I'm not sure where to start with this, but I need some help.
I bought a 2013 Dodge Dart 2 weeks ago. I took delivery at night, and it was rainy/snowing so I didn't really get to go over the car. The next day, seeing the car cleaned up and in the daylight, I noticed it looked like absolute **** and that there was a pretty deep scratch on the passenger side door. It also looked like they dried my car with sandpaper, oh lets not forget that some idiot was welding and actually melted the rear glass so there were big knicks/weld bb's in my rear window. Clear coat scratches are one thing, but streaks/marring is another. So they take it in, and I sit at the dealer ship waiting for them to clean it up and when I'm going over it after it's supposedly done, I noticed a 2-3 chips in the paint, and a dent in the bumper. So now instead of having some clear coat scratches, I know have a dent in my rear bumper, and missing paint because some *** hat backed into something. They tell me to drop the car off so it can go to a glass shop, to have the glass repaired, well here's a no brainer...it's not repairable, so new glass has to go in. When I bring it in for everything to get taken care of, I go over the entire car, and write everything down, some piddly ****, but the fact it was done so half *** is what pissed me off. Marker still on the wheels, Engine bay covered in dirt, excess wax every where, plus the chips and scratches. They have my car for over a week, I finally go to get it today, and what do I find. The same scratches that were supposedly taken care of, some area where they tried to wet sand a factory **** up in the paint, and wet sanded it down removing the color, and left it so now it's just white dots and 5-6 scratches through the paint on my passenger door, plus twice as many clear coat **** ups, oh and sticky fruit punch **** in my cup holders, and a quarter tank of gas, when I brought it with a half of a tank.
I understand the clear coat **** and wasn't worried about that, irritated but something I can handle myself. But to be told my car is going to a body shop to be wet sanded and buffed, and see it the way it is when I pick it up, and then bring up the fact I know for a fact a buffer has never touched this car. I told him from the beginning not to try and sneak anything past me, I used to work for a restoration shop/detail/buff/wet sand all that crap on cars worth much more then anything I'll ever own, and when I brought it up, he blatantly lies and tries to tell me the" body shop did a complete buff job, so if those scratches where there, they would have said something"
I feel as though because I'm young, I'm getting blown off like this. This is my first new car purchase, and it has been an absolute nightmare. Not to mention I'm sure it will help my resale/trade in seeing the rear glass, and rear bumper being replaced with less then 500 miles on the car.
I have one more person I'm going to talk to at the dealership for them to try and make this right, but I have a feeling it's not going to get me anywhere so I don't know what other actions to take. Their survey will be getting 0's, and a claim will be made with the BBB, but they're pretty much useless.
I tried to get some pictures of things, but it's hard with my lighting.
Hard to see, but this pretty much how the entire clear coat looks
Wetsand/White dots/more clear coat scratches
Again, hard to see, but this how the entire hood looks
First scratch on the passenger door about 2" long
Two more scratches on the passenger door
More scratches through the paint on the passenger door
last scratch on the passenger door
Excess wax all around the trim, in the gas tank/mirrors
Rear window, there was 6 or 7 of these