Never heard an update on what happened. I have never personally had any issues with ANS but have heard horror stories. With this, I noticed a couple of things though. As mentioned before, this anno job is more than likely factory. ANS usually only annos solid colors that the factory does not. I'm not sure I have ever seen a splash ANS exclusive but could be wrong. DLX advertises this anno job and just as ANS said in the email they do not open or even look at Luxe markers when they come in so when you get them they are truly BNIB. This would be a quality control issue at DLX and their responsibility to fix, which they offered to do.
Last we heard from the OP was that he was suppose to send it back to DLX but got busy and didn't get around to it yet. If I was this upset about it I would be waiting for the post office to open. Also looking at the OP's treads he sold a Green Black Splash Luxe and labeled it as a factory anno in February.
He could have sent it back and got a new one then sold it but that is a little strange to me. You would think if that was the case he would have gotten on here and praised DLX for their awesome customer service. Either way he sold a graduation gift from his parents. WTF.
Don't get me wrong, I have heard plenty of horror stories about ANS that I am sure are true, but I do not think this is one of them. So we have pages of people complaining about a company that was not at fault in this case, and the OP does not even respond with the final outcome. Pretty crappy in my book.