That may be a repair that is not covered under warranty, but they can fix it for you.
I had a connector get messed up on a board and it wasn't covered under warranty, but it was $20 to have them repair it. Totally worth it to me. It was a fast turn around too.
"Only the strong survive. The weak are killed and eaten as fingerfood." SDI SSgt Patterson, USMC Platoon 1077