Originally Posted by Castro #66
I wonder what would have happened if you took it to the corporate level?
If it's anything like Hyundai, never get a call back.
We bought our Sonata from a dealer. The 2011 has an issue with the front struts that continues to go bad and happens to all cars. It's a known issue. We would take our car in once every few months to get them replaced (for free, mind you, full warranty) and after the 3rd or 4th time they told us they couldn't do it.
Well, we dropped the car off for scheduled maintenance and the front strut. We were told Wednesday pickup. We call in Wednesday and get told Friday. We call Friday and get told next Friday. So we got tired of waiting and went to pick the car up. The manager proceeded to come out and tell us they couldn't do the work on the car and they would not honor the warranty that they sold. So my dad put up a little fight about how we bought the car from there and they wouldn't do **** to it. Yada yada.
We ended up having to use a different dealership because the one we bought it from refused to work on it.
So we took it to corporate and called many times and never got a response.
Now, except for this dealer everything else has been great. But this pissed us off and we sure as hell won't be buying another Hyundai without that getting brought up.