. We will issue an RMA number and ask that you ship the wrong item back using standard ground service only. Please make sure to include the shipping receipt in your package. Once the return is received and processed, a credit will be issued to your account for the shipping reimbursement.
I would say I did not order a non-working gun, and that is what I received.
Quote:
Originally Posted by killajay2014
All blue
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Any chance it is
this one? Since it is ANS anno'd, it would technically be their fault, but the EGO I read about was also ANS exclusive anno and they still told the guy to contact PE.