Let me share my experience with Virtue Spire - loader which i can use as part of interior but not on the field.
I ordered one the first Virtue Spire from online shop(punisherspb.com) together with first version speed feed(Crown)
I got i fast, device look good, fresh and more bright compare to my old Rotor. Like Christmas Toy
. As i understood later have same functionality. I ordered it because Virtue declare good compatibly with reballs(no jam).
I assembled it and got first issue - new speed feed
Not enough smooth for reballs. And i can't feed my loader fast.
Fortunately Virtue understood it and in few month we get possibility buy new speed feed on PSP event in Orlando. Old speed feed going to the trash
, but at the other hand i can use my Virtue Spire for training
I was happy. Virtue Spire really not bad when it work.
Unfortunately my Spire can't work property and back part of plastic was broken just on the tournament.
With any direct shoot or other impacts. But from my point of view Paintball Feeder should be paintball resistance.
Because i can't ask other team don't shoot in my feeder because i playing with Spire.
BTW we paling not in chess
and equipment some time broken.
In this case support which we can get from vendor is very important.
And my first idea was order broken parts from some online shops.
I was bad
surprised when i can't find spare parts for Virtue Spire in biggest shops(Punisher,Ansgear etc).
And i decided write to Virtue directly. It happen 26 of January through Face book private messenger and they answered me fast.
Even promise me - "We'll send you out a free replacment"
I was happy.
My Spire get chance return back to the field from garage.
But - He talks the talk, but will he walk the walk?
And Virtue forgot about me.
My dialog with Virtue
I bought your feeder instead Rotor and use it during 2 months for training's.
It perfect for reballs. No Jam compare to R. But today i try to use for tournament and back part(Button cover) of feeder just going oаf.
Local technician say's which it cannot be recovered and target part should be replaced.
Do you have warranty for Spire?
Can you send send a picture of the part that is broken?
Please refer to attachment.
What is your address ? We'll send you out a free replacment
HI! Thank you for you proposition.
I will appreciate for fast shipment, because your feeder is the best for re balls.
Misha was the piece shot when it broke? Or did you tighten the screw in to hard?
No. It was broken during play, but i didn't remember direct shot in this part.
Probably overexertion plastic. I'm not sureб but see crack on the plastic.
Due the crack i lost buttons.
It on the back side of loader one of the most safety place.
I see it when i open it on the field in order to clear loader after jam.
Dear Virtue, are you plan send replacement as you promised one month ago?
I miss my Spire.
I don't sure which i should do.
And will appreciate for some recommendation.
1) Waiting for response from Virtue. It just mistake and they answer any way and keep their promise
2) Forgot about Spire because Virtue forgot about costumer immediately after they get money.
3) Try to find spare parts by my self(if you have some idea)
4) Just use my Spire like donor for the other people who didn't get support from Virtue.
5) I should be more smarter and still using my Rotor as i doing it during 3 years.