Originally Posted by efstyle
So you know what good paint is, you also know what our weather does to any grade of paint you shoot, yet you opted to buy the cheapest paint there was available and are now upset that said paint preformed like a 45 dollar case of field paint? Am I missing anything? Alls I got from this is that you regret not spending the extra 10 dollars for a decent mid grade option.
Ive also shot all types of field paint in all types of weather and 9 times out of 10 it didn't break well and was certainly dimpled, but I reminded myself that I had gotten what I paid for in a cheap case of paint. Not trying to sound condescending or rude, just trying to call it like I see it.
I can see how you can perceive my response the way you did, and I did not take it as rude or condescending because you had nothing to do with providing the paint. I do wonder if you were there and actually shot this paint, but I am sure you will reply letting me know if you were.
That being said I always buy the cheapest paint, and have a good understanding about what I am getting. I do not think my expectation of paint that breaks on target is unrealistic. All I want is fair quality paint that breaks on target at least 1 out of three balls. I completely understand that if I want 3 out of 3, then I need to get better paint. I should not have to get the upgraded paint just so it does what it is supposed to do.
Originally Posted by Valken Corps Supreme
I wasn't being condescending at all. I was fully explaining the normal testing procedures and the reasons I chose to bring that paint. I was honestly surprised that people said it was bouncy because that was not my experience. I am not calling people liars and would not infer that people dont know what good paint is. I have been in the industry for a very long time and provided paint for more events, local and national then you could imagine. I explained the situation, explained that next time I will bring something slightly more brittle but you wont let it go. I apologized for your bad experience and explained how what I will do to prevent it happening again.
Now it just seems like your the one being a little ridiculous. Either that or you are mad I wouldn't upgrade your paint for free.
People in the area know me and know I am a friendly reasonable guy that will do what I can do make sure people have a good time.
Thank you EFSTYLE, KEVIN, and the others who looked at this as constructive.
I have no problem letting it go, but explaining why the paint should have been good right off the bat does not make me feel like you are truly sorry. I really don’t care why you brought the paint, or that it worked great for you. The reality is that the paint was not great, and several people said so including me. All you needed to do was say, “I am sorry and I will work to make it up to all the players the next time you use Valken Paint”. That is all. Start with I am sorry, and tell what you are going to do next time to avoid a reoccurrence. Going into a deep explanation first reads to me as trying to justifying the bad paint. Do I think it was your intention to provide bad paint? no. Was the paint bad? for me and a few others it was. I don’t care why, I just want to know it won’t happen again, or if it does that you or Valken will take care of me. That is all
Secondly, I have no idea how I could be mad that you did not upgrade my paint, when I did not even talk to you. You probably have a point that I should have taken the paint back up to the front when I opened the box and saw all the dimples. Unfortunately, I do not like to be “that guy” who expects evil paint for field prices. After a few rounds it became obvious the paint was bouncy, but I am not the guy who takes half a case of paint back up and says it sucks.
Lastly, I am sure you are a friendly reasonable guy, but I can say that you could probably improve your customer service skills. I am not one to believe “the customer is always right” but calling someone you have never met ridiculous, and then asserting that they are upset because they did not get a free upgrade does not communicate that you are sorry. It also does not make me want to deal with you or buy Valken products. I do realize that forum posts are not an effective communication tool, so I will just chock it up to that. No harm, no foul