Originally Posted by VPB-ChristianW
Hey sorry for the inconvience on this. Due to varying tolerances in frames and boards this is possible. Luckily it's a quick fix. Just open the grips, get a pair of needle nose pliers (or just use an Allen key) and bend/push the button component on the board forward. The solder has a bit of flex in it and you should be able to slowly, gently bend it forward to make contact.
Let me know if that made sense.... This can happen with any board but with a stock board in the factory the can bend it during quality control in advance.
Of course, if there is a huge gap there could be something else going on and it might be best to call us. Ask for Tom the Circus Runaway if you give us a call. 631-617-5347
Thanks for the response! Good to know that some companies offer great customer service and monitor their products on sites such as this one!
Will try that tn and yes makes total sense and I called earlier. I do not know who I spoke to but he suggested to reinstall it and try to screw it in at a different angle.
Thanks once again.