Testimory for the quality of business Mauer runs:
I ordered a set of Pistons from Violent Products late last week. They came in today, only there were two LPR pistons instead of an LPR/Torpedo combo. I sent a PM an hour ago to Mauer, and he immediately responded, checking out the situation. I received this email a moment ago from him:
I received your PM that stated you received 2 lpr style pistons. I look up your order and under the subject line you stated, "Alias style delrin pistons" and then in the note section you stated "send me a set". We thought that you wanted a set of the Alias lpr style.
We apologize for the mix up and realize unfortunately that with a our website down, orders may be unclear. We will immediately send you a Torpedo style piston at no cost. Violent Products appreciates your business. We will be coming out with some very exciting innovative paintball performance products soon.
Thx, Violent Products
I find this solution incredible, I could not ask for better customer service. These guys are A+, I would reccomend them to anyone on the fence for buying anything from him.
Thank you again Eric,