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Old 02-14-2013, 06:27 PM #1
fambam_619
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Ego11 Trigger Frame Bent

Hey nation,

Last sunday after practice i noticed that my trigger frame had bent. not exactly sure how(considering none of my slides/dives from that day couldve caused the damage).but im wondering if this has happened to any of you? if so, how you went about it to get it fixed/replaced? Through Planet Eclipse? or elsewhere? if through planet eclipse could you kinda explain how the proccess works? i bought it off of here & its a fairly new ego so i dont think the previous owner had registered it. if its a hassle to deal with PE i dont mind buying a new frame just cant seem to find one for sale.

thanks,

gabe
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Old 02-14-2013, 07:36 PM #2
abenguyen
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Quote:
Originally Posted by fambam_619 View Post
Hey nation,

Last sunday after practice i noticed that my trigger frame had bent. not exactly sure how(considering none of my slides/dives from that day couldve caused the damage).but im wondering if this has happened to any of you? if so, how you went about it to get it fixed/replaced? Through Planet Eclipse? or elsewhere? if through planet eclipse could you kinda explain how the proccess works? i bought it off of here & its a fairly new ego so i dont think the previous owner had registered it. if its a hassle to deal with PE i dont mind buying a new frame just cant seem to find one for sale.

thanks,

gabe
This has happened before and even some have broken in half. Just hitting the wrong spots causing the unfortunate force to bend the frame. Register your marker with Eclipse on their website, email nick.t@planeteclipse.com or gerry.b@planeteclipse.com and tell them your situation. They will get you taken care of and provide you with options.

More than likely, you may end up paying for a new replacement frame unless the gun is within warranty. Good luck and no worries, you'll get taken care of by great customer service.
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Old 02-15-2013, 05:01 AM #3
Nicky T
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Gabe,

The first thing that you need to do (regardless of if you have owned the marker from new or not) is register your ownership of the marker via: https://warranty.planeteclipse.com/site/signin

Once you have done this please contact your local Eclipse Service Centre via: http://www.planeteclipse.com/site/service_centres/. From the location in your profile i believe that this will be Mountain View Paintball in Rancho Cucamonga. You can contact Steve Santuci directly on: mvpsteve@mountainviewpaintball.com and both Chris and Steve at MVP are awesome to deal with and will get you taken care of quick smart.

As always if you need any additional assistance you are very welcome to contact me directly via: nick.t@planeteclipse.com

Nicky T
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Old 02-15-2013, 08:05 AM #4
SUX4Ufool
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Love planet eclipse for that exact reason what. Other industry/ businesses will give you that kind of care! I had an issue once with a pair of EVX (sickest pants in the world) not fitting right and heather in RI told me to ship them back and she found the right ones (out of season) and shiped them to me prob the easiest deal I have ever done! No question why planet eclipse leads the industry!
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Old 02-15-2013, 10:20 AM #5
Lungorthin
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Quote:
Originally Posted by SUX4Ufool View Post
Love planet eclipse for that exact reason what. Other industry/ businesses will give you that kind of care! I had an issue once with a pair of EVX (sickest pants in the world) not fitting right and heather in RI told me to ship them back and she found the right ones (out of season) and shiped them to me prob the easiest deal I have ever done! No question why planet eclipse leads the industry!
yup I agree
Any other time I get put on hold or told they would call me back at any other company.
Whenever I call up PE, they fix my issues lickity split
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Old 02-21-2013, 07:29 PM #6
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yea this happens to egos and geos. get a new frame through planet eclipse
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Old 02-21-2013, 07:42 PM #7
keiren23
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Quote:
Originally Posted by pb_prophecy View Post
yea this happens to egos and geos. get a new frame through planet eclipse
Hi Kevin...
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Old 03-08-2013, 03:19 PM #8
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hiiii keiren
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