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Old 04-07-2013, 06:19 PM #1
tjgriff13
 
 
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Join Date: Oct 2012
tjgriff13 owns a Planet Eclipse Etek
DLX customer service

I just sent my luxe to DLX and it is set to arrive on April 8th, it has a solenoid leak. Does any one have any experince with DLX customer service? How am I charged since my gun is out of warranty? Any feedback from DLX customer service priors? Thanks
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Old 04-07-2013, 06:28 PM #2
DanR
Stock Luxe 1.0
 
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 plays in the NXL
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generally they will just make you pay shipping and its costs like 10 and i got mine back in 7 days

My friends 1.0's board got fried and he sent it in i think they charged him 50 when it was all said and done
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Old 04-07-2013, 07:53 PM #3
UNDRPRVLGD_V2
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They are the best in the business, right now however the DLX main is in Europe for the millennium series
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Old 04-07-2013, 08:58 PM #4
tjgriff13
 
 
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I sent it to Cali because Pen was closed hopefully it gets sent soon, how are you charged? By email
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Old 04-07-2013, 09:58 PM #5
UNDRPRVLGD_V2
UNDR Industries
 
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They will call you and let you know, you pay they ship.
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Old 04-07-2013, 10:28 PM #6
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One of the best in the business. Definitely PE is the best DLX second and very close third is Empire.
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Old 04-07-2013, 10:43 PM #7
UNDRPRVLGD_V2
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I dont see your logic in your opinion, but no worries.
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Old 04-08-2013, 02:07 AM #8
teamripYG
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Quote:
Originally Posted by UNDRPRVLGD_V2 View Post
I dont see your logic in your opinion, but no worries.
LMAO me either
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Old 04-15-2013, 11:51 PM #9
DanR
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lets all agree that DLX PE and Empire all have good CS
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Old 04-16-2013, 12:29 AM #10
Kornbred
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Quote:
Originally Posted by DanR View Post
lets all agree that DLX PE and Empire all have good CS
That's the spirit! Great job Danr!
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Old 04-16-2013, 02:28 AM #11
Da1stMONSTERSOBE
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Legit guys! Friggin gave me a couple extras (I asked to buy a few screws and they just threw them in for free.)
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Old 04-16-2013, 10:43 AM #12
Gecko5678
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I bought a 3d black/slime green luxe and it came with the blue and silver grips. I asked them if i could get black ones and they let me keep my old ones too! Didnt have to pay a dime...
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Old 04-16-2013, 02:29 PM #13
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Do you guys know if there's a cost for swapping your silver reg spring for a black one?
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Old 04-18-2013, 03:20 PM #14
tjgriff13
 
 
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Just got my repair costs $0.00 my favorite company hands down
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