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Old 06-05-2014, 11:48 PM #1
mhb379
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Exclamation Annual Supporting Member Issue:

Hello, I was automatically charged for 2nd year annual supporting member but it is not showing up on my profile. Thanks for the help !
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Last edited by mhb379 : 06-05-2014 at 11:56 PM.
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Old 06-05-2014, 11:52 PM #2
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Join Date: Sep 2012
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mhb379 is BST Legit
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Last edited by mhb379 : 06-05-2014 at 11:54 PM.
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Old 06-06-2014, 05:54 PM #3
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Join Date: Sep 2012
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mhb379 owns a Planet Eclipse GSL
Any help ?
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Old 06-06-2014, 07:47 PM #4
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Same thing happened to me give them some time and they will get it fixed
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Old 06-07-2014, 01:24 PM #5
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Quote:
Originally Posted by mhb379 View Post
Hello, I was automatically charged for 2nd year annual supporting member but it is not showing up on my profile. Thanks for the help !
Thanks for reporting the issue to us. I added the second year to your membership but I should have asked you if that was ok. If you did not want to pay for the membership this year I can get the money refunded to you. Just send me a PM with the email linked to your PayPal and the screenshot you posted below.

If you want to keep it, just let me know and we will keep everything as is. The way PayPal subscriptions work is that they automatically renew every year. If you want to cancel the subscription you will have to do it through your subscription manager in PayPal.

~ dm, community support
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Old 06-07-2014, 03:50 PM #6
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Join Date: Sep 2012
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mhb379 is BST Legit
mhb379 plays in the PSP
mhb379 owns a Planet Eclipse Lv1
mhb379 is Legendary
mhb379 supports DLX Technology
mhb379 supports Empire
mhb379 owns a Planet Eclipse GSL
Quote:
Originally Posted by VS Admin View Post
Thanks for reporting the issue to us. I added the second year to your membership but I should have asked you if that was ok. If you did not want to pay for the membership this year I can get the money refunded to you. Just send me a PM with the email linked to your PayPal and the screenshot you posted below. If you want to keep it, just let me know and we will keep everything as is. The way PayPal subscriptions work is that they automatically renew every year. If you want to cancel the subscription you will have to do it through your subscription manager in PayPal. ~ dm, community support
Yes please keep it as is since I love being an ASM !!
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Old 06-08-2014, 05:01 PM #7
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 has been a member for 10 years
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I'm having same issue with latest renewal. I'll have almost 10 yrs annual and don't want to lose it. LMK what you need from me.
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